topic Re: IS THIS NORMAL FOR QVC? in Community Chat

IS THIS NORMAL FOR QVC?

Suzeecat — Thu, 01 Apr 2021 19:33:43 GMT

I purchased a couple of garden items this past Saturday, one is an adorable garden gnome planter by Barbara King. I can't wait to get it! However, when I check the order status, there is nothing to indicate if it shipped, or when it will ship. Nothing. No "packaging", "preparing to ship", or anything else. I don't remember them mentioning anything about it being an advanced order and in those cases there usually is a notation to say so on the order status page. I'm just wondering how long I will be waiting for my gnome . . . .

Re: IS THIS NORMAL FOR QVC?

Mz iMac — Thu, 01 Apr 2021 19:50:13 GMT

@Suzeecat Repost/copy paste your concerns in the Customer Care forum area so a MOD can help you.

Suggest you send an email to:

QVCSocialTeam@qvc.com

Include your ORDER NUMBER in the email. The MODS will sort this out for you.

Re: IS THIS NORMAL FOR QVC?

Suzeecat — Thu, 01 Apr 2021 21:25:03 GMT

Thank you @Mz iMac, I did that and got the information I needed. It wasn't the answer I wanted (May delivery date ), but at least I know.

Re: IS THIS NORMAL FOR QVC?

Kachina624 — Thu, 01 Apr 2021 21:40:44 GMT

@Suzeecat That recently happened to me with a pair of D&C pants which I ordered the first week of March. Absolutely no notation under Order Status. Since the need wasn't urgent, I patiently waited. They came yesterday.

Re: IS THIS NORMAL FOR QVC?

on the bay — Fri, 02 Apr 2021 09:17:10 GMT

@Suzeecat -

I think that may be normal from what I've read here from others' experiences and mine recently.

Ordered a Valerie Parhill lantern on 3/29, got an order confirmation but still no shipping, and it is 4-5 days later.

I have never ordered anything online that has taken this long from any other acknowledgemant of an order to actually shipping it from any other company.

I really think this is something that can be attributed to QVC and how they process their orders. Maybe they don't have enough people where needed? I don't know.

Re: IS THIS NORMAL FOR QVC?

FranandZoe — Fri, 02 Apr 2021 12:37:01 GMT

Same here - I ordered two garden items Sunday - no info. I guess they'll be shipped in May too which is fine. But would have been nice to have that info beforehand.