topic Re: Using Palpal to order from Q is always denied. Can anyone help? in Community Chat

Using Palpal to order from Q is always denied. Can anyone help?

Kalli — Sun, 06 Dec 2020 17:11:13 GMT

I use PayPal for almost all my online orders. (Ebay, Etsy, etc.) It works fine for every merchant except Q. For some reason I’m always denied the transaction when I try to use PayPal for any Q order. Anyone know why?

I have contacted Paypal and they claim it's not on their end. I tend to agree because as I said, I order from lots of different places online and Paypal is never denied. I've spoken to many Q reps in Customer Service. They can't seem to help and always wind up deferring the problem to Paypal.

This is frustrating because for the last few months one of my charge cards has offered 5% cash back for all purchases done through Paypal. With Christmas coming, I've used this card through Paypal specifically to take advantage of the cash back. If I'm buying gifts anyway, why not take advantage of that promotion? Ugh. Just frustrated. No one seems to be able to help.

What am I doing wrong? (My CCs are registered under my Q account as well as PP.)

Re: Using Palpal to order from Q is always denied. Can anyone help?

alicedee — Sun, 06 Dec 2020 17:11:11 GMT

I agree... WANT to use PayPal but always get a message my address isn't correct. Please fix, QVC! I can use PayPal anywhere else with no issues!

Re: Using Palpal to order from Q is always denied. Can anyone help?

MariotaMurielle — Sun, 06 Dec 2020 17:22:19 GMT

this has actually happened to me on a few different websites, including QVC.

I did two things: I cleared my cache/cookies and then restarted my computer.

after doing those two things the issue was resolved.

Re: Using Palpal to order from Q is always denied. Can anyone help?

aroc3435 — Sun, 06 Dec 2020 17:25:03 GMT

@Kalli @alicedee Look up your PayPal account and make sure that the e-mail address you use with them matches the one registered for you on QVC. Perhaps your transaction is marked as invalid due to a mismatch of data.

Also check that your physical/regular mail address is absolutely identical down to abbreviations, punctuation marks, lines used, etc.

Just my guesses. I usee PayPal here without difficulty.

aroc3435

Washington, DC

Re: Using Palpal to order from Q is always denied. Can anyone help?

Carmie — Sun, 06 Dec 2020 17:27:42 GMT

I always use PayPal when ordering from QVC. I have never had an issue or problem.

I won't pay any other way because PayPal will pay for returns.

I am sorry this is happening to you. I always use my IPad and I do not use the QVC app.

Are you using the QVC app? Try it without the app and see if that works.

Re: Using Palpal to order from Q is always denied. Can anyone help?

chrystaltree — Sun, 06 Dec 2020 17:29:33 GMT

I have not had any problems using Paypal with QVC. Since it is working for every other retailer, you should call QVC customer service. It seems like the problem is on their end.

Re: Using Palpal to order from Q is always denied. Can anyone help?

avid shopper — Sun, 06 Dec 2020 17:35:40 GMT

@Kalli

I had the same problem. This is the only site where I have the issue too. CS was no help. I now click on "checkout" instead of the PayPal button. Then choose PayPal from the choices on the left. Then I am able to use PP. Hope this will work for you too.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Kachina624 — Sun, 06 Dec 2020 17:48:35 GMT

@chrystaltree wrote:
I have not had any problems using Paypal with QVC. Since it is working for every other retailer, you should call QVC customer service. It seems like the problem is on their end.

@chrystaltree. Read. She did call CS.

Re: Using Palpal to order from Q is always denied. Can anyone help?

alicedee — Sun, 06 Dec 2020 19:31:49 GMT

@aroc3435 wrote:
@Kalli @alicedee Look up your PayPal account and make sure that the e-mail address you use with them matches the one registered for you on QVC. Perhaps your transaction is marked as invalid due to a mismatch of data.

Also check that your physical/regular mail address is absolutely identical down to abbreviations, punctuation marks, lines used, etc.

Just my guesses. I usee PayPal here without difficulty.

aroc3435
Washington, DC

The addresses are the same.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Snowpuppy — Sun, 06 Dec 2020 19:36:34 GMT

I have the same issue, always denied !

I'm aware PayPal will deny any transaction they think is funky, but really? After years as a shopper?

Re: Using Palpal to order from Q is always denied. Can anyone help?

