topic Re: I Need To Vent in Community Chat

I Need To Vent

Jordan2 — Mon, 11 Jan 2021 16:31:14 GMT

So, a week ago today I went to Target to buy a computer mouse. There was one on sale for $11.99, I saw one I liked better, a Logitech mouse for $20.99 and bought it. I take it out of the packaging, it works great and kept it, getting rid of the packaging. So I see the mouse is on sale this week for $8.00 less and went this morning with my receipt to get an adjust. The woman at customer service says because it's a new week she can't go into the computer to do it. I would have to return it and repurchase it ( with the packaging I no longer have). I spoke to the manager and got the same story. I was going to shop there but was so angry I said to them I'm going to Walmart to get what I need, they didn't care. I had my receipt, they can see that I bought the mouse, it's not good customer service to make a customer unhappy. I do keep packaging for more expensive items, but why would anyone hold on to packaging for a nothing item?

Re: I Need To Vent

Peaches McPhee — Mon, 11 Jan 2021 16:33:23 GMT

Agree!! This would tick me off big time.

Re: I Need To Vent

FlyersGirl — Mon, 11 Jan 2021 16:41:48 GMT

@Jordan2

That would irritate me too.

What I would have done, was purchased another one of the Logitechs at the sale price, then returned it with the receipt for the one purched last week. I know that there "could" be a difference in the receipt coding. (the item sku number should be identical, but there could be a difference on the receipts), so I would compare the old vs new and be prepared if it is questioned.

Re: I Need To Vent

kittyloo — Mon, 11 Jan 2021 16:46:54 GMT

That makes zero sense. What if you had bought it on a Sunday? does that mean on Monday they can't do a price adjustment? Bogus excuse.

Re: I Need To Vent

JanetsGirl — Mon, 11 Jan 2021 16:54:12 GMT

Hmmm. That has not been my experience with Target's Price Match Guarantee. I suggest you call Target's Guest Services and ask about this. The number is on Target's website. Good luck!

Re: I Need To Vent

LizzieInSRQ — Mon, 11 Jan 2021 16:55:59 GMT

Im not a returner so I dont know. How long are stores expected to honor sale prices?

Re: I Need To Vent

Jordan2 — Mon, 11 Jan 2021 16:57:01 GMT

@kittyloo wrote:
That makes zero sense. What if you had bought it on a Sunday? does that mean on Monday they can't do a price adjustment? Bogus excuse.

@kittyloo the new sale starts on Sunday, if you purchased the mouse on Saturday you would have the same problem I did.

Re: I Need To Vent

hippiechick7897 — Tue, 12 Jan 2021 01:08:52 GMT

Their own website says 14 days.

If you find a current lower price within 14 days after purchase, just bring in the proof and we will adjust your payment to the lower price, upon request. Target store price matches and adjustments are completed at the store on any lane. For Target.com purchases, call Target.com Guest Services

Re: I Need To Vent

Kalli — Mon, 11 Jan 2021 17:05:08 GMT

@Jordan2 this would disappoint me, too. Maybe post an online review for that store on yelp? And anywhere else online that offers a review forum. Voicing your concerns in places online where others look for review info has a better chance of causing a negative effect on Target and especially on that particular store.

I know that sometimes, when things like this are posted online, there's more negative feedback and some stores will then try to work with the customer to make things right.

Re: I Need To Vent

jackthebear — Mon, 11 Jan 2021 17:06:51 GMT

@LizzieInSRQ wrote:
Im not a returner so I dont know. How long are stores expected to honor sale prices?

usually 10 to 14 days, used to be 30

Re: I Need To Vent

jackthebear — Mon, 11 Jan 2021 17:08:25 GMT

@Jordan2 wrote:
So, a week ago today I went to Target to buy a computer mouse. There was one on sale for $11.99, I saw one I liked better, a Logitech mouse for $20.99 and bought it. I take it out of the packaging, it works great and kept it, getting rid of the packaging. So I see the mouse is on sale this week for $8.00 less and went this morning with my receipt to get an adjust. The woman at customer service says because it's a new week she can't go into the computer to do it. I would have to return it and repurchase it ( with the packaging I no longer have). I spoke to the manager and got the same story. I was going to shop there but was so angry I said to them I'm going to Walmart to get what I need, they didn't care. I had my receipt, they can see that I bought the mouse, it's not good customer service to make a customer unhappy. I do keep packaging for more expensive items, but why would anyone hold on to packaging for a nothing item?

totally get why you are ticked off, because I do stuff like that return, or rebuy

but I realized you can't chase every discount. file under life lesson

Re: I Need To Vent

wilma — Mon, 11 Jan 2021 17:09:38 GMT

@Jordan2

Sorry that happened to you. Vent heard & understood. Their excuse sounds ridiculous to me. I’d be upset too.

