topic Re: UPS Temporary drivers in Community Chat

UPS Temporary drivers

Goodie2shoes — Fri, 20 Nov 2020 05:04:49 GMT

Just a heads up during the Holiday deliveries. UPS has temporary drivers who are using their own cars (or maybe UPS has rental cars) and they have a sign on the drivers door that says Temporary UPS driver, the delivery person wears a vest that says UPS.

Now here is my delivery issue: I ordered a new laptop from HSN. I got a email that it was out for delivery. When the driver knocked on my door, I answered and he called out my name and I confirmed who I was. He then looked at his phone and told me the box went to someone else along with another box he had so he said he had to confirm the order and would be back. I waited but later saw him outside by his car talking to someone, waiving his hands in the air then got in his car and left. I had told him when he came to my door that it was my laptop.

I was so upset, called HSN right away and told them what happened and that per the email tracking it said the package had been delivered. The rep was very nice and understood why I would be upset, it was a $500 laptop ! She told me while I was on the phone she was notifying UPS and I should call back the next day to get the status update.

Well about 45 mins later a knock came on my door, I looked out my living room window and there was the same UPS driver getting back in his car. I opened the door and there was my box with my name and address on it. I opened the box, it was my laptop. I notified HSN right away. Big thanks to that HSN rep who handled the problem right away. The moral of the story is: watch your deliveries. I'm know that with this covid more people order online and with the holiday coming, things like this will happen again.

Re: UPS Temporary drivers

Love my grandkids — Fri, 20 Nov 2020 05:10:59 GMT

@Goodie2shoes Glad it had a happy ending. Sounds like HSN and UPS were on the ball!

Re: UPS Temporary drivers

SandySparkles — Fri, 20 Nov 2020 05:18:16 GMT

Thanks for the heads up! I was not aware of that, but have had a few delivery issues lately; though nothing that was not easily resolved.