Kalli — Sun, 06 Dec 2020 20:12:19 GMT

Well, I cleaned out my cache/cookies and no go. I also tried clicking Check Out and then using Paypal but no luck there either. I'm so disappointed because this is prob the 3rd time I've NOT ordered from Q because of this. Yes, I could just order. The first time this happened that's what I did. But now I'm to the point where I feel this needs to be fixed. And not going to bother with CS cuz I've tried that several times already and it's just an exercise in frustration. Why knock my head against the wall?

The item is the Halo charger. Just thought I'd add it into my sister's gift. And then I decided to get one for myself. Did I absolutely have to have it to survive? No. Just thought it would be nice to have. And she does have a car charger.

So, on the bright side, I saved just under $100 today.

Re: Using Palpal to order from Q is always denied. Can anyone help?

insomniac2 — Sun, 06 Dec 2020 20:23:58 GMT

I tried using Paypal on QVC a while back. I was not successful; I talked to three persons at QVC about it, but they were unable to help.

So I did not order.

Re: Using Palpal to order from Q is always denied. Can anyone help?

agb80 — Sun, 06 Dec 2020 20:30:12 GMT

@KalliI use firefox and have no problem. When I use windows edge I do.

Re: Using Palpal to order from Q is always denied. Can anyone help?

SilleeMee — Sun, 06 Dec 2020 20:40:17 GMT

Make sure that the cards you are using, listed in your PP account, have up-to-date info. The billing address and exp dates have to be current.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Snowpuppy — Sun, 06 Dec 2020 21:47:38 GMT

@SilleeMee wrote:
Make sure that the cards you are using, listed in your PP account, have up-to-date info. The billing address and exp dates have to be current.

I did this, no luck. I have a primary card and then a backup card on PP.

I've used secondary addresses listed in my PP account on other websites with no problem to send a gift.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Highlands72 — Sun, 06 Dec 2020 22:19:02 GMT

I have the same problem. There have been several different "error" messages that display when I have tried to use Paypal. None of them make any sense to me, as I use Paypal frequently and on every online site that lists Paypal as a option.

I have called customer service on several occasions trying to figure out the source of the problem. They have even canceled my QVC account and reopened another one in an effort to solve the problem; of course, it did not work.

My purchases from QVC are few and far between because of this issue.

This is also an issue for my mother, whom I convinced a couple of years ago to start using Paypal. She has, in the past, been a prolific QVC shopper. Her purchasing from QVC has dwindled down to almost nothing.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Drythe — Mon, 07 Dec 2020 04:30:45 GMT

@Snowpuppy wrote:

@SilleeMee wrote:
Make sure that the cards you are using, listed in your PP account, have up-to-date info. The billing address and exp dates have to be current.
I did this, no luck. I have a primary card and then a backup card on PP.

I've used secondary addresses listed in my PP account on other websites with no problem to send a gift.

@Snowpuppy

I’ve used PayPal for years. The only thing I can think of is after Q shifts you to PP, and you choose your selected payment method, and go to check out you will see a prompt ‘save this payment method’

That always throws me, but, yes, you do want to save it. If I couldn’t use PP my orders would be at zero.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Venezia — Mon, 07 Dec 2020 04:50:49 GMT

@Kalli - I always use PayPal with HSN and a couple of other websites, with no problem.

I do remember quite a long time ago trying to use it with QVC by clicking on the PayPal button and not having it work. Since then, I just click on the regular checkout button and select PayPal as the method of payment. I haven't had any problems since.

I use it when I'm not absolutely certain that I'll be keeping an item, because PayPal refunds return shipping up to 12 times a year and with the Q's return policy, that comes in handy.

BTW, it doesn't matter if you have the same email address with QVC and PayPal. I don't and it's never an issue.

Just a thought - did you add PayPal to your QVC account? If you look at your account and "Payment Types" (or something like that), it gives you an option of "Manage Payment Types". You need to add your PayPal account there, as you would a credit card for example.

Re: Using Palpal to order from Q is always denied. Can anyone help?

Lipstickdiva — Tue, 08 Dec 2020 19:11:01 GMT

I'm afraid I'm going to jinx myself but I've never had a problem. I only pay with PayPal so this would be frustrating.

I order using the Q app or on my computer, which uses Microsoft Edge, and I've never had a problem. Sometimes I click the PayPal payment bar and other times I click Checkout and then click my payment type as Paypal. Either way works for me.

Re: Using Palpal to order from Q is always denied. Can anyone help?

RINNI — Thu, 10 Dec 2020 02:01:55 GMT

@avid shopper.

This is exactly the correct procedure to use. Trial and error.