topic Re: Ordering Stamps in Community Chat

Ordering Stamps

NickNack — Tue, 03 Nov 2020 20:07:56 GMT

I am so frustrated. On 9/21 I ordered two books of stamps from USPS. I still haven't received them. I just called the 1-800 # and they said that due to Covid-19 no one was taking calls about orders. It said to go to my account and click on activity, which I did.

It shows that I ordered stamps months ago but doesn't have my recent order. I guess I'm out that money since I don't have a customer service agent to help me. They don't send receipts or order verifications when you place an order.

This is so frustrating. Our local post office doesn't usually have the stamps that I want.

Re: Ordering Stamps

bonappetit — Tue, 03 Nov 2020 20:20:16 GMT

Google USPS and get their email address. Works for me with quick follow-up & resolution of my issue.

FYI........I was quite surprised how fast they followed-up with my email concern and fixed it ASAP. I live in a Huge US city. Figured no one would care at USPS. Not so.

Re: Ordering Stamps

on the bay — Tue, 03 Nov 2020 20:12:34 GMT

@NickNack -

That's not good to hear!

I just ordered stamps yesterday.

I would just get credit from my cc company if they didn't come. I guess that is the best you can do.

That is really disappointing

Re: Ordering Stamps

NickNack — Tue, 03 Nov 2020 20:18:53 GMT

Thanks @bonappetit and @on the bay . I did finally figure out how to send them an email. @on the bay I'll do what you suggested about contacting my credit card company for a refund if I don't hear back from them.

I've ordered stamps many times and never had a problem. These were both pre-orders, so maybe that confused them. I've pre-ordered stamps in the past though.

Re: Ordering Stamps

catter70 — Tue, 03 Nov 2020 20:20:57 GMT

I buy mine at the grocery store.

Re: Ordering Stamps

fthunt — Tue, 03 Nov 2020 20:29:39 GMT

@NickNack Your last line......local office doesn't have stamps you want.............that means a picture I assume.....and do you order on-line?

If you lose money - stamps - forget the picture - your local P O might be more dependable.

I go through lots of stamps - so write a check for $110 for 2 rolls of Forever Stamp w/American Flag. - - and mail to my same zip code station. One day delivery.

I don't care who - what picture is featured - bugs bunny is okay with me.

Re: Ordering Stamps

SeaMaiden — Tue, 03 Nov 2020 20:31:29 GMT

That is odd...I order lots of stamps and often. Just placed a big order last weekend and it shipped out yesterday. I have never had a problem. I guess never say never!

Re: Ordering Stamps

Mz iMac — Tue, 03 Nov 2020 20:35:16 GMT

@fthunt wrote:
I don't care who - what picture is featured - bugs bunny is okay with me.

I have sheets of Bugs Bunny, Porky Pig & Daffy Duck stamps. Only 1 sheet left of the Road Runner stamp.

Re: Ordering Stamps

Spurt — Tue, 03 Nov 2020 20:45:43 GMT

@NickNack wrote:
I am so frustrated. On 9/21 I ordered two books of stamps from USPS. I still haven't received them. I just called the 1-800 # and they said that due to Covid-19 no one was taking calls about orders. It said to go to my account and click on activity, which I did.

It shows that I ordered stamps months ago but doesn't have my recent order. I guess I'm out that money since I don't have a customer service agent to help me. They don't send receipts or order verifications when you place an order.

This is so frustrating. Our local post office doesn't usually have the stamps that I want.

@NickNack

I have the same issue--- I ordered some Christmas Stamps on 10/18 and wondered about them....I went through Paypal and it looks like there was a temporary authorization and it was waiting for USPS to complete the transaction which they havent yet..... Think Ill email them too

Re: Ordering Stamps

NickNack — Tue, 03 Nov 2020 20:48:18 GMT

I ordered a book of Our Lady of Quapulo and Winter Scenes. I don't use that many stamps but do send Christmas cards. I enjoy having pretty pictures on my stamps. I'm using Orchid stamps right now.