Kudos to HSN for such stellar service, and thankfully, you have good news to report.😊

~~~All we need is LOVE💖

Re: UPS Temporary drivers

rms1954 — Fri, 20 Nov 2020 05:46:19 GMT

Why were you upset?

Re: UPS Temporary drivers

Anonymous032819 — Fri, 20 Nov 2020 12:42:51 GMT

Something similar happened to me last month.

At about 7pm, or so, UPS knocked on my door and handed me several packages.

All were mine, except for one, which belonged to someone two towns over.

By the time that I realized this, the UPS guy was gone, but he returned about ten minutes later, and again knocked on my door, and I said, "I bet you're wanting this", as I handed him the package that wasn't mine.

Sounds as if your guy realized his mistake and corrected it himself, without needing to get HSN involved.

Re: UPS Temporary drivers

jlkz — Fri, 20 Nov 2020 12:53:03 GMT

Big Annoyance: we have a large front porch with a roof over it. There is a wrought iron table by the door. It is protected from the street by a line of hemlocks. My large but lightweight QVC package was waiting for me BUT on the driveway.....thank goodness no rain that day.

The porch is quite close to the parking area of the driveway. I wonder what kind of training / instructions these temps are given !

Re: UPS Temporary drivers

millieshops — Fri, 20 Nov 2020 14:03:03 GMT

@jlkz Even with training whether it’s actually followed seems to depend upon which individual we draw as driver or other employee. Some companies do seem to offer better service, but if there’s a perfect company it’s not one I’ve ever used— and now with what is probably the new normal in extra heavy shipping traffic, there are more and more individuals involved.

I’ve been shipping from NY to FL for several weeks now. So far everything has arrived at its proper destination, but the tracing can be all,over the place — the cost can only be extreme!

Re: UPS Temporary drivers

grandma2pkmh — Fri, 20 Nov 2020 14:48:18 GMT

@Goodie2shoes Thanks for the heads up. I can't wait for all the paranoid people on my Nextdoor App to start posting about strange cars driving up and down the street.

Re: UPS Temporary drivers

Still Raining — Fri, 20 Nov 2020 16:33:20 GMT

Wish them a safe job. Can see why they are needed with infections and increased parcels.

Re: UPS Temporary drivers

Cakers3 — Fri, 20 Nov 2020 17:29:41 GMT

I'm not quite following what happened here?

If the delivery person made a mistake I don't understand why he went to the OP's house the first time with nothing to deliver?

Did he deliver her package to the wrong address and then realize he had a delivery scheduled for her address but no package???

I'm glad it worked out but I'm very confused.

Re: UPS Temporary drivers

jlkz — Fri, 20 Nov 2020 18:40:46 GMT

@millieshops

Since you are an accomplished shipper to FL, hope you know that Staples ships everyday UPS and that AARP folks get a discount at the UPS store.

Re: UPS Temporary drivers

Goodie2shoes — Fri, 20 Nov 2020 20:17:44 GMT

@rms1954 sorry if I wasn't clear for you but what made me upset was that the guy never came back after the first time he brought the package to my door and verified my name. He stood outside on his phone ( I assumed he was calling UPS to verify my package) then left. When I checked my tracking email after he left it said the package had been delivered. That was my $500 laptop that I assumed he gave to someone else, even the HSN rep said she would have been very upset as well. I'm just glad I got my package. .

Re: UPS Temporary drivers

kivah — Fri, 20 Nov 2020 20:41:08 GMT

@Goodie2shoes wrote:
Just a heads up during the Holiday deliveries. UPS has temporary drivers who are using their own cars (or maybe UPS has rental cars) and they have a sign on the drivers door that says Temporary UPS driver, the delivery person wears a vest that says UPS.
Now here is my delivery issue: I ordered a new laptop from HSN. I got a email that it was out for delivery. When the driver knocked on my door, I answered and he called out my name and I confirmed who I was. He then looked at his phone and told me the box went to someone else along with another box he had so he said he had to confirm the order and would be back. I waited but later saw him outside by his car talking to someone, waiving his hands in the air then got in his car and left. I had told him when he came to my door that it was my laptop.
I was so upset, called HSN right away and told them what happened and that per the email tracking it said the package had been delivered. The rep was very nice and understood why I would be upset, it was a $500 laptop ! She told me while I was on the phone she was notifying UPS and I should call back the next day to get the status update.
Well about 45 mins later a knock came on my door, I looked out my living room window and there was the same UPS driver getting back in his car. I opened the door and there was my box with my name and address on it. I opened the box, it was my laptop. I notified HSN right away. Big thanks to that HSN rep who handled the problem right away. The moral of the story is: watch your deliveries. I'm know that with this covid more people order online and with the holiday coming, things like this will happen again.

Sounds like a totally incompetent UPS Temp Delivery person. If he saw ur name and address, why didn't he give it to you immediately????

Re: UPS Temporary drivers

kivah — Fri, 20 Nov 2020 20:42:49 GMT

@jlkz wrote:
Big Annoyance: we have a large front porch with a roof over it. There is a wrought iron table by the door. It is protected from the street by a line of hemlocks. My large but lightweight QVC package was waiting for me BUT on the driveway.....thank goodness no rain that day.

The porch is quite close to the parking area of the driveway. I wonder what kind of training / instructions these temps are given !

Some of these delivery people are bird-brains. Who leaves packages on the driveway???

Re: UPS Temporary drivers

Kindaglitzy — Fri, 20 Nov 2020 23:45:57 GMT

I live in large condo development and starting this week noticed UPS was using rental trucks which is not unusual at this time of year. I am however, sad to have lost my regular full time driver who is wonderful. Probably using him somewhere else. Today a regular brown truck came but not my regular driver. I guess the important thing is I get my packages. Also saw yesterday in parking lot of supermarket I was at a brown truck, rental truck and a car reorganizing packages among the three vehicles, not really an unusual siting this time of year. Guess they were not able to hire their seasonal teenage helpers this year due to COVID so they had to reorganize and take a different approach. I did hear an advertisement on radio this morning saying UPS was hiring.

Re: UPS Temporary drivers

luvmyteddy4 — Sat, 21 Nov 2020 00:09:54 GMT

@jlkz wrote:
Big Annoyance: we have a large front porch with a roof over it. There is a wrought iron table by the door. It is protected from the street by a line of hemlocks. My large but lightweight QVC package was waiting for me BUT on the driveway.....thank goodness no rain that day.

The porch is quite close to the parking area of the driveway. I wonder what kind of training / instructions these temps are given !

I have the same issue with FedEx, covered porch and a table setup right there. They cannot take that extra step to put it on the table or closer to the door instead of the steps. The UPS guy is an angel.

Re: UPS Temporary drivers

Anonymous032819 — Sat, 21 Nov 2020 00:31:47 GMT

@kivah wrote:
@Goodie2shoes wrote:
Just a heads up during the Holiday deliveries. UPS has temporary drivers who are using their own cars (or maybe UPS has rental cars) and they have a sign on the drivers door that says Temporary UPS driver, the delivery person wears a vest that says UPS.
Now here is my delivery issue: I ordered a new laptop from HSN. I got a email that it was out for delivery. When the driver knocked on my door, I answered and he called out my name and I confirmed who I was. He then looked at his phone and told me the box went to someone else along with another box he had so he said he had to confirm the order and would be back. I waited but later saw him outside by his car talking to someone, waiving his hands in the air then got in his car and left. I had told him when he came to my door that it was my laptop.
I was so upset, called HSN right away and told them what happened and that per the email tracking it said the package had been delivered. The rep was very nice and understood why I would be upset, it was a $500 laptop ! She told me while I was on the phone she was notifying UPS and I should call back the next day to get the status update.
Well about 45 mins later a knock came on my door, I looked out my living room window and there was the same UPS driver getting back in his car. I opened the door and there was my box with my name and address on it. I opened the box, it was my laptop. I notified HSN right away. Big thanks to that HSN rep who handled the problem right away. The moral of the story is: watch your deliveries. I'm know that with this covid more people order online and with the holiday coming, things like this will happen again.
Sounds like a totally incompetent UPS Temp Delivery person. If he saw ur name and address, why didn't he give it to you immediately????

@kivah

Because the package had accidentally been delivered to the wrong person.

He didn't have the package to give to her.

He had to go and get it.

Re: UPS Temporary drivers

mam2fourboys — Sat, 21 Nov 2020 03:16:05 GMT

We have not had our regular UPS driver lately who has been on our route for over ten years. We ordered a case of wine that a different driver delivered. Upon opening, one bottle was missing. Upon further inspection of the box, it was clear that the original tape had been opened and the box re-taped with a different kind of shipping tape. We let the wine store know. I think the UPS driver or whoever took it must have been disappointed as it was a case of light dessert wine, but it's what I like.