topic Re: Still two USPS packages missing in Community Chat

Still two USPS packages missing

songbird — Wed, 30 Dec 2020 17:37:21 GMT

They are both from JTV. Unfortunately one is 14K gold. The first one a silver bracelet got lost somewhere past Knoxville, TN. That was back on 12/10/20. I don't think it ever got to any distribution center. The other was due the 24th. Never got past a distribution center in my state. JTV sent me a claim for me to sign and return. I'm supposed to notify them by Jan 8th, if the other one does not show up. Most probably I will have to get a claim for the other one. This is for insurance to pay back JTV. They will resend (if it's still available) Odd coincidence they were both from JTV, a network I rarely buy from. Out of 4 packages (all sent around the Dec 10th mark) when missing, 2 were found and delivered.

Re: Still two USPS packages missing

LogoFan — Wed, 30 Dec 2020 17:53:18 GMT

I have had 3 bad experiences with USPS and 1 with fedex this month. USPS issues resolved, but fedex item never showed up. Ironically, the holiday season never caused these issues for me in the past. All carriers do blame it on the pandemic this year.

I sympathize with you because this is just so frustrating.

Let us hope for a better year in 2021.

Re: Still two USPS packages missing

Pandalady — Wed, 30 Dec 2020 17:55:34 GMT

I just contacted JTV about a missing package today. I am supposed to contact back by Jan 3 if I don't receive it. Funny part is that it arrived in my state on December 24th. Tracking says "arriving late" but no other information is given.

Re: Still two USPS packages missing

songbird — Wed, 30 Dec 2020 18:00:17 GMT

@Pandalady wrote:
I just contacted JTV about a missing package today. I am supposed to contact back by Jan 3 if I don't receive it. Funny part is that it arrived in my state on December 24th. Tracking says "arriving late" but no other information is given.

They will sent you a claim form for your signature. Then you mail it back. Kind of tedious. Given how many people buy form JTV, It's like half their inventory is floating around somewhere all over the country, never delivered. With claim forms floating after them.

Re: Still two USPS packages missing

Lucky Charm — Wed, 30 Dec 2020 18:03:35 GMT

I already got a refund from an Amazon order I never rec'd and I'm able to cancel/claim another item, if not rec'd by tomorrow. Puts over $200 back in my pocket and these were actually purchases I wasn't wild about anyways. So it worked in my favor. They were both presents for Christmas.

Re: Still two USPS packages missing

Pandalady — Wed, 30 Dec 2020 18:27:44 GMT

@songbird Thanks. Here's hoping for the best.

Re: Still two USPS packages missing

JaneMarple — Wed, 30 Dec 2020 18:36:06 GMT

I mailed a Christmas to a friend of mine on the 11th of this month, it has not arrived and no status available since the 18th.

Re: Still two USPS packages missing

songbird — Wed, 30 Dec 2020 18:36:13 GMT

@Lucky Charm wrote:
I already got a refund from an Amazon order I never rec'd and I'm able to cancel/claim another item, if not rec'd by tomorrow. Puts over $200 back in my pocket and these were actually purchases I wasn't wild about anyways. So it worked in my favor. They were both presents for Christmas.

That's the great thing about Amazon. Very easy to recover your money if anything goes wrong. Customer Service there the best there is (compared to other places).

Re: Still two USPS packages missing

cw88 — Wed, 30 Dec 2020 18:42:31 GMT

Does the packaging say JTV? Kind of a give away that there's jewelry inside.

Re: Still two USPS packages missing

sarahpanda — Wed, 30 Dec 2020 18:47:01 GMT

My experience recently with the USPS !! I mailed off my credit card monthly check on Dec. 4, 2020. Three weeks later, I'm getting email from several businesses that I deal with that there is a problem with my card and they can't (automatically) charge my account for the usual things like internet, cablet tv. etc. So I contacted my credit card company and they said they never received my payment for the month of December so they cancelled my card !!! Sure enough, when I checked my online banking, the check didn't clear the bank because they never got it. So I had to spend 4 hours on the phone, fixing that situation and it's all because my check was lost in the USPS mail ! No telling where my check is now ! I guess it's best to pay my bills online instead of writing checks these days...who knows !?!?!

Re: Still two USPS packages missing

AlAnn — Wed, 30 Dec 2020 19:08:56 GMT

I"ve been waiting for a sweater from QVC. It stopped moving on December 4th. Tracking today says out for delivery.

Re: Still two USPS packages missing

colliemom4 — Wed, 30 Dec 2020 19:16:58 GMT

We've had multiple issues. I just received some Christmas cards back saying they were sent to the wrong address which they were not, still waiting on orders for over a month, sent the wrong and broken products from multiple companies, the list goes on and on.

Re: Still two USPS packages missing

mardy — Wed, 30 Dec 2020 19:34:12 GMT

I also have a item from QVC mailed Dec 7. Tracked it going from PA to NJ back to PA. Now in NY not far from me. But last update was Dec 22 saying in transit, arriving late....really? Still waiting but slowly giving up hope.

Re: Still two USPS packages missing

Kachina624 — Wed, 30 Dec 2020 19:47:58 GMT

@songbird. Isnt it strange that the dozens of other merchants with whom we do business don't require any claim forms? They're probably hoping you won't bother. Tracking will tell them and the transit company that the item wasn't delivered. Why do they need a form from you?

