topic Re: My Amazon Fresh order was so easy. in Community Chat

My Amazon Fresh order was so easy.

Mindy D — Tue, 09 Feb 2021 06:41:17 GMT

Ordering from Fresh for me was much easier than ordering from Publix delivery by Instacart. The price of my order was much cheaper and there was no delivery charge or service fee. I have Prime which is why. They gave me a delivery time and the delivery was on time. I added a tip. Everything was delivered in large, thick brown bags. The bags stood up, so there were no items falling out all over the place. This is a big improvement over the plastic Publix grocery bags. This made it much easier to put the food away. I did no have to stay on my iPad working with the shopper while he was shopping the way I've had to do with Publix. Everything listed for sale was actually in stock, unlike Publix. Every time I shop with Publix Instacart they are out of things listed and substitutions are required. This turns every order into a PIA for me.
One item, from Fresh, Johnsonville Beer Brats, is sold as a frozen item , but it arrived almost defrosted or defrosted, I'm not sure which since it's in the packaging. I didn't know whether to refrigerate or freeze it. I contacted Amazon Customer Service and was told that they would be happy to deliver a new package to me tomorrow. I'm shocked that they would do this for one item. They also gave me the choice of a refund. I was going to just keep it and stick it in the fridge. The CSR did not know whether it was safe to put the brats back in the freezer or not. Anyway, I'm satisfied, so far.

Re: My Amazon Fresh order was so easy.

Chatyone 2 — Tue, 09 Feb 2021 04:00:38 GMT

I tried Inst cart but the pricing is much higher than the stores.. I would shop with them at Bjs and each item could be more than three dollars and up.. So I switched to Amazon Fresh.. the only thing is they are becoming more popular ..If I go to place an order its now two days out.. and lately I have had to pick a one hour or two hour delivery for whatever day.. and it cost me 4.99 or 9.99 and I don't understand that since I am an Amazon Prime member.. but you are correct their customer service people are great and make sure you get what you ask for or they will ask if you want a credit or have another order put in at no cost on items messed up.. I stick mostly with them now. they have been great to work with .

Re: My Amazon Fresh order was so easy.

VanSleepy — Tue, 09 Feb 2021 04:09:04 GMT

I've been using Amazon Fresh this past year, too. Even though my local ShopRite seems to be very well stocked now, I keep going back to Amazon. My only complaint is that there's always a good chance my bread is smashed!

Re: My Amazon Fresh order was so easy.

Love my grandkids — Tue, 09 Feb 2021 04:14:25 GMT

@Mindy D Cool! Glad that all worked out so well.

Re: My Amazon Fresh order was so easy.

Hoovermom — Tue, 09 Feb 2021 04:53:20 GMT

I wish I could use Amazon Fresh but not available in my area. We have a distribution center less than 10 miles away, but I guess that is not an option for them.

Re: My Amazon Fresh order was so easy.

Sushismom — Tue, 09 Feb 2021 04:57:33 GMT

I've used Amazon Fresh for about 3 years now. I did have to go to Instacart when the pandemic first started as I could NOT get a delivery date from Amazon.

I recently went back to them. I'm quite pleased. But, I don't like the fact you can't add to your order once it's complete and before it's shopped/delivered. You can, though, cancel the whole order and then reorder all the items instantly and add whatever it is you missed.

Re: My Amazon Fresh order was so easy.

Kachina624 — Tue, 09 Feb 2021 06:25:33 GMT

The service is not available in my area. Think I'll call and ask for a partial refund on my Prime fee.

Re: My Amazon Fresh order was so easy.

Desertdi — Tue, 09 Feb 2021 07:49:51 GMT

@Kachina624 wrote:
The service is not available in my area. Think I'll call and ask for a partial refund on my Prime fee.

@Kachina624 I don't have Prime. I keep a shopping list on their site, and when I add up to $25 for FREE SHIPPING......I place the order. They finally opened a warehouse here, and I get my delivery in a couple days......

Re: My Amazon Fresh order was so easy.

CalminHeart — Tue, 09 Feb 2021 12:33:19 GMT

Amazon is building 2 big warehouses here so I hope they offer groceries when done.

Re: My Amazon Fresh order was so easy.

Another new name Sue — Tue, 09 Feb 2021 14:37:44 GMT

Thank you for mentioning this. I'm really tired of shopping at my chain grocery store and all those plastic bags. I do appreciate the ease of picking up an order there, but delivery works too! How do you do this, through Amazon's website?