I haven’t shopped at Target since Dec. 2019. I had a dispute with their credit card company. They refused to acknowledge & accept their mistake. I thought then that if I shopped there again I’d use my MasterCard instead, but I haven’t been back. I’ve found what I needed & wanted elsewhere.

Re: I Need To Vent

Foxxee — Mon, 11 Jan 2021 17:14:28 GMT

I'm adding that to my list of reasons why I don't shop at Target.

Re: I Need To Vent

walker — Mon, 11 Jan 2021 17:17:25 GMT

Totally understand...you are right....Target (that store) is wrong! I would take my business elsewhere too. However, I would go one more step, as others have suggested, and go online, or make phone call, to press a little further. Very poor customer relations if they don't give an adjustment. Good luck!

Re: I Need To Vent

SeaMaiden — Mon, 11 Jan 2021 17:17:49 GMT

@Jordan2 The manager should have taken your return and explained to you the process for any future returns, I was a manager and manytimes would give returns to customers to keep them happy and just explain the process for any future purchases. The most important thing is to keep the customer happy and not lose a customer over a few dollars, That manager needs to be retrained in customer service.

Re: I Need To Vent

Carmie — Mon, 11 Jan 2021 17:18:43 GMT

What is your state law on this? Target has to follow .the law the same as all other retailers. If they are violating the law point that out and good luck.

I had a bad experience with them and have not been able to get my money back for merchandise I never received.

When my knees were bad and I was unable to walk for more a few feet, I decided to order a few items on line at Target for car side pick up. The web page said I should call when I got there and someone would bring my items to my car.

What actually happened was different. All of my items, except two were unavailable. I was sent an e-mail stating that and was advised two of my items could be picked up inside of the store at the pick up desk. My store did not have car side pick up,available yet. I was unable to go into the store, so I cancelled the order.

They would not refund my money to my card and instead attempted to send me a store credit via an email entitled " Please accept our apologizes with this e-mail gift card." I got a blank e-mail with nothing attached.. It has been well over a year and a half a and I have still not gotten a refund. I stopped fighting with them. It was under $9 that they owe me. I just don't shop there anymore. They lost a customer.

Re: I Need To Vent

Jordan2 — Mon, 11 Jan 2021 17:24:12 GMT

@JanetsGirl wrote:
Hmmm. That has not been my experience with Target's Price Match Guarantee. I suggest you call Target's Guest Services and ask about this. The number is on Target's website. Good luck!
@JanetsGirl thank you for suggesting I call Target. I called their customer service number and spoke to this nice man. I explained what happened, he was able to bring up my sales receipt and see I was being honest with him. He did not understand why they couldn't give me a refund. I will be getting a gift card for $9.00, I think he also was filing a report which means someone in the store may be in trouble ( which I usually never like to happen, but I was angry).

Re: I Need To Vent

ValuSkr — Mon, 11 Jan 2021 17:25:57 GMT

It does seem a bit customer-unfriendly. I had a similar experience, also with a mouse. There was only one mouse left of the type I wanted, but I'd forgotten to bring my Target gift card. I asked if I could buy it today, charging to my credit card, and come back tomorrow, return it against my credit card, and purchase it against my gift card. The fellow said I could do that, but the mouse would have to be in its packaging - which was unacceptable since I wanted t use it right away.

I was a little miffed but it's their store, their rules.

Re: I Need To Vent

Mersha — Mon, 11 Jan 2021 17:30:03 GMT

With your receipt, they should have definitely done a bit of good customer service and honor your credit.

They could have used the bar code from a new one if that was the issue. I can't believe the manager would not do that for you.

Next time, tell them that you will contact "corporate" to resolve the issue....always seems to work for me.

Re: I Need To Vent

FastDogWalker2 — Mon, 11 Jan 2021 17:29:41 GMT

Wow - I hear you! I had a similar experience at Target and was annoyed. They have a very difficult return policy. I agree - NOT good customer service.