topic Re: First bad experience with Amazon in Community Chat

First bad experience with Amazon

granddi — Sat, 03 Oct 2020 03:13:13 GMT

I've shopped on Amazon for years and had only good experiences.

I ordered a headboard about 3 weeks ago $168.00.

Checking the order status today, my order says ordered delivered to the front desk and signed for by Bett! I live in a single family home. There is no front desk. I went to the site to report that I did not receive my item. I noticed a tab "about the seller"

My item came from BULGARIA!! good luck to me getting this straightened out.

Re: First bad experience with Amazon

K9buddy — Sat, 03 Oct 2020 03:23:20 GMT

Call Amazon directly and explain what happened.

Re: First bad experience with Amazon

sunshine45 — Sat, 03 Oct 2020 04:38:33 GMT

do an online chat and see where to go from there.

sometimes they will ask you to wait.

sometimes they will issue a refund immediately.

Re: First bad experience with Amazon

BalletBabe — Sat, 03 Oct 2020 04:55:59 GMT

@granddi wrote:
I've shopped on Amazon for years and had only good experiences.

I ordered a headboard about 3 weeks ago $168.00.
Checking the order status today, my order says ordered delivered to the front desk and signed for by Bett! I live in a single family home. There is no front desk. I went to the site to report that I did not receive my item. I noticed a tab "about the seller"

My item came from BULGARIA!! good luck to me getting this straightened out.

I have always had wonderful customer care from Amazon. Call 1-888-280-4331 Hope this helps!

Re: First bad experience with Amazon

shoekitty — Sat, 03 Oct 2020 06:09:52 GMT

Since covid , amazons customer service is doo doo. I avoid calling them at all costs, and do not try chat unless you have an hour or or two to wait for sentences. I think they run the replys from overseas on foot. Awful. I order a lot, and am prime. But I will never use third parties. What I buy must be sold and shipped by amazon. Otherwise you are sunk. It will take weeks to get things straightened out Dont get me started. I have been a prime member since the beginning.

Re: First bad experience with Amazon

Mindy D — Sat, 03 Oct 2020 07:43:29 GMT

@granddi wrote:
I've shopped on Amazon for years and had only good experiences.

I ordered a headboard about 3 weeks ago $168.00.
Checking the order status today, my order says ordered delivered to the front desk and signed for by Bett! I live in a single family home. There is no front desk. I went to the site to report that I did not receive my item. I noticed a tab "about the seller"

My item came from BULGARIA!! good luck to me getting this straightened out.

@granddi Call 1 (888) 280-4331. This is Amazon's Customer Service. They will fix your problem. Had something that was delivered to a different address. The CSR sent me a new item and told me that if the neighbor that got my order returns it to me to just keep it. The service was fantastic. The Chat was a joke, Definitely call.

Re: First bad experience with Amazon

Katcat1 — Sat, 03 Oct 2020 08:44:20 GMT

@granddi If you contacted Amazon with no results, call your charge account company and tell them about it and they will remove the charge from you account and investigate.

Re: First bad experience with Amazon

Miss Pepsi — Sat, 03 Oct 2020 10:35:05 GMT

@granddi wrote:
I've shopped on Amazon for years and had only good experiences.

I ordered a headboard about 3 weeks ago $168.00.
Checking the order status today, my order says ordered delivered to the front desk and signed for by Bett! I live in a single family home. There is no front desk. I went to the site to report that I did not receive my item. I noticed a tab "about the seller"

My item came from BULGARIA!! good luck to me getting this straightened out.

Call Amazon Customer Service. I have had things come from 3rd party sellers Ok they didn't arrive. I called them and that very same day the items were credited back into my account. This was just a couple of months ago at the height of the pandemic. My hold time before speaking to a representative was less than 5 minutes and I called mid afternoon eastern time. They most certainly will help you.

Re: First bad experience with Amazon

shaggygirl — Sat, 03 Oct 2020 12:45:56 GMT

Speaking of Amazon, I also had a first today. Yesterday I got an email saying my order was on it's way but there was a shipping problem and that my order would be delayed.

This morning I had another email from them saying due to a shipping problem my order has been cancelled and I would get a refund within 3 to 5 days after the return was processed.

Re: First bad experience with Amazon

Shelbelle — Sat, 03 Oct 2020 13:37:36 GMT

I have never found Amazon as pleasureable to shop with as many others do. I dont care for some of their selling practices. One day something can be priced very reasonably and the next day sky high, and back and forth like this. I also dont like that since Covid they offer no phone service, makes me a bit nervous about buying. I seem to find better prices and deals on ebay.

