topic GETTING REVIEWS!! in Community Chat

GETTING REVIEWS!!

Ladyguin520 — Sat, 20 Mar 2021 15:54:55 GMT

Is anyone other than myself having issues with reading the reviews. I tap on the READ REVIEWS button and it takes to the WRITE A REVIEW section. Better yet, it takes me to a place near the bottom of the page where it states, "Reviews, page 1" and when you click on that link it jumps to page 2, WITH NO REVIEWS SHOWN AT ALL. Hmmm, leads you to think something suspicious.

QVC--- GET WITH IT. YOU MAKE PLENTY OF MONEY ON SHIPPING FEES, FIX YOUR I.T. ISSUES!

Re: GETTING REVIEWS!!

Anonymous — Sat, 20 Mar 2021 16:01:22 GMT

Hi @Ladyguin520 try clearing your cookies and maybe changing browsers that may help.

Re: GETTING REVIEWS!!

LuvmyLab — Sat, 20 Mar 2021 16:08:02 GMT

I am having the same problem recently. I should not have to change my browser or clear cookies as I've never had this problem in the past, only recently and nothing has changed on my computer.

Re: GETTING REVIEWS!!

Ladyguin520 — Sat, 20 Mar 2021 16:08:36 GMT

Thank you.... that was already done but thanks for your help!

Re: GETTING REVIEWS!!

geezerette — Sat, 20 Mar 2021 16:09:16 GMT

I haven't been able to read reviews on some products lately either. And I clear my history, cookies, etc. daily.

Re: GETTING REVIEWS!!

millieshops — Sat, 20 Mar 2021 16:22:35 GMT

@Ladyguin520 I know what QVC charges me for shipping, but I have absolutely no idea what percentage of their profit comes from that shipping charge.

Can you explain why you know that is true - you did put it in capital latters, so I want to see what facts got you to that conclusion?

Re: GETTING REVIEWS!!

Anonymous — Sat, 20 Mar 2021 16:53:29 GMT

Hi @Ladyguin520 I checked with our Product Information Department and they are not seeing issues with reivews, they asked for the Item Number you are having difficulty with.

Re: GETTING REVIEWS!!

stevieb — Sat, 20 Mar 2021 17:03:39 GMT

@millieshops wrote:
@Ladyguin520 I know what QVC charges me for shipping, but I have absolutely no idea what percentage of their profit comes from that shipping charge.

Can you explain why you know that is true - you did put it in capital latters, so I want to see what facts got you to that conclusion?

It's actually irrelevant, though I believe it's been stated in financial reports that shipping is a profit center for them. Regardless, If they're going to field a website, they should ensure it works and it shouldn't be up to customers to 'shop' browsers to access all aspects of the site, though I realize the suggestion was made in the effort to be helpful.

Re: GETTING REVIEWS!!

SilleeMee — Sat, 20 Mar 2021 17:10:54 GMT

I was experiencing the same thing. Clearing cookies or using a different browser doesn't help.

The problem stems from the Q's pages loading so slowly. What that means is you need to wait extra long (count to 10) then hit the the 'Read reviews' link. That works for me. Try it for yourself and see.

@Ladyguin520

Re: GETTING REVIEWS!!

Kachina624 — Sat, 20 Mar 2021 17:29:39 GMT

@millieshops Somebody, usually @Spurt, always posts the Q quarterly and annual reports. The importance of postage is often discussed there. In fact you can often pick up some interesting tidbits.

Re: GETTING REVIEWS!!

Kachina624 — Sat, 20 Mar 2021 18:29:04 GMT

@stevieb Here's an example of the Q's handy search feature on which I'm sure they lose millions.

A couple days ago I searched for Denim & Co tee shirt, also did t-shirt. I got 3 results. With the dozens of tees they stock, can you believe it? I quit in disgust. I've had the same results searching for a denim shirt.

Re: GETTING REVIEWS!!

millieshops — Sat, 20 Mar 2021 19:09:37 GMT

@Kachina624 I know it's the financial reports that tell us the best "secrets'" but I rarely read any except from companies in which I invest or want to invest. Otherwise, I just listen to the analysts or read the financial pages; haven't seen nor heard Qurate or QVC much for the last couple of years.

Re: GETTING REVIEWS!!

