topic Re: I Have A Beef With Apple in Community Chat

I Have A Beef With Apple

Jordan2 — Thu, 21 Jan 2021 15:04:45 GMT

So I bought an iPad Air back in November of 2019 and got a free year of Appletv+, it has since expired. I bought a MacBook Air, November 2020 and did not get the offer for the free year. So I just called Apple customer service and was informed that it's one offer per family. So I guess it doesn't matter how many Apple products you buy, your not going to get the free offer, I am not happy.

Re: I Have A Beef With Apple

qvcfreak — Thu, 21 Jan 2021 15:14:45 GMT

I'm wondering if there's a loop hole. I know with Directv even their own people at Sam's would tell customers to remove it and have it reconnected under someone else who lives in the household.

They should've told you up front though.

Re: I Have A Beef With Apple

mom2four0418 — Thu, 21 Jan 2021 15:35:13 GMT

@qvcfreak wrote:
I'm wondering if there's a loop hole. I know with Directv even their own people at Sam's would tell customers to remove it and have it reconnected under someone else who lives in the household.

They should've told you up front though.

The terms are listed under the offer information.

Re: I Have A Beef With Apple

Meowingkitty — Thu, 21 Jan 2021 15:50:50 GMT

My free Apple TV expires next month. I too have bought 2 new iPhone 12's since and it didn't extend me either but I really don't care because I'm not in love with Apple TV anyway. My free Disney Plus expires at about the same time and I'm toying with keeping it for another year or saying goodbye to it too. I kinda like that one because I've gotten to see movies I never saw as a kid.

Re: I Have A Beef With Apple

Jordan2 — Thu, 21 Jan 2021 16:12:55 GMT

I don't know, for how expensive Apple products are, you'd think they could give you Appletv+ for free, it only costs them like $60 for the year.

Re: I Have A Beef With Apple

Mz iMac — Thu, 21 Jan 2021 17:14:44 GMT

@Jordan2 wrote:
So I bought an iPad Air back in November of 2019 and got a free year of Appletv+, it has since expired. I bought a MacBook Air, November 2020 and did not get the offer for the free year. So I just called Apple customer service and was informed that it's one offer per family. So I guess it doesn't matter how many Apple products you buy, your not going to get the free offer, I am not happy.

@Jordan2

Call Apple CS again. This time ask FIRMLY & POLITELY to be put through to CUSTOMER RELATIONS. See what they can do for you. This department does flip flops to keep Apple Customers happy.

Re: I Have A Beef With Apple

Jordan2 — Thu, 21 Jan 2021 20:20:34 GMT

@Mz iMac I read the fine print online, it does say one offer per family. But it is a new year and I did buy an Apple product, they give you three months to activate the deal. I'm going to call again, I've got nothing to lose.

Re: I Have A Beef With Apple

Mz iMac — Thu, 21 Jan 2021 20:24:04 GMT

@Jordan2Deal w/CR as I previously suggested.

Re: I Have A Beef With Apple

Sooner — Thu, 21 Jan 2021 20:35:34 GMT

@Jordan2 wrote:
So I bought an iPad Air back in November of 2019 and got a free year of Appletv+, it has since expired. I bought a MacBook Air, November 2020 and did not get the offer for the free year. So I just called Apple customer service and was informed that it's one offer per family. So I guess it doesn't matter how many Apple products you buy, your not going to get the free offer, I am not happy.

@Jordan2 Did you check the policy before you bought the item? Did you ask, or look to see what the policy was?

If you had known or read the policy would you have bought the item or questioned what the company states?

Re: I Have A Beef With Apple

Jordan2 — Thu, 21 Jan 2021 20:42:19 GMT

@Sooner I would have bought it anyway. It really isn't something they promote, if you didn't know about it I think you could overlook it.

Re: I Have A Beef With Apple

Jordan2 — Thu, 21 Jan 2021 23:07:41 GMT

I called Apple customer service again. You only get one offer per account. So I said if I live to be 100 and buy 100 more Apple products, I will never again be eligible for this offer, that is correct!

Re: I Have A Beef With Apple

agb80 — Thu, 21 Jan 2021 23:12:05 GMT

@Jordan2 wrote:
I called Apple customer service again. You only get one offer per account. So I said if I live to be 100 and buy 100 more Apple products, I will never again be eligible for this offer, that is correct!

What country was their call center....

Re: I Have A Beef With Apple

Bridgegal — Fri, 22 Jan 2021 00:38:49 GMT

I bought a new iPad June 2020 and also got 12 months of apple+ .

I bought an iPhone 12 in November and got some offer of 3 months of something I didn't want.

So, apparently you may get other offers with newer purchases but never the same one again???

Re: I Have A Beef With Apple

Jordan2 — Fri, 22 Jan 2021 00:41:24 GMT

@Bridgegal wrote:
I bought a new iPad June 2020 and also got 12 months of apple+ .
I bought an iPhone 12 in November and got some offer of 3 months of something I didn't want.

So, apparently you may get other offers with newer purchases but never the same one again???

@Bridgegal was it for something like arcade games? I think I got that but I'm not interested.

Re: I Have A Beef With Apple

patbz — Fri, 22 Jan 2021 00:50:14 GMT

Not an Apple customer but do You use Apple care for? Maybe you could go with another warranty if its a broken screen or charging input. For what you pay for Apple products they should be pretty carefree.

Re: I Have A Beef With Apple

Nuttmeg — Fri, 22 Jan 2021 04:48:13 GMT

@Meowingkitty wrote:
My free Apple TV expires next month. I too have bought 2 new iPhone 12's since and it didn't extend me either but I really don't care because I'm not in love with Apple TV anyway. My free Disney Plus expires at about the same time and I'm toying with keeping it for another year or saying goodbye to it too. I kinda like that one because I've gotten to see movies I never saw as a kid.

@Meowingkitty

I got a 12 month promotion when I bought a smart phone in early 2020 from Verizon. Disney plus is now included with this plan.

You may want to contact the company and ask about offers and prices.

Re: I Have A Beef With Apple

hippiechick7897 — Fri, 22 Jan 2021 05:05:20 GMT

I would fully expect it to be a one time offer. How many coupons/promos are unlimited usage?

And @agb80 what a rude question. Policy is policy no matter the location that is conveying it.

Re: I Have A Beef With Apple

agb80 — Fri, 22 Jan 2021 12:53:34 GMT

@hippiechick7897 wrote:
I would fully expect it to be a one time offer. How many coupons/promos are unlimited usage?

And @agb80 what a rude question. Policy is policy no matter the location that is conveying it.

@hippiechick7897 that was not my point whatsoever at all! But, I will refrain from trying to explain it to you. SMH

Re: I Have A Beef With Apple

Buffalogal47 — Fri, 22 Jan 2021 13:06:29 GMT

@agb80 To answer your question: California.

@Jordan2 What part of "one offer per family" or "one offer per account" don't you understand?

Re: I Have A Beef With Apple

Jordan2 — Fri, 22 Jan 2021 16:45:28 GMT

@Buffalogal47 wrote:
@agb80 To answer your question: California.

@Jordan2 What part of "one offer per family" or "one offer per account" don't you understand?

@Buffalogal47 I DO understand, I wasn't aware of the policy until I read the fine print. I just think spending $1600 on my Macbook Air, and going forward buying Apple products in the future they won't ever offer you this deal again. I am moving on from this.