Also I love to read product reviews, and they often mix different items from the same vendor into the reviews and I end up reading reviews on things I am not interested in. Or not even certain what product I am reading about.

Re: First bad experience with Amazon

CAcableGirl2 — Sat, 03 Oct 2020 13:51:52 GMT

I received a box with my correct address on it, but the name was addressed to someone else.

Not sure if I should return it, open it in case there is a packing list inside with the correct address or call.

I mentioned it to my neighborhood facebook group, but no one has responded.

Re: First bad experience with Amazon

Spurt — Sat, 03 Oct 2020 14:17:59 GMT

@Shelbelle wrote:
I have never found Amazon as pleasureable to shop with as many others do. I dont care for some of their selling practices. One day something can be priced very reasonably and the next day sky high, and back and forth like this. I also dont like that since Covid they offer no phone service, makes me a bit nervous about buying. I seem to find better prices and deals on ebay.
Also I love to read product reviews, and they often mix different items from the same vendor into the reviews and I end up reading reviews on things I am not interested in. Or not even certain what product I am reading about.

@Shelbelle

I too have had some nightmare experiences with Amazon both from them and 3rd parties...3 strikes and they were OUT as a retail option for me.

And you are right about Amazon's pricing---This was way before Co-Vid, an Amazon Executive confirmed their pricing game in one of the financial journals---Lets say Target has Shark vacuums on sale, they will lower the Amazon price to beat Target, and then raise prices on other items to make up for it....While most retailers do this on a few items, Amazon does this on thousands of items daily. He said that customers just assume Amazon has the lowest price so they don't even shop around, so Amazon gets away with it.... One person here on the Forum posted that she watched the price of a handbag go from $149 to $489...SMH!!!

Re: First bad experience with Amazon

fresh kitty — Sat, 03 Oct 2020 14:29:20 GMT

Amazon was easy in the beginning and now it has turned into a nightmare. I'm a senior who is in quarantine and needed groceries and did it twice until I looked at the prices and getting it from individuals selling on Amazon. I paid 14.00 for baggies storage bags plus tax and shipping because it wasn't covered by Prime. Now the prices have tripled so buyer beware. As if Amazon wasn't making enough money before can you imagine what there profit is today because of Corona 19 pandemic.

Re: First bad experience with Amazon

Icegoddess — Sat, 03 Oct 2020 14:34:52 GMT

@CAcableGirl2 wrote:
I received a box with my correct address on it, but the name was addressed to someone else.

Not sure if I should return it, open it in case there is a packing list inside with the correct address or call.

I mentioned it to my neighborhood facebook group, but no one has responded.

@CAcableGirl2 I would call Amazon CS and explain the situation. They might just tell you to keep the item, but it might clear it up for the person who was supposed to get the item....or not, but at least you tried.

Re: First bad experience with Amazon

Marp — Sat, 03 Oct 2020 14:46:05 GMT

@Spurt wrote:
@Shelbelle wrote:
I have never found Amazon as pleasureable to shop with as many others do. I dont care for some of their selling practices. One day something can be priced very reasonably and the next day sky high, and back and forth like this. I also dont like that since Covid they offer no phone service, makes me a bit nervous about buying. I seem to find better prices and deals on ebay.
Also I love to read product reviews, and they often mix different items from the same vendor into the reviews and I end up reading reviews on things I am not interested in. Or not even certain what product I am reading about.
@Shelbelle

I too have had some nightmare experiences with Amazon both from them and 3rd parties...3 strikes and they were OUT as a retail option for me.

And you are right about Amazon's pricing---This was way before Co-Vid, an Amazon Executive confirmed their pricing game in one of the financial journals---Lets say Target has Shark vacuums on sale, they will lower the Amazon price to beat Target, and then raise prices on other items to make up for it....While most retailers do this on a few items, Amazon does this on thousands of items daily. He said that customers just assume Amazon has the lowest price so they don't even shop around, so Amazon gets away with it.... One person here on the Forum posted that she watched the price of a handbag go from $149 to $489...SMH!!!

A few items for most retailers and thousands for Amazon is a false comparison. Percentage wise a few items for most retailers could well be higher than thousands for Amazon.

Excerpt from: retailtouchpoints.com/resources/how-many-products-does-amazon-carry

How Many Products Does Amazon Carry?

Like everything else about Amazon, its product count is massive — even if you don’t count the enormous contributions of the 185,000+ sellers on the Marketplace. Amazon sells more than 12 million products, not including books, media, wine and services. When Amazon Marketplace sellers are factored in, the total product count balloons to more than 353 million.

