topic Re: TROUBLE PLACING ORDER AT WALMART.COM in Community Chat

TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Fri, 20 Nov 2020 16:36:48 GMT

While placing an order yesterday - and I have placed several - I got and error message when I hit checkout. It said, We're sorry. An error has occurred. Please return to your cart.

I went through this several times, the same thing. I went through the Chat and they couldn't help nor place the order because of security issues. They gave me an 800 number to call. I did this morning and had to place my order by phone. The agent told me to shut down my computer and reboot. That should take care of it. I did, it didn't.

I don't want to call an 800 number every time I place an order with them. This is not a grocery order.

Any suggestions that I can follow that aren't too complicated LOL. I admit to being stupid about these things. I haven't issues with other sites.

Re: TROUBLE PLACING ORDER AT WALMART.COM

northiie57 — Fri, 20 Nov 2020 16:50:58 GMT

I've been ordering with Walmart.com for years.....make sure all your information is current....address....billing address....credit card/debit card.....I had one issue and it was from a not current credit/debit card....just hit edit and this might be the fix....hth

Re: TROUBLE PLACING ORDER AT WALMART.COM

Foxxee — Fri, 20 Nov 2020 16:51:40 GMT

I've had this problem with Walmart before.

If you still have an open cart, delete and close the website. If you don't cancel the order, Walmart will keep it for quite a long time waiting for you to come back.

Delete your cookies? Then shut down and on.

Try placing your order again.

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Fri, 20 Nov 2020 17:30:07 GMT

@Foxxee wrote:
I've had this problem with Walmart before.

If you still have an open cart, delete and close the website. If you don't cancel the order, Walmart will keep it for quite a long time waiting for you to come back.

Delete your cookies? Then shut down and on.

Try placing your order again.

Please don't laugh (or worse), but how do you delete your cookies?

Re: TROUBLE PLACING ORDER AT WALMART.COM

SilleeMee — Fri, 20 Nov 2020 17:41:25 GMT

@tends2dogs

Look up to the very upper right corner of your screen and there should be three dots. Click the three dots, choose More tools and click Clear browsing data. A window will open, check the Cookies box and hit the Clear data button.

Re: TROUBLE PLACING ORDER AT WALMART.COM

4kitties — Fri, 20 Nov 2020 17:46:40 GMT

I was having all kinds of trouble not being able to sign in to certain websites. We unplugged our modem and router and disconnected them from the internet cable. Let them rest for a few minutes and then reconnected them and plugged them back in. Solved all my problems.

Our son in law is in IT at a major corporation and he says to do this regularly. It seems to solve many of my issues that come up. Hope it may help you too.

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Fri, 20 Nov 2020 17:50:24 GMT

@SilleeMee wrote:
@tends2dogs
Look up to the very upper right corner of your screen and there should be three dots. Click the three dots, choose More tools and click Clear browsing data. A window will open, check the Cookies box and hit the Clear data button.

Thank you so much, @. I did what you instructed. On the page where I checked the cookies box, there was also a box to check for browsing history and cached images. I didn't check those. Also it asked for how long back to clear and I hit the last 4 weeks. Should I change any of those choices? I haven't attempted the Walmart site yet, but I did have to log in again on this site. I take it the clearing did that........?

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Fri, 20 Nov 2020 17:54:30 GMT

@SilleeMee I just got the error message again when trying to place an order at Walmart. Should I clear the browsing history and the cached images, too? Should I also choose to clear for the longest time frame back?

Re: TROUBLE PLACING ORDER AT WALMART.COM

SilleeMee — Fri, 20 Nov 2020 17:55:22 GMT

@tends2dogs wrote:
@SilleeMee wrote:
@tends2dogs
Look up to the very upper right corner of your screen and there should be three dots. Click the three dots, choose More tools and click Clear browsing data. A window will open, check the Cookies box and hit the Clear data button.
Thank you so much, @. I did what you instructed. On the page where I checked the cookies box, there was also a box to check for browsing history and cached images. I didn't check those. Also it asked for how long back to clear and I hit the last 4 weeks. Should I change any of those choices? I haven't attempted the Walmart site yet, but I did have to log in again on this site. I take it the clearing did that........?

@tends2dogs

I check all three boxes and I choose for All time. When you clear stuff then you will need to login again at all of your sites.

