topic FedEx Has Let Me Down in Community Chat

FedEx Has Let Me Down

Jordan2 — Wed, 02 Dec 2020 01:34:44 GMT

So on Friday I ordered a MacBook Air from Best Buy. I was suppose to have delivery on Monday. I stayed home because the delivery requires a signature. By 6:30 in the evening I called FedEx to complain ( not an easy feat because they make you jump through hoops to speak to a customer rep).So I was told it would be delivered today by noon. I stayed home all day today, by 6:30 I hadn't received it, so I called today. I was told it was out for delivery I could get it by 8:00, I didn't get it. Now it is suppose to come tomorrow by noon. I am livid, they are making me stay home for three days waiting for a delivery. I just wish FedEx would have been upfront and said we can't deliver it until Wednesday, that would have been fine. Oh, I forgot to mention, I saw a FedEx truck stop on my block, why wasn't my package on the truck if it was out for delivery?

Re: FedEx Has Let Me Down

agb80 — Wed, 02 Dec 2020 01:42:43 GMT

The same thing used to happen to me when I was a routine customer of Chewy although I realize a MacBook Air has much more value than a bunch of pet food (although this may be disputed by my animals). I too dreaded being chained to my home waiting and waiting as well as being told that the truck I saw in the neighborhood was not my truck with my pet food. I now just buy pet food in person and hoard it like t/p and p/t. Hopefully your situation will come through for you soon. So sorry...I feel your pain.

Re: FedEx Has Let Me Down

roeroe1005 — Wed, 02 Dec 2020 01:45:15 GMT

It is frustrating and annoying. And yes, reaching a CS person makes you want to scream.

Is it possible to track it yourself? I've learned to do my own tracking, get updates, etc., by texts or e-mails. It doesn't get here any quicker, but you are not sitting around waiting for FedEx or UPS to show up.

I hope it arrives tomorrow!

Re: FedEx Has Let Me Down

drizzellla — Mon, 07 Dec 2020 17:03:51 GMT

Sorry - you would think FedEx would have a better way of tracking the package. So they could give you an accurate delivery date.

I ordered something last Wednesday (11/25/20). I received notification that it was to be delivered yesterday. It wasn't delivered. So I checked tracking again. It is being shipped from Los Angeles, California. The package is still in Los Angeles, California.

I made sure I ordered it before Cyber Monday. I think shipping is going to be unpredictable this Christmas.

PS - GRRR! 12/7/20 Well, it has been over one week and the package is still in Los Angeles. The Delivery Date is still November 30, but there is a notation it is delayed.

Re: FedEx Has Let Me Down

SeaMaiden — Wed, 02 Dec 2020 01:47:51 GMT

@Jordan2 wrote:
So on Friday I ordered a MacBook Air from Best Buy. I was suppose to have delivery on Monday. I stayed home because the delivery requires a signature. By 6:30 in the evening I called FedEx to complain ( not an easy feat because they make you jump through hoops to speak to a customer rep).So I was told it would be delivered today by noon. I stayed home all day today, by 6:30 I hadn't received it, so I called today. I was told it was out for delivery I could get it by 8:00, I didn't get it. Now it is suppose to come tomorrow by noon. I am livid, they are making me stay home for three days waiting for a delivery. I just wish FedEx would have been upfront and said we can't deliver it until Wednesday, that would have been fine. Oh, I forgot to mention, I saw a FedEx truck stop on my block, why wasn't my package on the truck if it was out for delivery?

@Jordan2 Is there somewhere you need to be? You keep mentioning that you had to stay home.... Are you staying home from work?

I think with things so crazy now with online delivery it is only going to get worse. As far as the FedEx truck on your block, there are many FedEx trucks.....not just one delivering all the packages...of course you knew that....

Patience Grasshopper🙂

Re: FedEx Has Let Me Down

KailaS — Wed, 02 Dec 2020 01:49:51 GMT

I hear your frustration. FedEx has unreliable tracking in my area. For instance, I have a package that was supposed to be delivered Friday, then Saturday, then even Sunday, and then yesterday. It came today from about 60 miles away. I have learned by experience that FedEx trucks usually do not show up in my area on Friday or Saturday and that when I track, the message that says it will arrive by 8:00 is for a package that has not even left the facility. I hate that so many of my deliveries come FedEx. I realize we are in crazy times, but my patience in getting medical supplies for my mother and my cat that are not available locally is wearing thin.

However, this post should be about you. I hope that when your computer arrives that you love it and find that it is worth the wait.

Re: FedEx Has Let Me Down

Jordan2 — Wed, 02 Dec 2020 01:56:59 GMT

I have an app Shop that I use to track packages. The app is only as good as the information provided by the carrier. FedEx does not update tracking often.

Re: FedEx Has Let Me Down

Foxxee — Wed, 02 Dec 2020 01:58:49 GMT

It does seem strange that they wouldn't put all the boxes in the truck destined for one neighborhood the driver is going to.

It could be the driver missed your package in the truck until he saw it at the end of his shift. Decided not to go back to your neighborhood...but twice? Not very believable.

It could be a series of errors...more believable to me since they have a lot of new temporary workers at this time.