ShopHQ used to pull a similar trick, maybe they still do. You had to have a form notarized. Thats a real inconvenience. Just a ploy to discourage the customer.

I'd find other places to shop.

Re: Still two USPS packages missing

CJC — Wed, 30 Dec 2020 21:00:51 GMT

USPS delivery is a hot mess. I mailed certified envelopes containing photos on Dec 14. They were to be delivered 3 days later on Dec 17. Envelopes sent to Cleveland OH have not yet arrived, and I’m totally frustrated. Tracking says they’re sitting in the Cleveland distribution center and will arrive late.... yeah, like probably Christmas 2021. This is shameful. Large trailer trucks full of mail are parked all over the city because there is no more room at the distribution center. All the bays are overflowing with undelivered mail and packages, including bills and medications. Completely unacceptable.

Re: Still two USPS packages missing

LogoFan — Wed, 30 Dec 2020 23:32:06 GMT

Just had another thought about lost items. I use paypal wherever I can (except QVC). Being able to open a dispute if something crazy happens and my on-line orders not received.

They act as a go between, and they can communicate with sellers that no longer offer phone customer service since pandemic started to get a resolution.

Something to think about anyhow.

Re: Still two USPS packages missing

songbird — Wed, 30 Dec 2020 23:37:09 GMT

@Kachina624 wrote:
@songbird. Isnt it strange that the dozens of other merchants with whom we do business don't require any claim forms? They're probably hoping you won't bother. Tracking will tell them and the transit company that the item wasn't delivered. Why do they need a form from you?

ShopHQ used to pull a similar trick, maybe they still do. You had to have a form notarized. Thats a real inconvenience. Just a ploy to discourage the customer.

I'd find other places to shop.

I have never had a package lost before. This is what JTV told me. They emailed me yesterday to say they mailed out the claim to me. I have to sign it. ShopHQ does the same thing. They send me a claim, I sign it and return it. Fortunately, my package showed up before they did. I was uncomfortable the way they went about it. I'm seriously not going to buy from them anymore. JTV was more cordial towards me. I had purchased from them before without any other thought. I doubt I will again after this. In fact, I will not buy anything from anyone unless they send it to me via UPS. I'm willing to add the extra money. At least with UPS, they do something about tracking. USPS does not even though they have a tracking number. It's a messed up system, and nobody cares anymore. Not so with UPS. They have a business for profit to run. The post office is revenue neutral. It means they can break even, but they can't make a profit.

The form is a claim form. They have insurance. They are sending it to collect money lost when USPS lost their packages. Amazon doesn't do this and a few other places don't. I have never ever not received something from QVC, so I don't know what they do.

Either way, my hands are tied. I don't have the merchandise that I paid for. I can not do anything else but wait. I will not receive any help from the post office. v And yes, I will never buy from JTV or ShopHQ again.

Re: Still two USPS packages missing

lovesrecess — Thu, 31 Dec 2020 04:10:13 GMT

Have had major problems with E-gift cards I tried to send to relatives who I am unable to see this year. One store where I purchased them two days before Christmas so they would be emailed immediately has incompetent customer service reps who work from a call center in the Philippines. The E-cards have not shown up and they won’t refund my money from my debit card unless I drive to the store and show them my card! U have printed out all the order #s, etc. Nightmare.
Ordered a small set of journals for SIL on Dec 1. USPS Tracking said the pkg would be late...then it was lost...then it was out for delivery on Dec 18. Still no pkg. when I ordered it said UPS would deliver it....they delivered it to USPS....the black hole.

Re: Still two USPS packages missing

haddon9 — Thu, 31 Dec 2020 04:24:57 GMT

I still have 5 packages in USPS limbo. One is something that I purchased for myself...the other 4 are packages that have not been delivered to my customers (I have an Etsy shop).

I actually went to the post office today to speak with someone in person. I brought my tracking numbers with the oldest having been shipped on 12/8 and no update since 12/12. All have gone through the Philadelphia USPS distribution center.

I was told that there is no room for more packages there and that they shipped some packages to another center just to make room...sounds crazy but in the meanwhile I just don't know what to tell my customers other than to please be patient and understanding.

I'm hoping that my shipping issues will be resolved by the end of next week.

Re: Still two USPS packages missing

haddon9 — Thu, 31 Dec 2020 04:27:19 GMT

@sarahpanda wrote:
My experience recently with the USPS !! I mailed off my credit card monthly check on Dec. 4, 2020. Three weeks later, I'm getting email from several businesses that I deal with that there is a problem with my card and they can't (automatically) charge my account for the usual things like internet, cablet tv. etc. So I contacted my credit card company and they said they never received my payment for the month of December so they cancelled my card !!! Sure enough, when I checked my online banking, the check didn't clear the bank because they never got it. So I had to spend 4 hours on the phone, fixing that situation and it's all because my check was lost in the USPS mail ! No telling where my check is now ! I guess it's best to pay my bills online instead of writing checks these days...who knows !?!?!

@sarahpanda I have wondered about issues like this. My 94 year old mother does not believe in paying bills online and always uses snail mail. Keeping my fingers crossed that all of her bills have been delivered and paid for.