Spurt — Sat, 20 Mar 2021 19:21:19 GMT

@Ladyguin520

Maybe the website issues with reviews has to do with the recent addition to reflect the "verified purchase" feature on reviews now. I also noticed there is a delay in posting reiviews. I know I wrote reviews on two Jim Shore purchases and it took two weeks before my reviews appeared.....(both were positive reviews)

Re: GETTING REVIEWS!!

Spurt — Sat, 20 Mar 2021 19:40:52 GMT

@Kachina624 wrote:
@millieshops Somebody, usually @Spurt, always posts the Q quarterly and annual reports. The importance of postage is often discussed there. In fact you can often pick up some interesting tidbits.

@Kachina624 @millieshops

It varies how much they talk and publish about shipping and frieght costs in their quarterly and annual reports--- Pretty much what was said for the 4th quarter and the year of 2020 is that Qurate increased prices to offset an increase in costs in freight and shipping....but specific details were not provided....

For the fourth quarter, adjusted OIBDA (Operating income before depreciation and amortization) margin(3) increased primarily reflecting increased product margins and lower bad debt expense, partially offset by higher fulfillment (freight and warehouse) expense, increased incentive compensation accruals and higher marketing expense. Product margins expanded primarily due to strategic sourcing initiatives, pricing actions taken to offset freight surcharges, reduced promotional intensity and to a lesser extent category mix with lower electronics sales. For the full year, adjusted OIBDA margin decreased as higher fulfillment expenses, incentive compensation accruals and increased marketing expense more than offset product margin gains and lower bad debt expense. The return rate was 14.3%.

Re: GETTING REVIEWS!!

Kachina624 — Sat, 20 Mar 2021 19:34:34 GMT

@Spurt So good of you to pull all of this info. Thanks.

Re: GETTING REVIEWS!!

Spurt — Sat, 20 Mar 2021 19:39:21 GMT

@Kachina624 wrote:
@Spurt So good of you to pull all of this info. Thanks.

@Kachina624

No problem friend....

Re: GETTING REVIEWS!!

NYCLatinaMe — Sat, 20 Mar 2021 20:42:30 GMT

@Ladyguin520 @Anonymous

There is something wrong with loading reviews on the page. People complain about this a lot, and I have this problem all the time. @Anonymous please ask the tech people take another look.

I think the reviews load separately and are slow to load. If they don't load up the first time, I refresh the page and scroll down as the page loads. I do this repeatedly until the reviews load, which happens most of the time eventually, though sometimes I give up.

@Anonymous Clearly there is a problem, and it is not my cookies because if it was, the reviews would not load at all. Clicking on READ REVIEWS almost always takes me to the WRITE A REVIEW section. I use Safari. Please share my message with the web design people.

@Anonymous Please don't tell me to change my browser. I won't. QVC should fix the website to reach the customer. Feel free to cut in advertising. Based on comments here, most of us don't like to be chased to other webpages by the products that we view.

Thanks

Re: GETTING REVIEWS!!

SilleeMee — Sat, 20 Mar 2021 20:41:36 GMT

@NYCLatinaMe

Yes, I agree it's a slow loading problem but all you have to do is count to ten then hit the 'Read reviews' link. That will give it enough time to load the reviews. I know! ...we shouldn't have to go through this.

Re: GETTING REVIEWS!!

NYCLatinaMe — Sat, 20 Mar 2021 20:45:28 GMT

@SilleeMee wrote:
@NYCLatinaMe
Yes, I agree it's a slow loading problem but all you have to do is count to ten then hit the 'Read reviews' link. That will give it enough time to load the reviews. I know! ...we shouldn't have to go through this.

I am glad that works for you. It doesn't work for me. I NEVER go to the reviews first, so the 10 second count is long past by the time I try to look at the reviews.

Re: GETTING REVIEWS!!

Bella2022 — Sat, 20 Mar 2021 22:37:07 GMT

@SilleeMee wrote:
@NYCLatinaMe
Yes, I agree it's a slow loading problem but all you have to do is count to ten then hit the 'Read reviews' link. That will give it enough time to load the reviews. I know! ...we shouldn't have to go through this.

Just tried to get reviews on A398319 philosophy and stated NO REVIEWS

and I know it was shown.