Re: FedEx Has Let Me Down

Mom2Dogs — Wed, 02 Dec 2020 02:00:23 GMT

@Jordan2 I would be irked as well...I had a similar issue this summer. I was given the choice to wait for the delivery at home or have it deliered to my local Walgreens and pick up there. That option worked for me.

Re: FedEx Has Let Me Down

on the bay — Wed, 02 Dec 2020 02:06:57 GMT

@Jordan2 -

Wow, the same happened to me and I can see many others here too!

I rarely order things but have for gifts esp lately.

The first one ever from Fedex the email with tracking said to be delivered 12/1-12/3. Then the next email tracking said to be delivered by end of day Monday (Nov 30). No pkg. Then today the tracking said delivery date pending!

I agree that if they just were better at saying when it would actually be delivered it would be better. I planned a surprise night around this arriving and I have to keep changing the date. I love companies that are reliable and this has been a weird and frustrating experience.

I have not found this with other shippers so far.

Maybe FedEx is having a hard time delivering and updating things recently and or have lots of medical supplies and PPEs to deliver. Who knows?

Well, yeah, its not the most important.

We sure learn to be flexible and wait

and just glad if we all keep safe these days.

Re: FedEx Has Let Me Down

Jordan2 — Wed, 02 Dec 2020 02:21:05 GMT

Best Buy just sent me an email apologizing for the delay, they sent me an email yesterday too.

Re: FedEx Has Let Me Down

CAcableGirl2 — Wed, 02 Dec 2020 02:25:26 GMT

@Jordan2 Maybe you could have it delivered to your work or to one of those local companies that take fed ex deliveries like the poster mentioned about Walgreens?

Re: FedEx Has Let Me Down

BalletBabe — Wed, 02 Dec 2020 03:10:03 GMT

@Jordan2 wrote:
Best Buy just sent me an email apologizing for the delay, they sent me an email yesterday too.

@Jordan2 I don't blame you as I would be livid also. Some of us are not living in our home because of Covid. No one should be expected to have to be at their home 3 days in a row. I personally always have some place to go and I am living like a normally do Covid or not. I would let them know in some way. Good Luck hope you get it soon.

Re: FedEx Has Let Me Down

qvcfreak — Wed, 02 Dec 2020 03:48:16 GMT

I ordered a Christmas wreath and was told FedEx would deliver Saturday, it didn’t come, I checked status and now it said Monday but I received it Sunday.

I signed up for text status but didn’t even get one update

Re: FedEx Has Let Me Down

CalminHeart — Wed, 02 Dec 2020 12:11:56 GMT

Online shopping is up 30% or more over last year due to covid so nothing is as fast as it used to be. There isn't much you can do about it.

I'd never stay home unless Fedex.com said something was being delivered. I wouldn't rely on dates given by a retailer these days.

I signed up and get emails the day before about deliveries from FedEx and have never had a problem. Track your order on fedex.com.

Re: FedEx Has Let Me Down

Meowingkitty — Wed, 02 Dec 2020 12:52:04 GMT

I've had a package that was supposed to be delivered Monday stuck in Olathe Kansas since Saturday and it doesn't look like it's planning on moving anytime soon.

Another time a few weeks ago I had something that was on the truck from Apple and suddenly it was gone. Seems the driver couldn't find my house so he sent the item back to the vendor. I wonder about that being the package was from Apple and they said they never got it and sent me a new one. My guess is he opened it thinking it was something expensive and found out it was only a plug. I live in a normal subdivision where FedEx routines delivers and I always get deliveries from Chewy.

Re: FedEx Has Let Me Down

Nataliesgramma — Wed, 02 Dec 2020 14:10:22 GMT

FEDEX is the worst IMO.....I know all shippers are having issues but for something expensive like electronics....you want to be there for the delivery because of the "Porch Pirates"

Re: FedEx Has Let Me Down

Lipstickdiva — Wed, 02 Dec 2020 14:47:53 GMT

FedEx is a mess and has been for months. I dread when I get a shipping confirmation and see that it is coming FedEx. I cannot tell you how many times I check tracking to see an item is out for delivery only to check later in the day and find out it is delayed.

Fairly recently something being delivered to me was at my local hub and on a truck for delivery only to end up out of my state, back in my state, back out of my state and then back in my state. Either the tracking was way off or something went wrong. LOL

Re: FedEx Has Let Me Down

caroln242 — Wed, 02 Dec 2020 14:49:57 GMT

I ordered something from JoAnn's and I signed up for updates from FedEx. The package is due to be delivered by end of the day, today. But looking at the tracking history, as of 7:18 a.m. this morning it's still in Concord, NC. Since I'm in Kentucky, I guess they use the transporters from Star Trek. Anything is possible I suppose, but thinking about the time getting here, then transferring to local delivery truck, etc., doesn't seem likely.

I also signed up for FedEx Delivery Manager, because I wanted to have the package delivered to the FedEx store here in town instead of being left on my porch to be stolen. I followed the instructions they give to do that, but what they say to click on doesn't appear on the wesite. I have no idea how to do it. Oh, well...

Re: FedEx Has Let Me Down

Jordan2 — Wed, 02 Dec 2020 15:43:32 GMT

When you order something online to be delivered, you don't have a say about what carrier they use. I notice a lot of packages from UPS go to the local post office, where it often sits for a day or two before I receive it. This holiday season you should shop very early or pickup your orders at the store.