topic Re: Where Are My Bagels? in Community Chat

Where Are My Bagels?

Chimsqua — Sat, 20 Feb 2021 16:14:47 GMT

My order of Just Bagels (24 NYC Kettle Boiled) was supposed to ship on 2/15/21 and expected to arrive yesterday, 2/19/21? It's still in process. Perhaps my expectations are too high, but if one is supposed to receive a perishable food item on a certain date, one should receive that item on that date. However, IF there is an issue, due to weather or anything else it IS expected that the customer will be notified of a delay. QVC failed in this department. My order is still in process, the phone time wait is too ling, and I am number 54 in the live chat queue.

If delayed fine, but A/ QVC should advise the customer of the delay and B/ the custome, me, is now concerned if I will receive a fresh order or if my order will arrive moldy. It is because of this that I expect more from QVC.

An article of clothing can sit around in a box because its delayed. Perishable food items cannot. I hope QVC sees this post and advises me, becasue I don't have time to wait on the phone or be #54 in queue.

Re: Where Are My Bagels?

SharkE — Sat, 20 Feb 2021 16:13:42 GMT

I've never ordered food online in my life, so, don't know.

Re: Where Are My Bagels?

CAcableGirl2 — Sat, 20 Feb 2021 16:33:00 GMT

My 2/15 advance order is telling me that a label was created on the 17th, and no updates since then. Today is now 3 days later, and I'm concerned that these will arrive stale or moldy. I believe they will be shipped 2 day, so if they are sitting at the vendor awaiting UPS to pick up, it's really not the fault of QVC, but I'm still not going to pay for food that I will have to throw out.

We'll see - if they arrive great, that's perfect! If they arrive moldy or stale, I'll call CS and get a refund.

I've had good luck with the majority of my food purchases in the past and remain hopeful. Only a couple of times I had to call for credit on items that arrived unsealed or for late arrivals, but hoping these arrive fresh, they sound delicious!

Re: Where Are My Bagels?

Love my grandkids — Sat, 20 Feb 2021 16:51:44 GMT

@Chimsqua In the future, just FYI, the Customer Care forum is the best place for this type of thing.

Good idea to contact the Social Team by email at:

QVCSocialTeam@qvc.com

They are very responsive to problems. Send you name, account and order number and the nature of the problem.

Re: Where Are My Bagels?

mspatmac — Sat, 20 Feb 2021 17:17:45 GMT

Since they are still in process I would guess because they are coming from NY it is because of the weather, they were unable to fulfill your order.

Re: Where Are My Bagels?

Etoile308 — Sat, 20 Feb 2021 17:41:13 GMT

Shipping and arriving dates are estimated.

I don't believe any food order is ready to send until you have a tracking number. Being the weekend I wouldn't expect them to be made and sent until Tuesday.

Re: Where Are My Bagels?

sann — Sat, 20 Feb 2021 17:47:55 GMT

I haven't ordered any, but others have reported that their orders were also delayed. Hope you get them soon !!!!

Re: Where Are My Bagels?

elated — Sat, 20 Feb 2021 18:14:31 GMT

I ordered for ship date 2/15. They shipped on 2/15; UPS label created on 2/17 waiting for parcel. They sat in NY for several days due to weather and are now sitting in CO at UPS. It is suppose to be delivered on 2/22. It was suppose to ship UPS 2nd day air. This is unacceptable. I don't want stale bagels.

Why didn't they wait until the weather changed instead of shipping perishable food. This makes no sense. I don't mind waiting longer to receive a fresh product.

Re: Where Are My Bagels?

Caaareful Shopper — Sat, 20 Feb 2021 19:02:15 GMT

@CAcableGirl2 wrote:
My 2/15 advance order is telling me that a label was created on the 17th, and no updates since then. Today is now 3 days later, and I'm concerned that these will arrive stale or moldy. I believe they will be shipped 2 day, so if they are sitting at the vendor awaiting UPS to pick up, it's really not the fault of QVC, but I'm still not going to pay for food that I will have to throw out.

We'll see - if they arrive great, that's perfect! If they arrive moldy or stale, I'll call CS and get a refund.

I've had good luck with the majority of my food purchases in the past and remain hopeful. Only a couple of times I had to call for credit on items that arrived unsealed or for late arrivals, but hoping these arrive fresh, they sound delicious!

@CAcableGirl2 I could have written the exact same post, dates and all. I guess we'll just have to wait and see what the next few days bring. I'll update my post if/when they arrive.

