topic Re: Placed MY LAST WalMart .com order in Community Chat

Placed MY LAST WalMart .com order

SeaMaiden — Sun, 04 Apr 2021 20:55:21 GMT

Thought I would try one more time....hoping the incorrect tax issue was fixed after several emails to corporate and phone call...

well I was WRONG. Still charged tax on grocery/ food AGAIN....SPENDING AN HOUR + ON THE PHONE TO GET CREDIT.

Then only half the order made it to me...one box was lost....

More phone calls to get credit on the lost box....

NEVER AGAIN😡

Re: Placed MY LAST WalMart .com order

Shelbelle — Sun, 04 Apr 2021 20:58:31 GMT

I sympathize with you completely. so tired of websites now charging tax on items that here in MD we do not pay tax on. I refuse to buy supplements on SHQ for that reason. Talking to deaf ears is so frustrating.

Re: Placed MY LAST WalMart .com order

ScrapHappy — Sun, 04 Apr 2021 21:14:56 GMT

I stopped order from Walmart.com a while ago. Not because of groceries but because when ordering from their "world market" / third party vendor, you can't return that item. Even though I've been told when placing the order with the help of a live customer service agent. And those world market/third party vendor items usually have to be returned via FedEx and return fees apply. I guess that's why my local Walmart has a FedEx pop up right next to Customer Service within the Walmart store where you make your returns.

Re: Placed MY LAST WalMart .com order

PickyPicky3 — Sun, 04 Apr 2021 21:30:23 GMT

@SeaMaiden I do feel your pain. Although Walmart has helped me get through this past year, their mistake rate is truly unbelievable.

Right now I am struggling with an ethical dilemma. About two weeks ago I picked up a $65 curbside order. From the actual pickup where no one would answer the phone to let them know I was there, to incorrect items and prices, I have been on the phone with Customer Care seven times.

The thing is, they are making mistakes in MY favor, so now I HAVE GAINED $150. I have called them twice to tell them to TAKE AWAY the money, but they keep giving me more. (If only this would happen in a casino.)

Since you speak to a different person each time you call, it takes 20 minutes to explain this lunacy.

I'm an honest person, but I think I'm done.

Re: Placed MY LAST WalMart .com order

LillyandHobo — Sun, 04 Apr 2021 22:42:15 GMT

I placed my last one as well. I ordered several items including a few from their 3rd party sources. When I checked out I ALWAYS look at the shipping cost to make sure it is free. I placed my order and checked my acct that night and saw 21.00 more on the amt I paid. I went back and pulled my order up and found that one of the vendors not sure who charged 18.75 for shipping. I looked at every item and made sure there were no charges and there wasn't. I cancelled the order immediately and it wouldn't let me cancel the 3rd party ones they sd it was too late. This was on March 24th. Today I went in to see what actually came out because tthey still sd pending cancellation on the order heading. BUT I still got 4 items delivered and when I checked today there was cat food pending delivery. I did a chat and they sd they would refund the money on the cat food. But seriously it just made me upset so I'm done.

Re: Placed MY LAST WalMart .com order

QVCkitty1 — Sun, 04 Apr 2021 22:48:54 GMT

This doesn't help any of you, but I have great luck with Walmart. A year or so ago I had trouble with Fed Ex, Walmart's delivery system, but now everything comes on time, and sometimes early. It may not last , but so far so good.

Re: Placed MY LAST WalMart .com order

Kachina624 — Sun, 04 Apr 2021 23:39:05 GMT

There may be some quirk in your state tax law that causes them to charge tax. In NM we have no tax on groceries unless they are delivered. Then they are taxed. You might check the the state tax office.

Re: Placed MY LAST WalMart .com order

Snoopp — Sun, 04 Apr 2021 23:49:27 GMT

When I order from Walmart, I stay away from any third party vendors.

