topic Re: Honey Ham Help Please in Community Chat

Honey Ham Help Please

meem120 — Sat, 19 Dec 2020 22:30:04 GMT

I ordered a honey ham to be delivered this past Wed the 17th, Unfortunately, that was the 2 days of the snow storm in the NORTHEAST. Long story short, Its not being delivered now until Monday 12/21. It was suppose to be here yesterday, then today and now Monday. UPS ground. So this thing has been in transit for 6 days when it will finally be delivered. So my question is...should we not accept the deliver, should we throw it away or should we think about eating it????

What would you do? My instinct says donot eat it.

Re: Honey Ham Help Please

lovesrecess — Sat, 19 Dec 2020 22:41:52 GMT

I would contact Honeybaked and tell them the situation, they should give you a refund. It might be okay but you have no way of knowing if it has been exposed to any heated areas during transport like inside a terminal or something...don’t take a chance. Honeybaked hams are expensive ( and delicious!) so you should definitely expect a full refund.

Re: Honey Ham Help Please

ValuSkr — Sat, 19 Dec 2020 22:42:05 GMT

I don't know where you are, but it's been so cold the past week, the dry ice with your ham might still be good by the time you get it.

Re: Honey Ham Help Please

bluetail fly — Sat, 19 Dec 2020 22:54:39 GMT

It has been in transit for too long. I would refuse delivery, but meanwhile contact QVC.

Re: Honey Ham Help Please

chickenbutt — Sat, 19 Dec 2020 22:58:41 GMT

I'm surprised they ship something like that by Ground. I would never expect something that perishable to go by Ground unless it's coming from a distance that would normally be one to two days max.

If it's in a very cold part of the country it might be ok, especially if it arrives with dry ice that is still frozen. Short of that, it's probably been en route too long at this point.

I agree about contacting them. Maybe they can re-ship overnight.

I'm sorry this is happening. Not too long ago I had the same type of scenario with a food item from QVC, except it was shipped by 2-day air but UPS - well, I don't even know what they did but it was hanging around, sometimes even in a delivery vehicle, for over a week. When I got it, it was REALLY bad. Of course, QVC (with the help of the peeps here) took care of it but I hated that, since it arrived on a Tuesday, it had to sit in the garbage can out front of my house until the next Monday (it was chicken!).

Re: Honey Ham Help Please

Kachina624 — Sat, 19 Dec 2020 23:00:59 GMT

Did you order from QVC or someplace else? If it was QVC, don't refuse it. They don't want it back. Check it and if its not okay, call CS and they'll refund your money. It's been cold so it may be allright.

Re: Honey Ham Help Please

lovesrecess — Sat, 19 Dec 2020 23:05:07 GMT

I had no idea QVC sells Honeybaked Ham. The only place I ever buy it is at the Honeybaked Ham store or kiosks they set up around holidays. Either way, contact the seller and ask for a refund. My brother ordered one and it did not have dry ice; it was in a Styrofoam cooler packed with ice. I would think dry ice would burn the ham.

Re: Honey Ham Help Please

Linmo — Sat, 19 Dec 2020 23:05:37 GMT

@meem120 I received my shipment yesterday. It was still frozen with several frozen icepacks in the styrofoam cooler. If you are in the northeast, chances are it will be fine. It may no longer be frozen solid. The card that I received with mine said that they are good for 7-10 days after being thawed out.

Re: Honey Ham Help Please

bluetail fly — Sat, 19 Dec 2020 23:06:48 GMT

QVC may not want it back, but that's not the buyer's problem. I wouldn't want it in my trash for several days. I would absolutely refuse the package!

I never understand why some posters put more weight on what QVC says it wants than what is reasonable from the customer's perspective.

Re: Honey Ham Help Please

gidgetgh — Sat, 19 Dec 2020 23:15:36 GMT

@Linmo wrote:
@meem120 I received my shipment yesterday. It was still frozen with several frozen icepacks in the styrofoam cooler. If you are in the northeast, chances are it will be fine. It may no longer be frozen solid. The card that I received with mine said that they are good for 7-10 days after being thawed out.

