topic Re: Horrible service in Community Chat

Horrible service

pacifica dad — Tue, 01 Dec 2020 02:21:59 GMT

Order was supposed to arrive at gift recipient 4 days ago- been calling customer service and nobody knows nothing from where the product is, when t wll arrive... best answer I got was cancel the order and shop elsewhere. Just might have to take that offer up as well as for any future business. Most appalling was when I asked reps if they ever placed orders to ship to somewhere else as a gift, and they all said "No". Sent feedback twice- no reply. Totally disgusted and will never order a gift again- or maybe anything else.

Re: Horrible service

CAcableGirl2 — Tue, 01 Dec 2020 02:28:31 GMT

@pacifica dad

Have you tried looking at your order and using the tracking info provided by how/when it shipped? You can always go to the shippers website and see if you can get a more detailed explanation of where your item is after you get the tracking number from your order.

I have had nothing but great service from the reps answering the phone, but wouldn't expect them to tell me if they personally have shipped items using the "bill to/ship to" option.

Re: Horrible service

tansy — Tue, 01 Dec 2020 02:30:19 GMT

If you shopped here, @pacifica dad, post this over in Customer Care where one of the mods will see it and, hopefully, be able to help you.

Re: Horrible service

Marp — Tue, 01 Dec 2020 02:30:26 GMT

@pacifica dad wrote:
Order was supposed to arrive at gift recipient 4 days ago- been calling customer service and nobody knows nothing from where the product is, when t wll arrive... best answer I got was cancel the order and shop elsewhere. Just might have to take that offer up as well as for any future business. Most appalling was when I asked reps if they ever placed orders to ship to somewhere else as a gift, and they all said "No". Sent feedback twice- no reply. Totally disgusted and will never order a gift again- or maybe anything else.

Just how many reps did you talk to? Was it a group conversation?

Feedback is not something that gets a response. It is to express your opinion.

Re: Horrible service

SeaMaiden — Tue, 01 Dec 2020 02:34:31 GMT

That (1) post poster again.....🙄

Re: Horrible service

Anonymous032819 — Tue, 01 Dec 2020 02:46:23 GMT

@SeaMaiden wrote:
That (1) post poster again.....🙄

@SeaMaiden

Exactly.

Straight out of the playbook.

Step 1: Be a "first time poster"

Step 2: Create a story where QVC is the evil bad guy

Step 3: Disappear and never to be heard from again.

Re: Horrible service

Susan Louise — Tue, 01 Dec 2020 02:51:40 GMT

@Anonymous032819 wrote:
@SeaMaiden wrote:
That (1) post poster again.....🙄

@SeaMaiden

Exactly.

Straight out of the playbook.

Step 1: Be a "first time poster"

Step 2: Create a story where QVC is the evil bad guy

Step 3: Disappear and never to be heard from again.

Or post again with that acct when you are bored and want to stir the pot...

Re: Horrible service

Foxxee — Tue, 01 Dec 2020 03:12:46 GMT

Welcome.

Try emailing QVCSocialTeam@QVC.com with your order number. Explain your situation. Maybe, someone there can help you.

Re: Horrible service

happycat — Tue, 01 Dec 2020 03:22:55 GMT

@SeaMaiden wrote:
That (1) post poster again.....🙄

We sure have had a lot of them huh? Not sure I've ever seen so many new posters, all with negative things to say.

Re: Horrible service

bonnielu — Tue, 01 Dec 2020 03:29:32 GMT

Hard times all around. Ordering just about anywhere is a nightmare. Ordered a laptop directly from HP.... could not call back in to make a change. Hours and hours and finally when I reached someone they said it was too late.

I can make even a longer list and I have decided just to be patient. We are all in this together and people are working from home and doing their best to do the right thing. My experience with the Q is they will fix it and make it right.

Re: Horrible service

rockygems123 — Tue, 01 Dec 2020 07:08:25 GMT

@SeaMaiden wrote:
That (1) post poster again.....🙄

@SeaMaiden Always. I just don't get it.

Re: Horrible service

Johnnyeager — Tue, 01 Dec 2020 12:04:18 GMT

The poster has a legitimate complaint and has the full opportunity to express their feelings. I welcome all new posters as an antidote to those who always attempt to suppress the Number 1s, using that as a barrier to entry.

A hearty welcome! to all Number 1s. Don't let self appointed Poster Police block your commentary, so long as it is within Forum guidelines.

Re: Horrible service

jackthebear — Tue, 01 Dec 2020 10:49:19 GMT

we all were first time posters at one point,

OP has a legitimate complaint, and coming here is the place to do so

Re: Horrible service

Pook — Tue, 01 Dec 2020 11:59:14 GMT

While op has the right to complain, the way she worded her post was rather rude and lacking details other stating it was most appalling "when I asked reps if they ever placed orders to ship to somewhere else as a gift, and they all said "No". Why is that appalling? She doesn't say whether she tracked it or not. If she was able to cancel it per a CS rep then obviously not shipped. Four days is not an emergency and long enough time to wait! These are difficult times for shippers so understanding and patience should be had.

Re: Horrible service

qbetzforreal — Tue, 01 Dec 2020 14:14:30 GMT

@Susan Louise wrote:
@Anonymous032819 wrote:
@SeaMaiden wrote:
That (1) post poster again.....🙄

@SeaMaiden

Exactly.

Straight out of the playbook.

Step 1: Be a "first time poster"

Step 2: Create a story where QVC is the evil bad guy

Step 3: Disappear and never to be heard from again.

Or post again with that acct when you are bored and want to stir the pot...

How many posts does one have to have to post a complaint on the forum board? Not all QVC customers post here and a regular basis.

send an email to QVCSocialTeam@qvc.com. They respond qu...

Boehm Collector — Tue, 01 Dec 2020 14:17:35 GMT

@pacifica dad send an email to QVCSocialTeam@qvc.com. They respond quickly and usually are able to solve your problems.