Re: First bad experience with Amazon

Spurt — Sat, 03 Oct 2020 16:34:06 GMT

@Marp wrote:
@Spurt wrote:
@Shelbelle wrote:
I have never found Amazon as pleasureable to shop with as many others do. I dont care for some of their selling practices. One day something can be priced very reasonably and the next day sky high, and back and forth like this. I also dont like that since Covid they offer no phone service, makes me a bit nervous about buying. I seem to find better prices and deals on ebay.
Also I love to read product reviews, and they often mix different items from the same vendor into the reviews and I end up reading reviews on things I am not interested in. Or not even certain what product I am reading about.
@Shelbelle

I too have had some nightmare experiences with Amazon both from them and 3rd parties...3 strikes and they were OUT as a retail option for me.

And you are right about Amazon's pricing---This was way before Co-Vid, an Amazon Executive confirmed their pricing game in one of the financial journals---Lets say Target has Shark vacuums on sale, they will lower the Amazon price to beat Target, and then raise prices on other items to make up for it....While most retailers do this on a few items, Amazon does this on thousands of items daily. He said that customers just assume Amazon has the lowest price so they don't even shop around, so Amazon gets away with it.... One person here on the Forum posted that she watched the price of a handbag go from $149 to $489...SMH!!!

A few items for most retailers and thousands for Amazon is a false comparison. Percentage wise a few items for most retailers could well be higher than thousands for Amazon.

Excerpt from: retailtouchpoints.com/resources/how-many-products-does-amazon-carry

How Many Products Does Amazon Carry?

Like everything else about Amazon, its product count is massive — even if you don’t count the enormous contributions of the 185,000+ sellers on the Marketplace. Amazon sells more than 12 million products, not including books, media, wine and services. When Amazon Marketplace sellers are factored in, the total product count balloons to more than 353 million.

@Marp

Sorry for the confusion....Thats the comparison Amazon's Executive in the article I read said....it was a quote from him..... didnt post the link because only subscribers to the journal can read it....The point was BUYER BEWARE on Amazon's price tricks...comparison shop---Amazon's price shouldnt be assumed to be the lowest...

Re: First bad experience with Amazon

Porcelain — Sat, 03 Oct 2020 16:36:14 GMT

If you have no luck with the seller, Amazon takes responsibility. They have an A-Z return and refund policy. I agree with everyone else. Absolutely contact Amazon Customer Service.

Re: First bad experience with Amazon

HLP — Sat, 03 Oct 2020 21:18:26 GMT

@K9buddy wrote:
Call Amazon directly and explain what happened.

Had my first bad expierience today, could not complete an order after putting it in 8 times. Went on chat line, no place to type in my problem. Went to QVC got the one thing I wanted then went to the factory and got the second thing.I order a lot from Amazon, but won't spend half my day like this again.

Re: First bad experience with Amazon

shoekitty — Sat, 03 Oct 2020 22:07:24 GMT

@Mindy D wrote:
@granddi wrote:
I've shopped on Amazon for years and had only good experiences.

I ordered a headboard about 3 weeks ago $168.00.
Checking the order status today, my order says ordered delivered to the front desk and signed for by Bett! I live in a single family home. There is no front desk. I went to the site to report that I did not receive my item. I noticed a tab "about the seller"

My item came from BULGARIA!! good luck to me getting this straightened out.
@granddi Call 1 (888) 280-4331. This is Amazon's Customer Service. They will fix your problem. Had something that was delivered to a different address. The CSR sent me a new item and told me that if the neighbor that got my order returns it to me to just keep it. The service was fantastic. The Chat was a joke, Definitely call.

Shoekitty said: yes te chat is a joke. I think some of the agents on CHAT do not speak english, and have our chat requests translated to english before they answer. There is too in between, and the answers are just weird, and typical English sentences. At leasttwo of my calls i suspected tis. I spent 2 hours not online to get a few texts to her, with all kinds of promises and such. Nothing had any results. All talk and promises. When I called to get it straightened out, it was just as bad. I had to stop the agent and actually say ", i have spent 2 hours online with no results, i am in a hurry. Please do not repeat what I say, I needto get this done, thank you so much." And then he said, i unnderstand you have spent 2 hours online, and had no results. I understand you are in a hurry" GOOD LORD in that time he couldhave got my name and address. I feel like I am taking to a repeating Parrot

Re: First bad experience with Amazon

furbabylover — Sun, 04 Oct 2020 01:40:51 GMT

Amazon is really good about setting up a dispute resolution case for you. I bought something from a seller in Germany and it turned out to be a fake. The seller didn't want to do anything about it so I called Amazon and they got it settled within 48 hours. Got my money back.