topic Re: Shipping and return outrage in Community Chat

Shipping and return outrage

Sappy — Tue, 23 Mar 2021 19:44:44 GMT

I don’t understand why QVC will charge me $3.50 for 3 shirts, each a different color. They were $28 each. They didn’t fit right so now I mail them back and each one costs $8. So basically I’m out $50 on an $84 order. And they can still sell them!!! Think I’m done.

Re: Shipping and return outrage

sunshine45 — Tue, 23 Mar 2021 19:55:49 GMT

you wont get your original shipping fees back, but if you use the qvc prepaid return label to return all three in one bag or box, you will only be charged $6.95 OR you can return them on your own if you find that they will be cheaper.

Re: Shipping and return outrage

Kachina624 — Tue, 23 Mar 2021 19:56:56 GMT

Perhaps it's best to make sure you love an item before ordering it in quantity.

Re: Shipping and return outrage

Tadaki — Tue, 23 Mar 2021 20:14:11 GMT

@Sappy I am with you on this. Even if you mailed all 3 back in one package, you would have paid $17.45 to try on shirts. This will make you even crazier: imagine yourself handing the sales clerk $17.45 when you go into the fitting room. That image cured me. I very rarely order from QVC, and when I do it's always something I know I'll keep. Never clothes except for some Barefoot Dreams sweaters.

If they want people to try their clothes, they should take this into account.

Re: Shipping and return outrage

Venezia — Tue, 23 Mar 2021 20:16:41 GMT

Simple math says this doesn't add up. Three shirts with $3.50 each = $10.50.

Last time I returned something the shipping label fee was $6.95 but, okay, let's go with $8 each. That's $24.

$10.50 + $24.00 = $34.50.

So where does the "I'm out $50" come from? And I agree with the comments above. Don't order multiples unless you know the size you need and that you love the item. Also: return all three in one bag. Not that difficult. (I returned two items in same package; one return fee.)

OR since it's only the size that's an issue, return them for an exchange. problem solved.

However, perhaps the OP is right in deciding to shop elsewhere.

Re: Shipping and return outrage

Venezia — Tue, 23 Mar 2021 20:18:29 GMT

One last suggestion: PayPal. You can claim back the return postage from them. But it's limited to 12 returns in a year, so if you're a serial returner, even that might not be a solution.

Re: Shipping and return outrage

gabstoomuch — Tue, 23 Mar 2021 20:21:12 GMT

What REALLY aggravates me is even if you send 3 very light T-Shirts back in one bag with the pre-paid label, they take them all out of the bag and charge $6.95 PER T-shirt. The bag didn't even weigh a pound. That is $21.00(ish), completely unacceptable.

So, first problem is no other store (brick and mortar or online) charges $36.00-$39.00 for T-Shirts. I am stupid enough to like it enough to pay that ridiculous price, so I can't put that part on QVC. It is me that keeps falling for their sales tactics.

As usual, how they present it on air is never what you get. Sizing is off, colors are not described or shown as they really are, so many problems crop up.

They misrepresent, and they have the nerve to take 3 teeny tiny XS T-shirts out of a bag and charge me the individual return charge?

I have cut way back on QVC. There are so many other places to shop online who have more reasonable pricing and better shipping, better return policies. Nicer clothes too.

QVC is not the king of the internet shopping as they used to be when TV shopping began. We may not get the advantage of watching a presentation of an item by shopping elsewhere, but savvy shoppers can figure out sizing and color online while shopping at other stores. The ONLY things I buy now are products or clothes I have purchased before and KNOW I will keep, and even then I don't trust their color descriptions anymore.

Re: Shipping and return outrage

bunjetto — Tue, 23 Mar 2021 20:29:07 GMT

This isn't true for me. I have returned items in same package and have been charged for each individual item. I don't order nearly as much as I use to. QVC is so out of hand with there shipping and handling and returns. Amazon is the way to go as far as s&h and returns.... FREE and credied back within hours. Just sayin

Re: Shipping and return outrage

Kachina624 — Tue, 23 Mar 2021 20:29:07 GMT

@Sappy Contact our mods by email at QVCSocialTeam@QVC.com. Include your order numbers and ask if you should have been charged $6.95 shipping for each item returned.

Re: Shipping and return outrage

Venezia — Tue, 23 Mar 2021 20:37:59 GMT

@Kachina624 wrote:
@Sappy Contact our mods by email at QVCSocialTeam@QVC.com. Include your order numbers and ask if you should have been charged $6.95 shipping for each item returned.

What she said! I did not get charged multiple fees, when I returned two items in the same package.

