topic Problem with receiving monthly statements from QVC in Community Chat

Problem with receiving monthly statements from QVC

Calpoly — Fri, 13 Nov 2020 00:08:56 GMT

Hello!

Is anyone having trouble with receiving their monthly statements? This has happened twice to me in the last 4 months. I called and talked to customer service when it happened the first time and they reversed the late charge.

Well it happened again for my October statement and of course they couldn't reverse the late charge again, which I understand. I decided to close my QVC account after having it for many years. I was told once I cancel, I can never have a QVC card again. Has this happened to anyone else who canceled their QVC account?

Thank you for any information you can share!

Re: Problem with receiving monthly statements from QVC

Kachina624 — Fri, 13 Nov 2020 00:17:26 GMT

@Calpoly. Synchrony Bank administer the Q Card. It sounds like your problem is with them, not QVC. They are a separate entity and really not the same as QVC.

Re: Problem with receiving monthly statements from QVC

Calpoly — Fri, 13 Nov 2020 00:21:55 GMT

Yes, that's who I talked to about my problem not receiving my statements and the bank stated once I cancel, I can never have another QVC card.

Re: Problem with receiving monthly statements from QVC

Kachina624 — Fri, 13 Nov 2020 00:36:13 GMT

@Calpoly. The answer seems clear, if you want the Q Card, don't cancel. Perhaps the problem is with erratic mail service. Its pretty bad some places. Your account info should be available online.

Re: Problem with receiving monthly statements from QVC

colbys aunt — Fri, 13 Nov 2020 02:08:47 GMT

Yes. I had to beg for bill. I cancelled account and use another credit card. That was a few years ago. My sister had same experience, I think that is why they have all these promotions. People getting away from card. I never had problems before synchrony.

Re: Problem with receiving monthly statements from QVC

RoughDraft — Fri, 13 Nov 2020 02:13:10 GMT

I can't speak to your problem @Calpoly but just today I tried paying another bill via Synchrony Bank, only to discover they posted their web site crashed and they are working on it. OY!

Re: Problem with receiving monthly statements from QVC

Foxxee — Fri, 13 Nov 2020 02:21:17 GMT

Are you talking about the QCard or your general account with QVC?

Why did you close your account? I would have paid off my bill, then, made sure my card was in good standing going forward by not being late.

It's up to us to remember to pay our bills, not rely on reminders. On occasion, we don't get them.

Set up your payments online, pay before they are due.

If QVC still allows you to purchase from them, use a different credit card.

Re: Problem with receiving monthly statements from QVC

bonnielu — Fri, 13 Nov 2020 02:27:51 GMT

I do not deal with the Q card. Long time ago I got caught up in a strange situation. My payment crossed and the Bank tried to charge me with a late fee. QVC and I were in the middle of a return that they credited. And QVC tried to contact the bank and it took 4 months for the credit to my account. I closed the card, a few months after QVC dumped the card and went to another bank. The entire situation rattled me because I pay on time always.... always... I never buy more than I can afford.... EVER.

So I can only imagine how much fun monthly statements are. No for me.

Re: Problem with receiving monthly statements from QVC

sunshine45 — Fri, 13 Nov 2020 03:51:57 GMT

you dont have to wait for the bill to arrive in the mail (which is HORRENDOUS these days!) create an account online with synchrony and pay it there on the day it is due.....or before. i get both a paper bill PLUS i have access online to view my bills and pay my bills.

Re: Problem with receiving monthly statements from QVC

qvcaddition — Fri, 13 Nov 2020 06:59:28 GMT

I just paid off all EP on the Q and all flex pays on HSN. What a great feeling. THOSE EP are a Trap.

Re: Problem with receiving monthly statements from QVC

mspatmac — Fri, 13 Nov 2020 14:52:15 GMT

You can pay your bill through the QVC site very easily. I don't trust the mail for any bills and once I receive notication via email it's ready I just go to QVC site and pay it as I do with all bills. I sure your bill was mailed so it was most likely delayed in delivery.

Re: Problem with receiving monthly statements from QVC

depglass — Fri, 13 Nov 2020 15:19:12 GMT

After going 15 years with no credit card, my bank talked me into trying one. I was skeptical but said OK, I can buy my groceries with it and keep better track. After three months of jumping through hoops trying to pay that thing, I gave up, paid off the balance, and closed the card. I think they make it difficult on purpose. It has to be simple, like Ebay or Paypal. Don't make me sign in every single time and give all kinds of security info.

Re: Problem with receiving monthly statements from QVC

LyndaGee — Fri, 13 Nov 2020 15:29:05 GMT

Happened to me . Was charged a late fee for an easy pay and I had never received a bill. Annoying. Haven't made a purchase here since.

Re: Problem with receiving monthly statements from QVC

mspatmac — Fri, 13 Nov 2020 16:04:55 GMT

@LyndaGee wrote:
Happened to me . Was charged a late fee for an easy pay and I had never received a bill. Annoying. Haven't made a purchase here since.

@LyndaGee Bills are not sent out by QVC but by Synchronicity Bank who issues the cards. They are automatically sent out so if you were expecting it by mail, I'm not surprised. You can always check your bill through the QVC site

Re: Problem with receiving monthly statements from QVC

LyndaGee — Fri, 13 Nov 2020 16:56:08 GMT

@mspatmac wrote:
@LyndaGee wrote:
Happened to me . Was charged a late fee for an easy pay and I had never received a bill. Annoying. Haven't made a purchase here since.
@LyndaGee Bills are not sent out by QVC but by Synchronicity Bank who issues the cards. They are automatically sent out so if you were expecting it by mail, I'm not surprised. You can always check your bill through the QVC site

Thank you, Mspat.