@Linmo - the ham was frozen???? That's a no go for me.

Re: Honey Ham Help Please

goldensrbest — Sat, 19 Dec 2020 23:21:36 GMT

If it was still frozen ,that would be good,i think.

Re: Honey Ham Help Please

lovesrecess — Sat, 19 Dec 2020 23:28:46 GMT

Freezing the ham will change the texture...have never seen them freeze the hams, just ship in insulated cold styrofoam.

Re: Honey Ham Help Please

goldensrbest — Sat, 19 Dec 2020 23:30:31 GMT

@lovesrecess wrote:
Freezing the ham will change the texture...have never seen them freeze the hams, just ship in insulated cold styrofoam.

You may be correct.

Re: Honey Ham Help Please

meem120 — Sun, 20 Dec 2020 00:44:57 GMT

Well, the ham arrived tonight. It was not frozen but the ice was frozen in the cooler. I believe they are shipped frozen. So I have it. I don't know how you would tell if ham is bad. I don't think it would smell like chicken or beef where you could tell right away. I guess I'll decide when we open it up. I better get a backup ham from the store just in case.
and yes they are expensive but delicious !

and no. I did not get it through QVC. I ordered directly from the Honey Baked Ham Store.

Re: Honey Ham Help Please

Linmo — Sun, 20 Dec 2020 01:07:16 GMT

@gidgetgh Yes, honeybaked ships everything frozen. You can either put it into the fridge to start defrosting or in the freezer for later. I think if you pick one up at the honeybaked store, they are not frozen. I'm not sure if those were previously frozen or not.

Re: Honey Ham Help Please

Kachina624 — Sun, 20 Dec 2020 01:01:48 GMT

@bluetail fly wrote:
QVC may not want it back, but that's not the buyer's problem. I wouldn't want it in my trash for several days. I would absolutely refuse the package!

I never understand why some posters put more weight on what QVC says it wants than what is reasonable from the customer's perspective.

@bluetail fly. Is it such an effort to dump the darn ham in the garbage can? We're talking about a climate that's cold. It won't hurt your pristine garbage can.

Re: Honey Ham Help Please

Marp — Sun, 20 Dec 2020 01:03:41 GMT

@meem120, chances are the ham is only partially thawed since the ice packs were still solid. If you have any doubts contact their customer service and explain the condition and see what they say.

This is from the Honey Baked Ham website:

When you receive the ham, it will be fully or partially frozen and you can continue thawing it in your refrigerator or freeze it for up to 45 days.

honeybaked.com/content/mail-order-hams

Re: Honey Ham Help Please

Linmo — Sun, 20 Dec 2020 01:07:40 GMT

@meem120 wrote:
Well, the ham arrived tonight. It was not frozen but the ice was frozen in the cooler. I believe they are shipped frozen. So I have it. I don't know how you would tell if ham is bad. I don't think it would smell like chicken or beef where you could tell right away. I guess I'll decide when we open it up. I better get a backup ham from the store just in case.
and yes they are expensive but delicious !
and no. I did not get it through QVC. I ordered directly from the Honey Baked Ham Store.

@meem120 Glad you received it. If you are still concerned, you can always call honeybaked customer service. I called them right before thanksgiving about an order I sent to my dad. There was about a 30 minute wait, but they were very helpful once I got through.

Re: Honey Ham Help Please

Kachina624 — Sun, 20 Dec 2020 01:09:49 GMT

@lovesrecess wrote:
Freezing the ham will change the texture...have never seen them freeze the hams, just ship in insulated cold styrofoam.

@lovesrecess. I've often frozen ham and never noticed any change in texture. I think you have it confused with cheese. Honey Baked Ham would not freeze the if it damaged the product.

Re: Honey Ham Help Please

Etoile308 — Sun, 20 Dec 2020 01:46:53 GMT

I would also check the entire shipping history.

An item may have been expected to ship a certain day, and a tracking label placed on it, but it doesn't mean it started its transit yet. Often vendors and shippers are aware of delays and hold off pickup and delivery until they can do it in a timely fashion. That's probably why you got a later delivery date. It may have only shipped two days ago,