topic Re: UPDATE: HAMMACHER SCHLEMMER in Community Chat

UPDATE: HAMMACHER SCHLEMMER

furbabylover — Wed, 06 Jan 2021 17:21:51 GMT

Yesterday I posted about my bad experience with Hammmacher Schlemmer with regard to returning three defective items (defective out of the box). They did not refund any of my shipping charges (all standard) using their own shipping labels, which added up to $90.00. I just got off the phone with them and after 20 minutes of trying to get them to identify my orders (I had to provide all order info to them because they could not find them), they finally agreed to refund me $17.95 because they could not locate any other pertinent info. And on top of that, they said the refund would be a check to be mailed within ten days, even though I paid by credit card. Here's the clincher- Hammacher claims to have a research center that tests and finds the best products on the market. That is their claim to fame. And yet three out of three products I received were defective out of the box. Do you want to go through this?

Re: UPDATE: HAMMACHER SCHLEMMER

Mimi 1883 — Wed, 06 Jan 2021 17:26:34 GMT

@furbabylover That's definitely no way to win customers. Thanks for all the info - I'll be sure to pass them by.

Re: UPDATE: HAMMACHER SCHLEMMER

PickyPicky3 — Wed, 06 Jan 2021 17:38:04 GMT

If it's not too late, I wouldn't accept the $17.95 offer and instead post a complaint at BBB.

Today, many companies do little or nothing if you're communicating privately with them. Go on social media and you'll get a better response. Makes me sick, but that's the reality.

Re: UPDATE: HAMMACHER SCHLEMMER

Snoopp — Wed, 06 Jan 2021 17:49:13 GMT

I buy from HS and they will make you pay for the return postage. The good news is if your item stops working at any point, you can return it and get a replacement. You just need to pay the shipping. I admit, I dislike paying that return shipping also.

I would take the check since it might be the best you can do.

Re: UPDATE: HAMMACHER SCHLEMMER

Kachina624 — Wed, 06 Jan 2021 17:53:22 GMT

@PickyPicky3. A complaint to the BBB is a waste of time. They are not a regulatory agency and have no power. They exist to serve the business commuity.

@furbabylover. Check to see if they are on Facebook. A public posting there may get a refund. It has worked with other companies.

Re: UPDATE: HAMMACHER SCHLEMMER

PickyPicky3 — Wed, 06 Jan 2021 18:06:05 GMT

@Kachina624 Neither is Facebook a regulatory agency. They are both interactive bulletin boards. I prefer BBB in a case like this; Facebook is also good.

The OP is losing a lot of money. She should post on both BBB and Facebook and see what happens.

Re: UPDATE: HAMMACHER SCHLEMMER

Kachina624 — Wed, 06 Jan 2021 18:13:56 GMT

@PickyPicky3. A lot more people read Facebook but it is probably a good idea to post on both.

Re: UPDATE: HAMMACHER SCHLEMMER

Spurt — Wed, 06 Jan 2021 22:47:00 GMT

@PickyPicky3 wrote:
@Kachina624 Neither is Facebook a regulatory agency. They are both interactive bulletin boards. I prefer BBB in a case like this; Facebook is also good.

The OP is losing a lot of money. She should post on both BBB and Facebook and see what happens.

@PickyPicky3

On a couple of situations I had I tried calling, email, and social media without results but when I took my complaints through the BBB the situations were quickly and easily resolved ..... Many companies even advertise that they are an A+ rated company with the BBB, so I think the BBB does have an impact

Re: UPDATE: HAMMACHER SCHLEMMER

skatting44 — Wed, 06 Jan 2021 18:27:00 GMT

@Spurt wrote:
@PickyPicky3 wrote:
@Kachina624 Neither is Facebook a regulatory agency. They are both interactive bulletin boards. I prefer BBB in a case like this; Facebook is also good.

The OP is losing a lot of money. She should post on both BBB and Facebook and see what happens.

@PickyPicky3

When I tried corresponding by phone, email, and social media without results my complaint through the BBB was quickly and easily resolved the problem on a couple of situations I had..... Many companies even advertise that they are an A+ rated company with the BBB, so I think the BBB does have an impact

BBB is worthless ...

Re: UPDATE: HAMMACHER SCHLEMMER

sunshine45 — Wed, 06 Jan 2021 18:47:29 GMT

@PickyPicky3 wrote:
If it's not too late, I wouldn't accept the $17.95 offer and instead post a complaint at BBB.

Today, many companies do little or nothing if you're communicating privately with them. Go on social media and you'll get a better response. Makes me sick, but that's the reality.

@PickyPicky3

posting a complaint to BBB does absolutely nothing. they are not even required to respond to the complaint.