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Fri, 20 Nov 2020 18:06:42 GMT

@SilleeMee I cleared everything for all time......it made me nervous while I was waiting LOL, however, I still got the error message at Walmart. I may try the router off/on suggestion when DH gets done with what he is doing on his computer. This is frustrating and I really appreciate your help. At the very least, I now know how to clear my cookies. Wow, 67 and still learning........a good thing!

Thanks so much for your time and patience. I will let you know how it goes.

OT I am still waiting for my order of Retin A from All Day Chemist. It is suppose to be here the first week of December. I am glad I ordered several tubes. In the meantime I am using the older tube I had. I believe that it has some potency left because I have had some flaking. My pores look cleaner, therefore smaller. Is that due to the Retin A?

Re: TROUBLE PLACING ORDER AT WALMART.COM

SilleeMee — Fri, 20 Nov 2020 18:27:59 GMT

@tends2dogs

You're welcome. Sorry it's still not working for you at the WM site. Hope the router reset will help. But if not try using a different browser.

I'm glad you are going to get your RA. Yes, RA does wonders for pores. RA was originally formulated for acne and for pore health. The side effects from that were found to be anti-aging. Then the FDA officially called it an anti-aging drug.

Re: TROUBLE PLACING ORDER AT WALMART.COM

Ainhisg — Sat, 21 Nov 2020 10:34:31 GMT

@tends2dogs , once in a great while, I'll have issues of some sort (page not loading, blank images, etc.) on random websites when I use Safari. I also have Firefox and Chrome for browsers, and when I experience issues on Safari, I just switch to one of the other browsers and rarely have the same issue. An easy fix if it works for you.

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Sat, 21 Nov 2020 12:40:49 GMT

@Ainhisg wrote:
@tends2dogs , once in a great while, I'll have issues of some sort (page not loading, blank images, etc.) on random websites when I use Safari. I also have Firefox and Chrome for browsers, and when I experience issues on Safari, I just switch to one of the other browsers and rarely have the same issue. An easy fix if it works for you.

I am using Chrome, @Ainhisg . I was still having issues last night, but am going to play around with it today. Thanks!

Re: TROUBLE PLACING ORDER AT WALMART.COM

Ainhisg — Sat, 21 Nov 2020 13:21:30 GMT

@tends2dogs wrote:
@Ainhisg wrote:
@tends2dogs , once in a great while, I'll have issues of some sort (page not loading, blank images, etc.) on random websites when I use Safari. I also have Firefox and Chrome for browsers, and when I experience issues on Safari, I just switch to one of the other browsers and rarely have the same issue. An easy fix if it works for you.
I am using Chrome, @Ainhisg . I was still having issues last night, but am going to play around with it today. Thanks!

I mainly use Safari and Firefox, so if you don't have it, you might want to consider downloading Firefox and trying it on that. Good luck!

Re: TROUBLE PLACING ORDER AT WALMART.COM

tends2dogs — Sun, 22 Nov 2020 20:55:44 GMT

@SilleeMee , @Ainhisg and the rest who offered help. I got the problem resolved with the help of a customer service agent from Walmart.com. I was trying to place an order for 2 days. I finally called the 800# and placed it. After that was taken care of I asked him if he had a suggestion for my problem. He told me to SIGN OUT of Walmart.com and them sign back in. Try that. I did, it didn't. He said if that didn't work to SIGN OUT of Walmart.com and open in a new browser. I did that. I opened it in Internet Explorer and it worked. I remember quickly why I did not care for IE. It is SO S-L-O-W. Anyway, I am back in business for now. Thanks ladies!

Re: TROUBLE PLACING ORDER AT WALMART.COM

SilleeMee — Sun, 22 Nov 2020 21:52:59 GMT

@tends2dogs

I'm glad you got to order your stuff. I had a feeling it was a browser issue. You might want to download the Chrome browser again or at least make sure that it is up to date.

Re: TROUBLE PLACING ORDER AT WALMART.COM

4kitties — Sun, 22 Nov 2020 22:06:40 GMT

@tends2dogs

Glad you were able to resolve your issue!

Re: TROUBLE PLACING ORDER AT WALMART.COM

Ainhisg — Mon, 23 Nov 2020 13:33:42 GMT

@tends2dogs , thanks for checking back in and letting us know you got it fixed. It's always kind of frustrating when a person tries to help a poster, and then they never check back in to tell us what worked or didn't work nor to thank people. That's why I suggested changing browsers. Anytime I have an issue, that usually fixes it.