topic Re: Phone order not showing in Community Chat

Phone order not showing

FatCatinCT — Thu, 31 Dec 2020 19:42:27 GMT

Hi everyone,

It's been many moons since I ordered via phone and I wanted to check on the status.

No email was ever received that my order was placed, nothing new showing up on my account orders but the easy pay was posted on my charge card so I at least know that in my insomniac state I did in fact complete the order.

Has this happened to anyone? How do I find out the order number so I can track it? It was placed late Tuesday evening, the Dr. Denese TSV.

Thank you and Happy New Year!!

Re: Phone order not showing

Mz iMac — Thu, 31 Dec 2020 19:46:20 GMT

@FatCatinCT Call CS & tell them what you stated here.

I always order by phone & receive an email acknowledgement about an hour later.

Re: Phone order not showing

FatCatinCT — Thu, 31 Dec 2020 19:51:09 GMT

On hold now Mz, I have a bad feeling about this. I used my last four digits of my phone number, the automated system says it shipped yesterday. I did not get one email. Hopefully it is not going some place else....

Re: Phone order not showing

Kachina624 — Thu, 31 Dec 2020 19:51:38 GMT

@FatCatinCT. You would not have been charged for the order unless it actually shipped. There may have been a pre-authorization which drops off after a few days. Did you check Order Status for shipment date and/or order number and tracking?

Re: Phone order not showing

FatCatinCT — Thu, 31 Dec 2020 20:01:49 GMT

Thank you ladies, mystery solved!

About 10 years ago QVC had a data breach and my account was hacked so the Q deleted my account for security purposes.

This being my first phone order, and I also moved in the interim and have a new phone number, when I phoned to place the order the Q opened a new account. No email because there was not one on file.

Re: Phone order not showing

Mz iMac — Thu, 31 Dec 2020 21:04:18 GMT

@FatCatinCT Thank you for providing us w/an update.