topic Re: Nasty letter in Community Chat

Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 01:52:16 GMT

Wow,got a nasty snotty letter from the q.it states my account will be terminated if I continue to send items back.states ive only kept 35 percent of items.i called imediately and gave them a earful.of course no swearing,just sarcastic as they were to me happened to anyone else?

Re: Nasty letter

proudlyfromNJ — Tue, 09 Feb 2021 01:53:47 GMT

@Luvsmyfam Not to me, but I've read from other posters it has happened to them.

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 01:58:18 GMT

Big slap in the face.of course I have my reasons why things were returned we al do.i keep what fits what isn't a return,then sent out as new.

Re: Nasty letter

Kachina624 — Tue, 09 Feb 2021 01:59:44 GMT

Gee we haven't had one of these posts for a good while. Yes, @Luvsmyfam. It's time for you to resume shopping at b&m stores. If you return enough to get "the letter", you don't have the knack for shopping on TV or online. You'll save yourself a bunch of return postage.

Shame on you for blasting some poor hard-working CS rep when it was you who bought irresponsibly. I hope he/she hung up on you.

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 02:05:00 GMT

Would u keep something that didn't fit?would u keep a returned item sent out as new?I do shop at other online places.never ever had a problem,so why don't tend to yourrself

Re: Nasty letter

happycat — Tue, 09 Feb 2021 02:11:18 GMT

That does seem like a lot of things to send back. Was it clothes that didn't fit, or just a variety of things that you weren't happy with?

I have ordered some denim and company clothing all didn't seem to fit the same- some tops were good, some were too tight. I have had good luck with the Susan Graver and Kim Gravel lines.

Re: Nasty letter

SeaMaiden — Tue, 09 Feb 2021 02:11:44 GMT

@Luvsmyfam How much do you return? Must be an awful lot to get THE LETTER. You must spend a lot on return shipping? Get over it. Shop some where wher you are not returning 65% of what you buy. Plenty of better places to shop anyway.

Re: Nasty letter

happycat — Tue, 09 Feb 2021 02:14:02 GMT

@Luvsmyfam wrote:
Wow,got a nasty snotty letter from the q.it states my account will be terminated if I continue to send items back.states ive only kept 35 percent of items.i called imediately and gave them a earful.of course no swearing,just sarcastic as they were to me happened to anyone else?

Honestly, if I was having to return that much stuff, I'd stop shopping QVC. I don't want to have to go to the post office that much.

That would be a pain to send that much back.

Re: Nasty letter

Kachina624 — Tue, 09 Feb 2021 02:14:44 GMT

A smart shopper checks garment measurements and read reviews before making a purchase. Out of several hundred a year, I maybe return 3 or 4 due to fit. I've gotten many returned items and never one that wasn't in pristine condition. Don't you think you buy returned items in department stores?

No merchant anywhere is going to tolerate indefinite returns. They cost us all money.

Re: Nasty letter

chrystaltree — Tue, 09 Feb 2021 02:17:53 GMT

That hasn't happened to me. If I found that I was returning a whopping 65% of my purchases, I wouldn't need "the letter". I would accept that the QVC experience is not forme and stop buying. It is not unusual for that shoppers with very high return percentages get "the letter".

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 02:17:21 GMT

All clothes.ive kept darling Jammies from cuddle duds,Lisa Mason ring,and knock off uggs sherpa top.how come i dont have issues with amazon,and hsn?didn't write on this to get bashed ppl.

Re: Nasty letter

KatieB — Tue, 09 Feb 2021 02:19:49 GMT

@Luvsmyfam wrote:
Wow,got a nasty snotty letter from the q.it states my account will be terminated if I continue to send items back.states ive only kept 35 percent of items.i called imediately and gave them a earful.of course no swearing,just sarcastic as they were to me happened to anyone else?

@Luvsmyfam They have done that for years - it's nothing new. Years ago when I ordered at lot more than I do now, I was sure I was going to get one of those letters since I sent back a lot of stuff.

Re: Nasty letter

GenXmuse — Tue, 09 Feb 2021 02:20:15 GMT

Nothing nasty about it. You're abusing the system.

Re: Nasty letter

KingstonsMom — Tue, 09 Feb 2021 02:22:55 GMT

@Luvsmyfam

Yes, if the # of returns exceeds a certain percentage of what you order, you get this letter.

If the percentage of returns continues, your account with QVC is terminated and you can't shop here at all, even with cash.

Excessive returns cost them money, which in turns costs all other QVC shoppers money by way of price increases.

I'm not saying your returns weren't justified, just explaining QVC's position as it was explained to me many years ago when I received 'the letter'.

Re: Nasty letter

Mary Bailey — Tue, 09 Feb 2021 03:03:49 GMT

my perspective

sometimes it's just better to donate an item than return

I don't want to be banned from ordering. So unless it's a huge item I just donate it.

when it's good. it's good

when it mediocre I donate

when it's expensive and awful it's a refund

I agree so

per @homedecor1 adding:

The costs for s/h & return gfees outweigh the cost of the item🤬

($11+ total to try on something or doesn't meet my standards adds up -- not to say if on ez maybe I owe them🙄😡)

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 02:23:21 GMT

Would u keep a item that smelled like purfume?nope not me.and by the way new mexico,Mexico, many items have u returned?and yes,i always read reviews on items and look at size chart

Re: Nasty letter

Steffdoggy10 — Tue, 09 Feb 2021 02:25:10 GMT

How can it be abusing the system when the QVC hosts repeatedly Tell us on air that if something doesn’t fit or we don’t like it, to send it back within 30 days. So then it becomes untruthful if a person is penalized for doing so.

Re: Nasty letter

Love my grandkids — Tue, 09 Feb 2021 15:47:49 GMT

@Luvsmyfam No one is bashing you. You're ticked off because you got NO sympathy.

You need to shop elsewhere. If you returned 35% of your purchases to HSN I'm betting you'd get a letter from them too.

And being nasty to a CS person shows exactly what type of person you are. Please do go elsewhere to shop. Thought you were clever -- wrong.

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 02:26:22 GMT

Thank u Katie b.it seems i am getting beat up in here.yikes!

Re: Nasty letter

Luvsmyfam — Tue, 09 Feb 2021 02:29:21 GMT

Thank u wonderwoman.i whole heartily agree.they say that constant.especially during the holidays.this was when I made the most purchases