Re: Placed MY LAST WalMart .com order

stevieb — Sun, 04 Apr 2021 23:54:55 GMT

@PickyPicky3 wrote:
@SeaMaiden I do feel your pain. Although Walmart has helped me get through this past year, their mistake rate is truly unbelievable.

Right now I am struggling with an ethical dilemma. About two weeks ago I picked up a $65 curbside order. From the actual pickup where no one would answer the phone to let them know I was there, to incorrect items and prices, I have been on the phone with Customer Care seven times.

The thing is, they are making mistakes in MY favor, so now I HAVE GAINED $150. I have called them twice to tell them to TAKE AWAY the money, but they keep giving me more. (If only this would happen in a casino.)

Since you speak to a different person each time you call, it takes 20 minutes to explain this lunacy.

I'm an honest person, but I think I'm done.

@PickyPicky3 At this point, I'd let it go. Believe me, they can afford it and if their CS isn't sharp enough to resolve problems, and in my experience they aren't, well that would be their problem. I was going to try their pick up or delivery but there were too many glitches, the representative I spoke to was not helpful and the food available for delivery as opposed to 'in store only' was not satisfactory. When I was told to avail myself of pick-up I'd have to select a store miles away when there are at least three local stores, I decided it was a 'thank you very much and y'all take care now' moment.

Re: Placed MY LAST WalMart .com order

Kachina624 — Mon, 05 Apr 2021 00:48:00 GMT

I've used Walmart pickup for about 4 years and very rarely has there been a glitch. When there has, it's the website not the people but they're minor. I never see any "in store only" items.

Re: Placed MY LAST WalMart .com order

Georgiagrama — Mon, 05 Apr 2021 01:16:03 GMT

@QVCkitty1

I know this doesn't help the OP, but I live in rural Georgia. I've had nothing but good luck with Wal Mart this past year. This is saying something when I say that Wal Mart has far surpassed the efficiency of Kroger.

I find myself more often than not checking Wal Mart before going to Amazon these days.

Re: Placed MY LAST WalMart .com order

SeaMaiden — Mon, 05 Apr 2021 01:25:34 GMT

@PickyPicky3 Take the money and run for your time and inconvenience to fix everything.

Re: Placed MY LAST WalMart .com order

SeaMaiden — Mon, 05 Apr 2021 01:28:39 GMT

@Kachina624 wrote:
There may be some quirk in your state tax law that causes them to charge tax. In NM we have no tax on groceries unless they are delivered. Then they are taxed. You might check the the state tax office.

@Kachina624 It is only Walmart that charges my groceries tax... no other websites or companies

Re: Placed MY LAST WalMart .com order

QVCkitty1 — Mon, 05 Apr 2021 01:58:52 GMT

@Georgiagrama wrote:
@QVCkitty1

I know this doesn't help the OP, but I live in rural Georgia. I've had nothing but good luck with Wal Mart this past year. This is saying something when I say that Wal Mart has far surpassed the efficiency of Kroger.

I find myself more often than not checking Wal Mart before going to Amazon these days.

@Georgiagrama , I hear you. Some things Amazon is better, sometimes it's Walmart. I' m so glad the both are available.

Re: Placed MY LAST WalMart .com order

gertrudecloset — Mon, 05 Apr 2021 02:30:23 GMT

I'm not giving up on Walmart just yet. Sure, they've given me problems with ordering, but not enough to justify dumping them. They are cheaper than Amazon (a lot of the time) for me in my area.

For one thing, I don't order food from them as there is no local store for me to do that. I order other items, like personal care, household (paper goods) some snacks and so on. I never, ever, ever buy anything from their third party vendors. I don't do that on Amazon either. If it is not shipped and sold by Walmart, then I will not get it.

I get my stuff in a timely fashion (sometimes on dates before the estimated delivery); have no tax problems and I all I need to get free shipping is to spend $35.00. They are averaging about the same as Amazon (for me). Amazon's customer service has been difficult to reach a person lately, but not at Walmart. Someone answers the phone 24/7. Food in my state is taxed if it is prepared for take out. All other food is not taxed in my state.

