topic Re: Don't buy from Kohl's online in Community Chat

Don't buy from Kohl's online

janesilver — Sun, 29 Nov 2020 19:56:21 GMT

I am having a total fiasco trying to reconcile my account with Kohl's. It all started when I ordered 5 pairs of leggings, which somehow got lost in lala land. So I was able to (theoretically) replace some (others were sold out), and it became a convoluted situation of refund and re-billing, and then changing the numbers again because the price had gone down. Meanwhile, I have now paid Kohl's a little over $100 for 8 pairs of leggings, and have received ONE PAIR. No way to tell when I will be refunded or when the other pairs might arrive. Customer service involves calls to India and other parts of the world without any resolution. Just ranting here to other online shoppers. Thanks.

Re: Don't buy from Kohl's online

brandiwine — Sun, 29 Nov 2020 20:04:15 GMT

I'm sorry you are having a problem, but to condem all Kohls online experiences is a bit much. I've never had a problem talking to an english speaking rep to got an issue resolved. I've rarely had any problems at all. I can understand how upsetting this can be, but the reality is you have to keep us with your billing and not pay for things you don't have. Hopefully, this will work out.

Re: Don't buy from Kohl's online

wilma — Sun, 29 Nov 2020 20:06:43 GMT

@janesilver

Sorry you’ve had issues. I hope things get resolved.

I’ve never had any trouble with Kohl’s online ordering, delivery, or customer service. I order from them frequently.

Re: Don't buy from Kohl's online

claros — Sun, 29 Nov 2020 20:12:26 GMT

I have avoided dealing with Kohls online as well for a few reasons. The main one being at the beginning of the virus I had an online order to pickup at the store. Of course, they closed their stores for months and I wasnt able to pick up the order, but my Kohls bill had to be paid. It took several calls to CS, but I was finally able to get the order cancelled. Not as complicated a problem as yours, but perhaps with a lot of patience you could reach a competent rep to handle your issue.

Re: Don't buy from Kohl's online

CelticCrafter — Sun, 29 Nov 2020 20:15:35 GMT

Going into the store isn't much better.

My husband bought three things that had rebates on them, the cashier only gave him two rebate receipts and two rebate forms.

He went back, he thought it had been straightened out and he got the third receipt and form, he thought...the numbers on the receipt don't match the UPC on the box. He's got to back again.

I thought his head was going to explode last night.

Re: Don't buy from Kohl's online

50Mickey — Sun, 29 Nov 2020 20:18:16 GMT

I have never had a problem is Kohl's online. It seems like the simplest thing would have been to cancel the entire original order and get a refund. Then start over with a new order.

Re: Don't buy from Kohl's online

janesilver — Sun, 29 Nov 2020 20:22:17 GMT

@brandiwine Keep up with my billing? What do you mean? How do you not pay for things you do not have if you are ordering online? I mean they won't send it if you don't charge it. Hunh?

I ordered leggings, they were lost in transit. The woman tried to put in an exchange, which involved a refund to my credit card and 3 pairs to be sent to me. If I weren't keeping up with my billing, I wouldn't know that the refund hadn't posted. I check my credit card account everyday now, thanks to Kohl's.

Re: Don't buy from Kohl's online

LuvmyLab — Sun, 29 Nov 2020 20:20:32 GMT

I have ordered from Kohls online many times this season. My orders are shipped normally and received in a reasonable time (don't see any difference from before the virus). My last order was a picture in a frame and the wood on the bottom was damaged. I called and spoke to an english speaking man who apologized and quickly sent out a replacement without charge. I'm sorry you are having problems but my experiences with them have been great.

Re: Don't buy from Kohl's online

janesilver — Sun, 29 Nov 2020 20:20:35 GMT

@CelticCrafter Misery loves company. Tell your husband my head is about to explode too.

Re: Don't buy from Kohl's online

janesilver — Sun, 29 Nov 2020 20:24:18 GMT

@50Mickey You are totally right about that. I went for the rep's idea of doing an exchange, which turned out to be complicated due to colors being out of stock and new discount. I definitely learned a lesson.