I have ordered many times without a problem. I am so surprised that this happened.

Re: Ordering Stamps

froggy — Tue, 03 Nov 2020 20:54:51 GMT

I ordered stamps from Sam's Club, including Christmas stamps, and received them in 3 days. Also got 3 percent at Rakuten.

Re: Ordering Stamps

Kachina624 — Tue, 03 Nov 2020 20:58:02 GMT

@NickNack. Did you use a credit card? If so, there should be a record there. I'd contact my bank if you used a CC.

Re: Ordering Stamps

NickNack — Tue, 03 Nov 2020 21:00:47 GMT

@Kachina624 wrote:
@NickNack. Did you use a credit card? If so, there should be a record there. I'd contact my bank if you used a CC.

@Kachina624 Yes, I used a credit card. I just looked it up to make sure it was on there. If I don't get an email response I will contact my credit card company about this.

Re: Ordering Stamps

gidgetgh — Tue, 03 Nov 2020 21:16:32 GMT

@NickNack wrote:
I am so frustrated. On 9/21 I ordered two books of stamps from USPS. I still haven't received them. I just called the 1-800 # and they said that due to Covid-19 no one was taking calls about orders. It said to go to my account and click on activity, which I did.

It shows that I ordered stamps months ago but doesn't have my recent order. I guess I'm out that money since I don't have a customer service agent to help me. They don't send receipts or order verifications when you place an order.

This is so frustrating. Our local post office doesn't usually have the stamps that I want.

@NickNack - when I order online, which is 100% of the time, I always get an email confirmation. Did you check your credit card account or bank account to make sure the order really went through?

Re: Ordering Stamps

fthunt — Tue, 03 Nov 2020 21:20:35 GMT

@Mz iMac Hey Hey Hey....................you're ready for the Disney Christmas Parade.

I'll stick with the Flag.....................go Road Runner!

Re: Ordering Stamps

NickNack — Tue, 03 Nov 2020 21:22:28 GMT

@gidgetgh wrote:
@NickNack wrote:
I am so frustrated. On 9/21 I ordered two books of stamps from USPS. I still haven't received them. I just called the 1-800 # and they said that due to Covid-19 no one was taking calls about orders. It said to go to my account and click on activity, which I did.

It shows that I ordered stamps months ago but doesn't have my recent order. I guess I'm out that money since I don't have a customer service agent to help me. They don't send receipts or order verifications when you place an order.

This is so frustrating. Our local post office doesn't usually have the stamps that I want.

@NickNack - when I order online, which is 100% of the time, I always get an email confirmation. Did you check your credit card account or bank account to make sure the order really went through?

@gidgetgh Yes, I checked my credit card. $9.60 was posted to my account on 10/5. I've ordered a lot, too, and this has never happened to me. I don't remember if I've gotten confirmations in the past, but I didn't this time.

Re: Ordering Stamps

Miss Pepsi — Tue, 03 Nov 2020 21:55:26 GMT

I order stamps from the USPS all the time. I always get an email confirmation of the order when it is placed. I also always get email notification when they ship out. I ordered a BUNCH of Christmas stamps about 2 weeks ago, I received them late last week.

I have never had a problem with ordering from them.

Re: Ordering Stamps

NickNack — Wed, 04 Nov 2020 02:07:08 GMT

Update: I heard back from my email inquiry. They basically gave me another email address to contact and told me how to get my order information from my account. I had already tried that, and the order doesn't show up.

They also said that they were aware of problems with the postal store and were working on them. I really want these stamps and will go to the post office to see if they have them. I'm afraid to order again.

Re: Ordering Stamps

lovesrecess — Wed, 04 Nov 2020 06:07:29 GMT

We get our stamps at Costco. There is a discount on them. Five booklets of 20 stamps each. They are the forever stamps so you don't get choice of designs....100 stamps last us a long time.

Re: Ordering Stamps

Diva on The Q — Wed, 04 Nov 2020 11:35:58 GMT

@froggy: I wasn't aware that Sam's Club sold stamps. Good to know!