Re: UPDATE: HAMMACHER SCHLEMMER

chickenbutt — Wed, 06 Jan 2021 19:17:58 GMT

I do agree about not accepting this lame excuse for a refund. I think I would, then, go to my credit card company.

I'd be afraid that if you accept it, then you're finished and they can say that you agreed that was enough and that's the end of it.

Re: UPDATE: HAMMACHER SCHLEMMER

Caffeina — Wed, 06 Jan 2021 22:45:19 GMT

Their guarantee appears to be more of a gotcha. It wouldn't surprise me if they send returned defective merchandise to fill new orders, and the same merchandise keeps getting returned and resold. They might make their money just keeping the shipping costs and adding service fees. They have a poor online reputation.

Re: UPDATE: HAMMACHER SCHLEMMER

Spurt — Wed, 06 Jan 2021 22:50:50 GMT

@skatting44 wrote:
@Spurt wrote:
@PickyPicky3 wrote:
@Kachina624 Neither is Facebook a regulatory agency. They are both interactive bulletin boards. I prefer BBB in a case like this; Facebook is also good.

The OP is losing a lot of money. She should post on both BBB and Facebook and see what happens.

@PickyPicky3

When I tried corresponding by phone, email, and social media without results my complaint through the BBB was quickly and easily resolved the problem on a couple of situations I had..... Many companies even advertise that they are an A+ rated company with the BBB, so I think the BBB does have an impact

BBB is worthless ...

@skatting44 @sunshine45

The BBB resolved my complaints..Complaints on Facebook and Twitter can result in tons of negative comments but no results....

Re: UPDATE: HAMMACHER SCHLEMMER

patbz — Wed, 06 Jan 2021 22:48:45 GMT

Tell HS that if they don't waive return charges you'll contact your local tv consumer advocate. If you don't get satisfaction contact your advocate asap!

Re: UPDATE: HAMMACHER SCHLEMMER

furbabylover — Thu, 07 Jan 2021 00:50:14 GMT

@Kachina624 Thanks for that tip. I just posted about this on the Hammacher Facebook page and within minutes I got a private message from them asking me to provide order info. Great idea of yours!!!

Re: UPDATE: HAMMACHER SCHLEMMER

Kalli — Thu, 07 Jan 2021 01:01:10 GMT

@furbabylover Glad it seems you'll get someone from HS who will at least listen to you about this issue!

BTW..I haven't heard this store mentioned since my grandmother passed decades ago. She loved to shop. When I saw it in your title I immediately thought of her telling us about that store, Hah muh kuh Schlem muh. Anyway, both my parents were raised in Brooklyn. They still pronounced "father" as "faa tha" , and "mother" as "muh tha". Sure miss all of them. Nice memory.

Re: UPDATE: HAMMACHER SCHLEMMER

Kachina624 — Thu, 07 Jan 2021 01:42:25 GMT

@furbabylover wrote:
@Kachina624 Thanks for that tip. I just posted about this on the Hammacher Facebook page and within minutes I got a private message from them asking me to provide order info. Great idea of yours!!!

@furbabylover. I'm sure you'll let us know what happens.

Re: UPDATE: HAMMACHER SCHLEMMER

furbabylover — Thu, 07 Jan 2021 01:59:06 GMT

@Caffeina Thank you for showing all those customer reviews. I had no idea. When you look at the reviews on their website they are all glowing. Its really a shame that a company that old is that bad.

Re: UPDATE: HAMMACHER SCHLEMMER

depglass — Thu, 07 Jan 2021 03:25:25 GMT

Do just what you are doing, neg them on any social platform you can find. Local business, hit them with Google or Yelp. Internet, this board should do some good. I seemed to have bought something from them back in the catalog glory days, but after reading your post I will avoid them. The one I do feel bad about is Vermont Country Store. They don't seem to do well for this forum's customers. Yet I like their nightgowns.

Re: UPDATE: HAMMACHER SCHLEMMER

shoekitty — Sat, 09 Jan 2021 06:54:22 GMT

I dont know if you have a consumer board or action advocate in your area. I am in California, near SiliconValley. We have 7 on your side. They get things done. I emailed them with a problem I was having with a new Jenn-air range. It was solved in 2 days. I had the head of thedept calling me-from Jenn Air in Michigan.also, you can contact te consumer dept in your state, and the state HS does business. Every stae has a Consumer protection dept.

sometimes it takes a little time, but it is worth it when you are mad and feel ripped off. As you were! Principal is a great motivator. Companies usually want to please customers and do go out of their way to please us....even if we are wrong. But there are those who dont, or have ill informed, lousy employees that need to be educated i pronably would not let it go. Write bad reviews, post on social networks. Try talkingto different employees, demand t speak to supervisors