topic Re: Lock n' Lock question in Community Chat

Lock n' Lock question

shopped out — Tue, 20 Oct 2020 17:56:18 GMT

In the past when pieces have broken (usually the llittle locking tabs) I could get a replacement in about 6-8 weeks.

No questions , no problems. And that encourages me to purchase more sets

as needed.

In April 2020 I ordered a lid and a bowl. To this date 10/19/2020 I have not

received them. In June I called, shipment due in September of replacement

parts and I was assured I was on the list.

At the begining of October I called. My parts did not come even though they said they were ordered and now they do not know when they will come.

They have a lifetime warrantee.... maybe not in my lifetime.

Anyone on this long waiting list?

I realize these shopping networks have no control of things like this and will just give

you a telephone number to solve it. However, to keep selling the product is not a good business practice..

Re: Lock n' Lock question

henderson — Tue, 20 Oct 2020 18:03:44 GMT

I ordered in June and just got my 2 replacement lidsj. Here is their email if you want to contact them usacs@locknlock dot com

Re: Lock n' Lock question

shopped out — Tue, 20 Oct 2020 18:06:42 GMT

THANK YOU THANK YOU WILL EMAIL THIS TODAY!

Re: Lock n' Lock question

Kachina624 — Tue, 20 Oct 2020 19:15:48 GMT

There have been many complaints....

Re: Lock n' Lock question

namaste000 — Tue, 20 Oct 2020 19:54:07 GMT

I always used to contact them by phone and they would mail me a new lid for free. My last call, about a year ago, they said on the phone that there would be a $4 fee for postage. I did that then.

But I didn't order again from them.

Re: Lock n' Lock question

Ibby114 — Wed, 21 Oct 2020 02:09:06 GMT

@henderson wrote:
I ordered in June and just got my 2 replacement lidsj. Here is their email if you want to contact them usacs@locknlock dot com

@henderson thanks for their email address! I have a box of broken pieces and keep meaning to call them- but sending an email will be much easier!

Re: Lock n' Lock question

SharkE — Wed, 21 Oct 2020 02:21:45 GMT

Snapware at Bed & Bath is better anyway. OXO makes quality stuff too

Re: Lock n' Lock question

lovesrecess — Wed, 21 Oct 2020 02:33:32 GMT

I prefer my original lock&lock sets. Still going strong after many years. The ones with colored lids are definitely not made as well. Have had several tabs break or begun to break after just a few uses. They are also not as air-tight as the originals. I have not bothered asking for replacements. I just toss them and won’t but any more..