Re: Where Are My Bagels?

chlema — Sat, 20 Feb 2021 18:29:51 GMT

@Chimsqua Good luck in getting your bagels, I ordered the sweet assortment supposed to be delivered early Feb. and the assorted to be delivered around now. First order never came UPS had label ready but no merchandise and finally they cancelled that delivery. The vendor must still be woefully behind due to the snowstorm in early February so I cancelled both orders and will wait until the vendor has another presentation, hopefully in the spring. Send an email to the social team @QVC, they are most helpful.

Re: Where Are My Bagels?

nyc1 — Sat, 20 Feb 2021 18:46:41 GMT

@Chimsqua @My order was also supposed to ship this week and has a 2/19 delivery date. I contacted the Social Team and they confirmed they had not gone out. They said this vendor typically ships on Mon or Tuesday and to contact them again if not shipped week of 2/22.

Edited to add: my delivery date STILL shows 2/19!!!

Re: Where Are My Bagels?

Nomore — Sat, 20 Feb 2021 18:52:11 GMT

My order of bagels will be arriving today, finally. Wondering what condition they are in.

Ordered the first date, shipping label created on Feb 5, the day I was supposed to receive them.

Feb. 15 shipped from NYC. Delivery delayed twice. Box sat in NY and in IL.

5 days later, UPS will deliver late today. Do I get round rocks? lol

Re: Where Are My Bagels?

Luvtuna — Sat, 20 Feb 2021 19:46:38 GMT

My bagel order left New York on Feb. 11 and I received them on Feb. 15 and they were srill fresh and delicious. Best bagels we ever had. Hopeyou get yours soon.

Re: Where Are My Bagels?

kcam — Sat, 20 Feb 2021 21:57:58 GMT

If it's any consolation, my order was the same..late, etc. Eventually I got it...but it came through the USPS so there was no ice. Good thing it's freezing outside! Anyway, I put them right in the freezer. But just a heads up, I'm finding that they are easily freezer burned, so IMO I would re-wrap them to prevent that. Worth the wait, as they are delicious! Good luck with your order.

Re: Where Are My Bagels?

CAcableGirl2 — Sun, 21 Feb 2021 02:32:28 GMT

@kcam do you think if I put them in some lock & lock and then put into the freezer, it will avoid the freezer burn?

Re: Where Are My Bagels?

Caaareful Shopper — Sun, 21 Feb 2021 02:46:00 GMT

@kcam wrote:
If it's any consolation, my order was the same..late, etc. Eventually I got it...but it came through the USPS so there was no ice. Good thing it's freezing outside! Anyway, I put them right in the freezer. But just a heads up, I'm finding that they are easily freezer burned, so IMO I would re-wrap them to prevent that. Worth the wait, as they are delicious! Good luck with your order.

@kcam @CAcableGirl2 I ordered the Just Bagels, but I also order bagels from another New York City bagel company from time to time. They even have a written note on how best to care for them when they arrive. Their suggestion:

Slice each bagel
Wrap each half separately
Re-wrap the halves together (so now that they are wrapped twice)
Freeze immediately

I do this and the bagels never get freezer burn, and stay fresh as when they were newly made. 😃

Re: Where Are My Bagels?

LuvmyLab — Sun, 21 Feb 2021 02:54:39 GMT

@Chimsqua Some of my orders that were supposed to be deilvered yesterday are delayed due to weather conditions. It says this on my order status. Have you checked your order status on your bagels lately?

Re: Where Are My Bagels?

CAcableGirl2 — Sun, 21 Feb 2021 03:00:14 GMT

@Caaareful Shopper I will try that! Thanks for the suggestion.

Re: Where Are My Bagels?

Chimsqua — Sun, 21 Feb 2021 03:41:20 GMT

Thank you for the information; I shall do this.Cheers

Re: Where Are My Bagels?

January121 — Sun, 21 Feb 2021 04:59:12 GMT

@Caaareful Shopper wrote:
@CAcableGirl2 wrote:
My 2/15 advance order is telling me that a label was created on the 17th, and no updates since then. Today is now 3 days later, and I'm concerned that these will arrive stale or moldy. I believe they will be shipped 2 day, so if they are sitting at the vendor awaiting UPS to pick up, it's really not the fault of QVC, but I'm still not going to pay for food that I will have to throw out.

We'll see - if they arrive great, that's perfect! If they arrive moldy or stale, I'll call CS and get a refund.

I've had good luck with the majority of my food purchases in the past and remain hopeful. Only a couple of times I had to call for credit on items that arrived unsealed or for late arrivals, but hoping these arrive fresh, they sound delicious!

@CAcableGirl2 I could have written the exact same post, dates and all. I guess we'll just have to wait and see what the next few days bring. I'll update my post if/when they arrive.

@Caaareful Shopper @CAcableGirl2 .... I have the exact same problem .. I doubt that we will he able to eat the bagels when they finally arrive... too bad because I was looking forward to tying them 😪