Re: Shipping and return outrage

Venezia — Tue, 23 Mar 2021 20:45:07 GMT

From QVC's FAQ page on returns:

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

Re: Shipping and return outrage

mspatmac — Tue, 23 Mar 2021 20:48:31 GMT

@Kachina624 wrote:
Perhaps it's best to make sure you love an item before ordering it in quantity.

Hi @Kachina624 Anytime I have tried that when I go back to order size/colors gone. Then I get mad at myself. Sometimes I can't win.

Re: Shipping and return outrage

sunshine45 — Tue, 23 Mar 2021 20:48:32 GMT

@gabstoomuch wrote:
What REALLY aggravates me is even if you send 3 very light T-Shirts back in one bag with the pre-paid label, they take them all out of the bag and charge $6.95 PER T-shirt. iThe bag didn't even weigh a pound. That is $21.00(ish), completely unacceptable.

So, first problem is no other store (brick and mortar or online) charges $36.00-$39.00 for T-Shirts. I am stupid enough to like it enough to pay that ridiculous price, so I can't put that part on QVC. It is me that keeps falling for their sales tactics.

As usual, how they present it on air is never what you get. Sizing is off, colors are not described or shown as they really are, so many problems crop up.

They misrepresent, and they have the nerve to take 3 teeny tiny XS T-shirts out of a bag and charge me the individual return charge?

I have cut way back on QVC. There are so many other places to shop online who have more reasonable pricing and better shipping, better return policies. Nicer clothes too.

QVC is not the king of the internet shopping as they used to be when TV shopping began. We may not get the advantage of watching a presentation of an item by shopping elsewhere, but savvy shoppers can figure out sizing and color online while shopping at other stores. The ONLY things I buy now are products or clothes I have purchased before and KNOW I will keep, and even then I don't trust their color descriptions anymore.

@gabstoomuch

this is not the policy. if you are being charged for each item being returned then you need to contact customer service and get a refund on those shipping fees. one box, one shipping return fee.

Re: Shipping and return outrage

skatting44 — Tue, 23 Mar 2021 20:50:18 GMT

Just pack all your returns with the same return address in one package and pay for your own label which is cheaper if you have several items to return .

Re: Shipping and return outrage

care giver — Tue, 23 Mar 2021 20:51:29 GMT

At this point I have to wonder if qvc is a shopping channel or just a tv show.Stuff I ordered a long time ago isnt budging.What's happening?

Re: Shipping and return outrage

Kachina624 — Tue, 23 Mar 2021 20:55:29 GMT

@care giver wrote:
At this point I have to wonder if qvc is a shopping channel or just a tv show.Stuff I ordered a long time ago isnt budging.What's happening?

@care giver You might want to read other posts on the subject of shipping written this week.

Re: Shipping and return outrage

kaydee50 — Tue, 23 Mar 2021 21:03:59 GMT

About the only items I buy from QVC are clothing BUT always when they're on sale, only from vendors I've bought from before, i.e, D&C, SG, IM and always under $30 so if I don't like something I just donate it. Not worth sending back. I can't believe how much some posters spend on shipping--LOL!!!

Re: Shipping and return outrage

gertrudecloset — Tue, 23 Mar 2021 21:08:11 GMT

@Kachina624 wrote:
Perhaps it's best to make sure you love an item before ordering it in quantity.

No win situation. By that time, they may be on back order or sold out.

Re: Shipping and return outrage

Pearlee — Tue, 23 Mar 2021 21:41:54 GMT

@Venezia wrote:
From QVC's FAQ page on returns:

How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

@Venezia The 1st paragraph does say that you can use the return label and only be charged one return fee IF the items all arrived in the same box. However the first bullet point does not say you will be charged only one fee if you return multiple items in the same box that did not originally arrive in the same box. Just that you can return them together if they are going to the same warehouse. To me the first bullet point says you can be charged a return fee for each item in te box that did not originally arrive with the return label being used.

Re: Shipping and return outrage

sunshine45 — Tue, 23 Mar 2021 21:57:27 GMT

multiple mods have addressed this on the forums @Pearlee .

here is one example.....

Re: Multiple return orders in one box?[ Edited ]

‎06-30-2020 07:26 PM - edited

Hi @Labluver

Sure, you may return multiple items in one box. The return fee will be deducted for the use of one label only. However the shipping cost will be deducted from each item. Please be sure to include the return form for each item. I hope this information is helpful.

Kinski

Customer Care

https://community.qvc.com/t5/Customer-Care/Multiple-return-orders-in-one-box/m-p/6334506#M54195