After having said all of this, I hope I don't begin to develop shipping and order problems from Walmart! LOL.

OP: make sure there have been no new changes in your State's collection of sales tax. Some states can get greedy because they feel they are not getting the tax they think they rightfully deserve.

Re: Placed MY LAST WalMart .com order

gertrudecloset — Mon, 05 Apr 2021 02:31:41 GMT

@Shelbelle wrote:
I sympathize with you completely. so tired of websites now charging tax on items that here in MD we do not pay tax on. I refuse to buy supplements on SHQ for that reason. Talking to deaf ears is so frustrating.

Might be a good idea to double check with your State's department of taxation to make sure there have been no changes to the collection of sales tax on certain items since the pandemic. You never know.

Re: Placed MY LAST WalMart .com order

gertrudecloset — Mon, 05 Apr 2021 02:32:50 GMT

@QVCkitty1 wrote:
This doesn't help any of you, but I have great luck with Walmart. A year or so ago I had trouble with Fed Ex, Walmart's delivery system, but now everything comes on time, and sometimes early. It may not last , but so far so good.

@QVCkitty1I have exceptional delivery service from Walmart. They do make mistakes, but not nearly as much as some other places I shop.

Re: Placed MY LAST WalMart .com order

gertrudecloset — Mon, 05 Apr 2021 02:36:10 GMT

@SeaMaiden wrote:
@Kachina624 wrote:
There may be some quirk in your state tax law that causes them to charge tax. In NM we have no tax on groceries unless they are delivered. Then they are taxed. You might check the the state tax office.
@Kachina624 It is only Walmart that charges my groceries tax... no other websites or companies

What other grocery websites do you use? It could be that your state wants in on that internet sales tax buying. You know they can be greedy.

I remember shopping at Nordstrom before they finally got my state's sales tax squared away. They would charge me for it then it would drop off after processing. I hated that, but after all these years, they've finally got it right!

Re: Placed MY LAST WalMart .com order

Foxxee — Mon, 05 Apr 2021 06:58:45 GMT

Suggest you call your state IRS to complain. If your state is similar to mine, they will fine Walmart.

I have never been taxed on food items online or home delivery. One time for clothing from a third party seller. I called my state IRS and was told Amazon is worse for charging tax on nontaxable items.

Call your state IRS to report Walmart charging tax on food items. My state fines retailers for charging tax on nontaxable items. You might be able to get a refund from your state. I did.

A Walmart supervisor said all taxes are sent to the states, so Walmart isn't stealing it. It sounds like a glitch in their system or the IT dept is too lazy to fix it.

Those low on the totem pole like customer service are unable to fix it. In fact, they are more likely to tell us our states do charge taxes on food items because they don't know.

Blame Fedex for lost boxes.

I'm disappointed that Walmart switched to Fedex from UPS, but, then the reason might be UPS stopped delivering Walmart packages during the Christmas holidays as they did other retailers. I always complain about Fedex on Walmart's surveys hoping they will return to UPS.

Fedex lost two of my boxes during the Christmas season, and late with others. Walmart quickly refunded my money. It was posted onto my account the same day. No questions asked.

I was told by a customer service agent that losing boxes is rather common. Shocked, I asked why? Well, blame it on Fedex. Personally, I think they are stolen by temporary drivers. Studies show employees are responsible for most stolen products, not customers.

Despite a few problems with Walmart over the past 15 years I have been ordering online and about six months home grocery delivery, I am more than pleased, but learned not to buy anything from third party sellers anymore at Walmart. My worst experiences were with Amazon.

Re: Placed MY LAST WalMart .com order

Nonametoday — Mon, 05 Apr 2021 07:04:31 GMT

I have a funny story about Instacart. I ordered 1 poundsof bananas in my recent order. I got 1 banana and a bag of apples which I did not order. I did not try to correct it. We will eat the apples and I will just run by Fresh Market and pick up some bananas as I have to be over that way for Pet Smart.