Re: My Amazon Fresh order was so easy.

VanSleepy — Tue, 09 Feb 2021 15:13:09 GMT

@Another new name Sue wrote:
Thank you for mentioning this. I'm really tired of shopping at my chain grocery store and all those plastic bags. I do appreciate the ease of picking up an order there, but delivery works too! How do you do this, through Amazon's website?

@Another new name Sue when you go to the Amazon site, in the search bar on the left, you can choose what "department" you want to shop. In the drop-down menu choose Amazon Fresh. Then I just start entering in the search whatever it is I need and all the products come up.

Re: My Amazon Fresh order was so easy.

Mindy D — Tue, 09 Feb 2021 18:15:07 GMT

@Another new name Sue wrote:
Thank you for mentioning this. I'm really tired of shopping at my chain grocery store and all those plastic bags. I do appreciate the ease of picking up an order there, but delivery works too! How do you do this, through Amazon's website?

@Another new name Sue @Yes, you order through Amazon's website. Amazon's site has two places to get fresh groceries, Amazon Fresh and Whole Foods. You will need to register for Amazon and put in your address and payment information. You can then begin to order from Fresh. Look at the Amazon Home Page screen for the Word Fresh at the top left corner of the screen and press on it. A small drop down menu will appear. It will say order groceries. Then you begin putting items they sell from Fresh into your cart. You can choose a delivery time, which has a two hour window. You can specify contact free delivery and where you want the order placed. The Fresh store might not have every brand you are familiar with or looking for. I have also never ordered meat. Yesterday was my first order delivered to me. My prior orders were delivered to relatives. For example, my aunt and cousins needed items they couldn't afford, so I had Ensure Plus, Tide Pods, fresh fruit, Starkist Tuna pouches and toilet paper delivered to them. Delivery times includes nights, so if you want an 8-10 PM delivery, you can get it. Know that there are other foods available on Amazon that are not part of Fresh or Whole Foods and Amazon just discontinued a third place to buy shelf stable goods from them. This was called Pantry. Pantry items are now ordered through Fresh or Whole Foods.

I strongly suggest you join Amazon Prime. Prime gives you free deliveries across the whole website, not just food, for items that say Prime eligible on their descriptions. One day and two day deliveries. Free Amazon Video, which has some great content. Free Amazon Music. They take EBT (food stamps) for those with financial strugggles and as far as I know are the only ones delivering food for this group. I love needing just one thing, for example, band aids, and not having to run to the store. It gets delivered the next day. This one item delivery would be from Amazon Prime orders and not from Amazon Fresh because Fresh has a $35 minimum order.

Re: My Amazon Fresh order was so easy.

Kachina624 — Tue, 09 Feb 2021 18:14:02 GMT

The only problem is, if you dont live in or near a super large metro area, the service is not available. The website will tell you immediately to back off.

Re: My Amazon Fresh order was so easy.

chrystaltree — Tue, 09 Feb 2021 22:05:48 GMT

I am happy that you had such a good shopping experience. I order for Amazon Fresh, Primenow, a local store. Occasionally Instacart when I only buy a few things. Honestly, none of them have ever disppointed me. I did have some issues with Instacart the first few times but that was my fault. I wasn't using the app correctly.

Re: My Amazon Fresh order was so easy.

suzyQ3 — Tue, 09 Feb 2021 22:28:58 GMT

@Chatyone 2 wrote:
I tried Inst cart but the pricing is much higher than the stores.. I would shop with them at Bjs and each item could be more than three dollars and up.. So I switched to Amazon Fresh.. the only thing is they are becoming more popular ..If I go to place an order its now two days out.. and lately I have had to pick a one hour or two hour delivery for whatever day.. and it cost me 4.99 or 9.99 and I don't understand that since I am an Amazon Prime member.. but you are correct their customer service people are great and make sure you get what you ask for or they will ask if you want a credit or have another order put in at no cost on items messed up.. I stick mostly with them now. they have been great to work with .

@Chatyone 2, I have never paid shipping for a two-hour delivery.

Re: My Amazon Fresh order was so easy.

bikerbabe — Wed, 10 Feb 2021 00:25:22 GMT

Before anyone runs to join, I suggest you confirm that it’s available for your ZIP Code. Amazon Fresh pulled out of my area years ago. I wish it was still here because I liked their service.