Re: Don't buy from Kohl's online

Ibby114 — Sun, 29 Nov 2020 21:57:04 GMT

Call back and ask to talk with a Manager. That's always worked for me! They might even send you extra kohls cash since you had problems correcting the issue(s).

Re: Don't buy from Kohl's online

Venezia — Sun, 29 Nov 2020 22:22:30 GMT

@claros wrote:

I have avoided dealing with Kohls online as well for a few reasons. The main one being at the beginning of the virus I had an online order to pickup at the store. Of course, they closed their stores for months and I wasnt able to pick up the order, but my Kohls bill had to be paid. It took several calls to CS, but I was finally able to get the order cancelled. Not as complicated a problem as yours, but perhaps with a lot of patience you could reach a competent rep to handle your issue.

@claros - I'm surprised you had an issue like this, since it's always been Kohl's policy that you have 7 days to pick up an online order, after which it will be automatically cancelled. I've had that mentioned when notified that an order was ready for pickup.

Perhaps the chaos caused by the pandemic upset the normal procedures. Having said that, I've shopped with Kohl's (online and in store) for years and have always had great customer service from them.

Re: Don't buy from Kohl's online

Venezia — Sun, 29 Nov 2020 22:18:57 GMT

I think Kohl's has some of the best customer service around. Been with them for years and had to contact them a few times and every time things were resolved with very little inconvenience to me. Their CS reps are polite, helpful and genuinely want to make things right for their customers - that's been my experience.

There will always be a case of something going wrong for someone, especially at the moment, but I see no reason to warn everyone off buying from them - online or in store.

Re: Don't buy from Kohl's online

chickenbutt — Sun, 29 Nov 2020 22:47:17 GMT

I did twice. Once I got something that didn't look at all like what was pictured. But the other time it was a bit of a nightmare. I realized IMMEDIATELY after processing the order that I ordered something that wouldn't work for the purpose I had in mind. So, I get it that that was MY fault completely.

But what I did, when I was unable to immediately cancel the order was to call them to try and get it cancelled. I ended up on hold for so long (cannot remember how long, as it was many years ago, but I got ready for work, left the house, and went to two places before got to talk to anybody) that by the time I had somebody on the line they said it was too late to cancel, as it had passed one hour. I told him that I had been on hold for that entire hour, so is there anything that can be done? Nope! Too bad, so sad. He wasn't very pleasant, either, which didn't help.

That was it for me and that company. Fortunately, the item was not a huge amount of money so I didn't have to feel too badly when I tossed it. If it were my company I would have not only helped the customer but would have been polite in the process. Live and learn.

Re: Don't buy from Kohl's online

Sage04 — Mon, 30 Nov 2020 01:23:54 GMT

Why do people say "don't ever order from such and such a store again". Why not just say "I will never order from such and such a store again".

I have never had a problem with Kohls and will continue to order.

The same happens with QVC, but I'm sure they still order from the Q.

Some of us create the problem but we will never see it even if it's pointed out to us.

Re: Don't buy from Kohl's online

janesilver — Mon, 30 Nov 2020 01:44:24 GMT

@chickenbutt Sorry for your experience, but glad to know I'm not alone in my opinion about Kohl's. Too bad, because I like their stuff.

Re: Don't buy from Kohl's online

janesilver — Mon, 30 Nov 2020 01:48:26 GMT

@Sage04 I will never order from Kohl's online again. Better?

Re: Don't buy from Kohl's online

Sage04 — Mon, 30 Nov 2020 01:47:39 GMT

@janesilver yes, that's better lol. I like that.

Re: Don't buy from Kohl's online

lovesrecess — Mon, 30 Nov 2020 01:49:43 GMT

I have tried to order things online from Kohl’s but find their website so un-customer-friendly I just give up. Maybe that’s a good thing. I do go in once or twice a year to buy tees that I like and polos for DH...he likes their since they have no logo on the chest.

Re: Don't buy from Kohl's online

janesilver — Mon, 30 Nov 2020 01:50:46 GMT

@Ibby114 Good idea. I never think of doing that, but when I call again (which, unfortunately I will probably have to do, or just give up $100) I will ask for a manager right away.