topic Re: Luminara Question in Community Chat

Luminara Question

Nickname new — Sun, 02 Aug 2020 19:29:43 GMT

My ivory Luminara candles are all getting red blotches around the outside surface--looks and acts like a bad rash coming and spreading from within! These are not new candles but not abused. My friend started having the same issue on one of hers as well. I tried to wash to no avail. This is seriously weird to me.......

Re: Luminara Question

Foxxee — Sun, 02 Aug 2020 19:51:46 GMT

I never had ivory, but it sure does sound strange. Haven't had discoloration on any of my candles, but it might be difficult to see on green and red.

I'll refer you to Luminara's customer service to ask them. They are only taking emails now.

CustomerService@Luminara.com.

Re: Luminara Question

Kmac444 — Sun, 02 Aug 2020 20:26:54 GMT

The same thing is happening to my white Luminara candles. It looks like they are really red but covered in a thin coat of white wax. Crazy!

Re: Luminara Question

Nickname new — Sun, 02 Aug 2020 21:16:00 GMT

Oh NO! My white will be next!

Re: Luminara Question

NickNack — Sun, 02 Aug 2020 23:57:26 GMT

That's very disheartening. I have just started buying Luminara flameless candles, and they're all ivory.

Re: Luminara Question

GCR18 — Mon, 03 Aug 2020 02:11:12 GMT

I have ivory candles, no red spots. Contact luminara. I wonder if it's the inside showing. I received a candle that the was shell separated from the inners. The wax shell is very thin.

Re: Luminara Question

Nickname new — Mon, 05 Oct 2020 15:41:43 GMT

Update--After several emails back and forth with Luminara customer service, as well as providing, at their request, pictures of the outside and inside of 5 ivory candles, their response was that they probably picked up the color from my red Luminara candles sitting over a foot apart from them, but on the same mantle, out of the air. Really! Since this original post, I have had 2 tall white Luminara pillars develop the same phenomenon--and they are a fairly recent purchase that weren't even displayed--but still out of warranty. Just FYI.

Re: Luminara Question

ValuSkr — Mon, 05 Oct 2020 15:47:18 GMT

@Nickname new Very strange that red Luminara coloring can be contagious! Do you store them next to each other?

I have only ivory candles, so it's a relief to know they probably won't get the "rash."

Re: Luminara Question

Porcelain — Mon, 05 Oct 2020 16:25:12 GMT

Luminara measles? Pull the other one, Luminara.

Re: Luminara Question

Nickname new — Mon, 05 Oct 2020 17:00:55 GMT

They are stored in the same cupboard but not touching. I'm at a loss. A friend has had the same red "rash" on her light blue pillars. Hopefully the new manufacturer has improved the longevity of the candles. Also, I have many colors in close proximity and no "rash" is a different color!

Re: Luminara Question

Spurt — Mon, 05 Oct 2020 17:27:37 GMT

I have had my Ivory Luminara candles for several years and no red spots....In fact I have them on right now...no problems.....

Now Im concerned about the Ivory TSV's I recently purchased and recently displayed...hope they STAY ivory....

These candles are too expensive to do this...I would pose the question on her Facebook Page, Janine Graff QVC....

Re: Luminara Question

noodleann — Mon, 05 Oct 2020 17:34:21 GMT

@Nickname new wrote:
Update--After several emails back and forth with Luminara customer service, as well as providing, at their request, pictures of the outside and inside of 5 ivory candles, their response was that they probably picked up the color from my red Luminara candles sitting over a foot apart from them, but on the same mantle, out of the air. Really! Since this original post, I have had 2 tall white Luminara pillars develop the same phenomenon--and they are a fairly recent purchase that weren't even displayed--but still out of warranty. Just FYI.

That would mean that the color is vaporizing, airborne, and traveling. That means you could be breathing it. And that means that these candles shouldn't be around pets, pregnant women, people with medical conditions, etc. Or anybody else.

Not that I believe the BS that the CS gave you, but they deserve to have the brand trashed for floating such nonsense. They have a defective product. Replace or refund is the appropriate solution.

Re: Luminara Question

dollgal — Thu, 08 Oct 2020 00:30:01 GMT

I just noticed some red blotches forming on my ivory candles. They are about 3 years old and the only color candle I have. I wonder if it was a tainted batch of wax that affects only certain batches of candles.

Re: Luminara Question

KingstonsMom — Thu, 08 Oct 2020 13:46:19 GMT

@Nickname new

I have a ton of Luminara candles, many of them ivory and many that I've had for many years, but I've never had any discolor with splotches like that.

Are they situated where they get a lot of sunlight through a window perhaps?

Just wondering if that could cause it.

Re: Luminara Question

KingstonsMom — Thu, 08 Oct 2020 13:51:46 GMT

Beware the Luminara rash!

Re: Luminara Question

sunshine45 — Thu, 08 Oct 2020 14:22:59 GMT

strange....i have white and ivory and glitter luminara candles and some by candle impressions. have never had anything like this happen to them. in fact, i am impressed by the quality and longevity of the products themselves and the battery life.