topic Re: Chewy.com in Community Chat

Chewy.com

Anonymous032819 — Sun, 11 Apr 2021 11:42:41 GMT

I buy all of my cat food & kitty litter from here. I like the prices, selection and convenience.

Just last night, at about 8:00pm, I ordered some kitty kibble. It has already shipped!

I 💙 how fast they are!

I usually get my Chewy orders quicker than I do my Amazon orders.

I don't know how they do it, but I am always impressed!

Re: Chewy.com

Meowingkitty — Sun, 11 Apr 2021 12:10:31 GMT

I usually get my orders the next day plus if they are out of stock on something they send you a coupon for 15% your next order.

Re: Chewy.com

Mom2Dogs — Sun, 11 Apr 2021 12:13:05 GMT

At one time we ordered from Chewy.com but found Greenies much less expensive locally.

Re: Chewy.com

Drlinda — Sun, 11 Apr 2021 12:17:06 GMT

Love Chewy. Wish qvc learned from their shipping system. Amazing service.

Re: Chewy.com

catter70 — Sun, 11 Apr 2021 12:20:19 GMT

I pretty much get all my cat food from Chewy. It seems to be taking longer to get recently, though. Last order took 3 days. I do appreciate the free shipping, for sure. Their CS is top notch.

Re: Chewy.com

Spurt — Sun, 11 Apr 2021 12:26:55 GMT

@catter70

My sister orders from Chewy and she's said last few orders have been taking longer

Re: Chewy.com

SilleeMee — Sun, 11 Apr 2021 13:24:01 GMT

I don't know how they do it but I can always count on Chewy to get all of my stuff delivered really fast! I love Chewy.

Re: Chewy.com

Mistreatedbycs — Sun, 11 Apr 2021 13:59:50 GMT

I was on auto ship and every month they "adjusted" my prices up.

Called them on it and they'll give you a one time credit but they still went up every time. I don't have a problem with increases but every order and that's the way they do things.

Then I checked locally and found them more expensive so I opted for the old fashioned way of doing things, going to the store and supporting local.

Re: Chewy.com

BlueFinch — Sun, 11 Apr 2021 14:20:51 GMT

I love Chewy. It keeps me from having to lug a 40lb bag of dog kibble home from the pet store. And, it often arrives within 24 hours.

They beat my Ammy Prime, every time, for ease of order and delivery. Plus, the product always appears fresh. I've never been disappointed -- yet.

Re: Chewy.com

Another new name Sue — Sun, 11 Apr 2021 14:25:43 GMT

I have no idea how they ship so fast. The stuff must be "next door!"

Chewy is super-convenient especially for heavy items like big bags of kibble and kitty litter. And they have a wide variety of items, plus prescriptions if vet will cooperate with that. I like to support a company other than "A,", but to shop locally if you can is the best.

Re: Chewy.com

LillyandHobo — Sun, 11 Apr 2021 22:22:21 GMT

I almost always buy a;; oir cat food from Chewy! As someone else stated their C/S is the best. I usually get my order in 2-3 days but lately it's been a day or 2 longer. I am findimng lately that they have been out of stock an a few of the items I buy but so are the other stores when I Google the items. Not sure why that's happening. It is mostly with Fancy Feast food and Whiskas. Anyone else notice the shortages lately. Thanks

Re: Chewy.com

LuvmyLab — Sun, 11 Apr 2021 22:28:50 GMT

Chewy is great! They ship so fast after you place the order.

Re: Chewy.com

suzyQ3 — Sun, 11 Apr 2021 23:06:02 GMT

The dog food we use is exactly the same subscription price on Amazon as it on Chewy's auto-order. Since we use our Amazon card, we get an additonal 5% off.

Re: Chewy.com

Caaareful Shopper — Sun, 11 Apr 2021 23:46:25 GMT

I love Chewy's. I've never had a shipping issue, and their prices are kept competitive. But beyond that, their customer service is stellar!

My 10-lb Morkie had a bad reaction (not serious) to a new treat I ordered from them. Not only did they give me a full refund, but they emailed me three days later, "We just wanted to see how little Allie is doing, and hope she's feeling much better."

Re: Chewy.com

Alter Ego — Sun, 11 Apr 2021 23:55:26 GMT

I stopped buying from Chewy when they sent me a package that looked like this:

I emailed them as soon as I opened the box and they promptly refunded me (told me to donate it.) Chewy was super convenient at the beginning of the shut down, but it's not out of my way to stop at Petco or PetSmart, so I just go there now.

Re: Chewy.com

stevieb — Sun, 11 Apr 2021 23:59:29 GMT

@Meowingkitty wrote:
I usually get my orders the next day plus if they are out of stock on something they send you a coupon for 15% your next order.

Interesting, I shop with them a lot and they are frequently out of one thing or another but I've never been offered a coupon. I might have to speak with someone about that because I'm a very good customer and often when things come back in stock it isn't enough to gain one free shipping. That said, they're usually pretty reliable and their customer service is generally good, though there have been exceptions.

Re: Chewy.com

stevieb — Mon, 12 Apr 2021 00:11:30 GMT

@LillyandHobo wrote:
I almost always buy a;; oir cat food from Chewy! As someone else stated their C/S is the best. I usually get my order in 2-3 days but lately it's been a day or 2 longer. I am findimng lately that they have been out of stock an a few of the items I buy but so are the other stores when I Google the items. Not sure why that's happening. It is mostly with Fancy Feast food and Whiskas. Anyone else notice the shortages lately. Thanks

@LillyandHobo Yes, availabiliy has been an issue across the board. Even the local Petsmart often has a very limited variety, though the one near me has never been a well stocked store. I asked one of the customer service folks ad Chewy while doing a chat and she posted an internal memo, which I wish I'd copied, explaining to associates that a number of brands would be impacted, possibly for some time to come and the scarcity would also impact auto deliveries. I don't recall the reasoning, but I believe, like everything else these days, the virus played a part, and I think it might have had something to do with the parent companies that make these goods were also having to focus on other products. It used to be if I couldn't find something at Chewy I could find it on Amazon but that's no longer the case and occasionally if a 3rd party vendor at Amazon does have it, they're price gouging and selling the item for substantially more than it's usual cost.

Re: Chewy.com

LillyandHobo — Mon, 12 Apr 2021 00:44:52 GMT

I agree with you 100 percent on the price gouging! I haven't been able to find Whiskas that one of the strays I feed absolutely loves! She wouldn't eat anything til I found that. Now I kinda have her switched to Tiny Tiger? That's all she'll eat now, My indoor cats are hooked on diff types of the Fancy Feast and sometimes the Savory Centers those are also out of stock everywhere. But you are probably right about the virus affecting everything! Thanks for your response and take care!

Re: Chewy.com

catter70 — Mon, 12 Apr 2021 15:49:51 GMT

@LillyandHobo , My sister put in a Chewy order late morning yesterday and it's to be delivered today. The last time we ordered it took 3 days to arrive. Must be coming from a more local warehouse here in PA. (Mechanicsburg). She was unable to get her usual Friskies canned food as it was all pretty much out of stock and Walmart didn't have it either. She ended up ordering Fancy Feast which is pricier, especially when feeding 7 cats. I know this seemed to be an issue at the beginning of CoVid and it's happening again, I guess.

Re: Chewy.com

Lipstickdiva — Mon, 12 Apr 2021 16:27:45 GMT

The dog food I buy is more money on Chewy. I am about 2 minutes from a pet store so I just buy there.