topic Re: Has QVC changed their policy in regards to a TSV? in Community Chat

Has QVC changed their policy in regards to a TSV?

icezeus — Wed, 23 Dec 2020 17:39:06 GMT

I purchased the exact same Vionic TSV that is being offered today on 8/8/20 for $109.96. The TSV is being offered today for $77.00. I signed into the live chat mode to request a price adjustment and was told that these are only offered within the first 30 days of a purchase.

I was under the assumption that the TSV price was supposed to be the lowest price offered for a six month period.

Yes, I am really annoyed right now!

Re: Has QVC changed their policy in regards to a TSV?

Kachina624 — Wed, 23 Dec 2020 17:47:02 GMT

@icezeus. I'm not sure the mods will see your question but it's a valid one. Contact them at qvcsocialteam@qvc.com and ask again. Let us know.

Re: Has QVC changed their policy in regards to a TSV?

redwingsgal — Wed, 23 Dec 2020 17:50:39 GMT

I agree with the six month offer. I would contact CS

Hope they give you a refund for the difference!

Re: Has QVC changed their policy in regards to a TSV?

Travone — Wed, 23 Dec 2020 17:55:52 GMT

I thought it was the One Time Only Values that had the six month stipulation.

Re: Has QVC changed their policy in regards to a TSV?

LindaSal — Wed, 23 Dec 2020 18:12:23 GMT

@Travone I believe you are correct.

Re: Has QVC changed their policy in regards to a TSV?

chrystaltree — Wed, 23 Dec 2020 19:15:30 GMT

@Travone

Yes, I think you are correct.

Re: Has QVC changed their policy in regards to a TSV?

Puppy Lips — Wed, 23 Dec 2020 19:16:07 GMT

The same thing happened to me - I think it was last summer. I bought 4 pairs of Denim and Co. shorts that were a TSV on the main channel. Then like months later, they were a Big Deal on QVC2 at a much lower price. Kind of made me mad. Why should anyone trust that the TSV is the best price they will give you when they have a mass quantity, and then they go even lower in price, when they still have a healthy supply because they did not sell out the first time?

Re: Has QVC changed their policy in regards to a TSV?

Kindaglitzy — Wed, 23 Dec 2020 20:05:00 GMT

This is just one of the many things that have changed at QVC over the last few years. Similar has happened to me and yes it is irritating. Over past couple weeks I’ve had a total of approximately $50 in price adjustments credited to me because I was on the ball and caught the price reductions. Imagine they have a large overstock of these boots and figure only way to offload them is to drastically reduce the price.

Re: Has QVC changed their policy in regards to a TSV?

icezeus — Wed, 23 Dec 2020 20:22:00 GMT

@Kachina624 wrote:
@icezeus. I'm not sure the mods will see your question but it's a valid one. Contact them at qvcsocialteam@qvc.com and ask again. Let us know.

@Kachina624

Thank you for the suggestion. I have been out running errands but I will e-mail them now.

Re: Has QVC changed their policy in regards to a TSV?

gidgetgh — Wed, 23 Dec 2020 20:42:35 GMT

Stores and online sites have sales and lower and raise prices all the time.

Re: Has QVC changed their policy in regards to a TSV?

Pecky — Wed, 23 Dec 2020 21:08:54 GMT

@Travone wrote:
I thought it was the One Time Only Values that had the six month stipulation.

@Travone You are correct. It is the ODO prices that are lower for 6 months not the TSV. I think it is asking alot to have the price adjustment for something that was 6 months ago. I think it is generous of them to give you 30 days. Most stores will only go up to two weeks for adjustments.

Re: Has QVC changed their policy in regards to a TSV?

Wsmom — Wed, 23 Dec 2020 21:12:49 GMT

Nordstrom does this. Their biggest sale of the season that when it ends they will go up, half the stuff then goes on even a deeper sale.

Re: Has QVC changed their policy in regards to a TSV?

icezeus — Wed, 23 Dec 2020 22:01:54 GMT

@gidgetgh wrote:
Stores and online sites have sales and lower and raise prices all the time.

@gidgetgh

I understand that 100%. As I said in my post, I was under the impression that the TSV was supposed to be the lowest price available for a six month period.

I am waiting to hear back for clarification.

Re: Has QVC changed their policy in regards to a TSV?

icezeus — Wed, 23 Dec 2020 23:36:07 GMT

Once again, thank you @Kachina624 for the email address to obtain clarification. @Travone was correct. The TSV price adjustments is only for 30 days from time of purchase, so I am assuming that it's the ODO that I have been hearing them using as a sales pitch that the price will be guaranteed no lower for a six month period.

Re: Has QVC changed their policy in regards to a TSV?

marlielou — Sun, 27 Dec 2020 15:16:34 GMT

@icezeus wrote:

Once again, thank you @Kachina624 for the email address to obtain clarification. @Travone was correct. The TSV price adjustments is only for 30 days from time of purchase, so I am assuming that it's the ODO that I have been hearing them using as a sales pitch that the price will be guaranteed no lower for a six month period.

Thanks for this clarification @icezeus.