topic Re: “Olivia”From Apple Support in Community Chat

“Olivia”From Apple Support

SeaMaiden — Fri, 18 Sep 2020 12:59:25 GMT

Yesterday we received at least 20 calls from Olivia from Apple Support....an automated robot call telling me my ICloud account has been hacked...to press one and stay on the line for assistance.....

Every call from "Olivia" was from a different phone number...thus I can not block them. So I just hand up on her rather than listen to the phone ring.

I decided to press one and see who I would talk to...

I got a call center( you can hear all the hubbub in the back ground....an Indian sounding fellow took the call....I told Him Olivia was calling me none stop....that Olivia needed to take a break....he laughed and said "Oh THAT Olivia". We chatted for a minute. It seems he gets a lot of called concerning Olivia.... he was polite and actually nice.

I knew that there was nothing he could do to stop the calls....it was just the only outlet I had for my frustration with the endless calls... it was entertaining 😄

Olivia's final call last night was about 6:00 pm. I hope she does not call again today....

Re: “Olivia”From Apple Support

Krimpette — Fri, 18 Sep 2020 13:03:37 GMT

I had a similar situation recently. I just kept blocking each number. I have a Panasonic phone which allows something like 200-250 blocks. If it starts to get full, I just delete them all and start over. Seems like those numbers don't get used again...at least not right away. It's been working for me.

Re: “Olivia”From Apple Support

cindyNC — Fri, 18 Sep 2020 13:06:06 GMT

That is so annoying.

Lots of people in my neighborhood have been getting calls saying their Amazon account has been erroneously charged and the neighbor needs to provide their amazon password to get it cleared up.

One person posted on FaceBook about it and then several other neighbors chimed in to say they got the same call.

Re: “Olivia”From Apple Support

SeaMaiden — Fri, 18 Sep 2020 13:11:49 GMT

I suppose for every Person that knows these are spam calls....there are enough gullible people who take the bait and give out there personal info or credit card number ...Mothers maiden name etc, that it makes it profitable for them. That is what is sad.

Re: “Olivia”From Apple Support

goldensrbest — Fri, 18 Sep 2020 13:46:51 GMT

I would think apple would have a better hold on stopping those calls, expensive phones.

Re: “Olivia”From Apple Support

mspatmac — Fri, 18 Sep 2020 14:05:44 GMT

@goldensrbest wrote:
I would think apple would have a better hold on stopping those calls, expensive phones.

@goldensrbest There are numerous settings I use on my iPhone to stop robo and unknown numbers in addition to blocking and have eliminated about 98% of unwanted calls. Some are sent directly to voice mail and robo calls don't leave messages.

Re: “Olivia”From Apple Support

bewise — Fri, 18 Sep 2020 14:06:25 GMT

Had the same thing happen here,Every time the call had a different number.I also did press 1 as. I was told to.The man started his line,then blocked him.Still had calls all the day an more.

Re: “Olivia”From Apple Support

wagirl — Fri, 18 Sep 2020 14:39:17 GMT

@SeaMaiden --just went through the very same thing a few weeks ago--call your provider--mine is Comcast. there is a way to block those calls on your phone---#77 or *77, -not sure if it is the * or the # first. it took maybe a day to finally get rid of most lof them. I still get a few but not the 20 I got in 12 hrs one Saturday.

Re: “Olivia”From Apple Support

millieshops — Fri, 18 Sep 2020 14:56:44 GMT

@SeaMaiden I know the tempation to answer is extreme, but once you do, I think those calls will continue. No way Olivia actually works for Apple.

Re: “Olivia”From Apple Support

Icegoddess — Fri, 18 Sep 2020 15:05:57 GMT

Unless "Olivia" was leaving me a message, I wouldn't know she even called since I don't answer calls from unknown sources, not even the ones from myself.

I did get an odd E-mail the other day. It supposedly came from Yahoo, although the actual E-mail address was a name@yahoo.com. But, it just aked if I had an Amazon account. Huh? Why would I even tell Yahoo that, much less some unknown person?

Re: “Olivia”From Apple Support

Krimpette — Fri, 18 Sep 2020 15:07:05 GMT

@bewise I don't answer at all. Once you answer, they know it's a live number. I just block most of those numbers I don't recognize. I never pick up my phone unless I recognize the caller.

Re: “Olivia”From Apple Support

catter70 — Fri, 18 Sep 2020 15:11:45 GMT

I got the call from Olivia, also. Funny, since I have nothing from Apple. I didn't answer.

Re: “Olivia”From Apple Support

Bri369 — Fri, 18 Sep 2020 15:15:25 GMT

I never answer those calls. It just makes more calls.

I block the number, no matter how many times they call from a different one. Eventually they stop.

Re: “Olivia”From Apple Support

sunshine45 — Fri, 18 Sep 2020 15:19:56 GMT

if you decide to answer, NEVER press a number. you may continue to have problems with these types of calls. ME?.....i have caller ID and never pick up unless i know the caller OR am expecting a call.

https://www.consumerreports.org/consumerist/please-dont-press-any-buttons-when-you-get-a-scammy-robocall/

Re: “Olivia”From Apple Support

shoesnbags — Fri, 18 Sep 2020 15:28:04 GMT

@goldensrbest wrote:
I would think apple would have a better hold on stopping those calls, expensive phones.

@goldensrbest

Since these calls are not coming from Apple, there is nothing Apple can or should do to stop them. Two weeks from now these same scammers will be sending out messages claiming to be from Amazon or some other company.

Re: “Olivia”From Apple Support

SeaMaiden — Fri, 18 Sep 2020 15:30:59 GMT

@wagirl wrote:
@SeaMaiden --just went through the very same thing a few weeks ago--call your provider--mine is Comcast. there is a way to block those calls on your phone---#77 or *77, -not sure if it is the * or the # first. it took maybe a day to finally get rid of most lof them. I still get a few but not the 20 I got in 12 hrs one Saturday.

@wagirl *77 works with Xfinity, AT&T and Verizon home phone service... and it only blocks callers who do not display their phone number... these spam calls do display spoof numbers to get around this...

Re: “Olivia”From Apple Support

Kachina624 — Fri, 18 Sep 2020 17:01:55 GMT

I'd be on the phone to my Congressional Representatives and phone company demanding something be done about such calls. It's harassment, pure and simple. I have a phone company screening device on my phone and rarely even get a solicitation, let alone Olivia.

Re: “Olivia”From Apple Support

SeaMaiden — Fri, 18 Sep 2020 17:05:14 GMT

@SeaMaiden wrote:
Yesterday we received at least 20 calls from Olivia from Apple Support....an automated robot call telling me my ICloud account has been hacked...to press one and stay on the line for assistance.....

Every call from "Olivia" was from a different phone number...thus I can not block them. So I just hand up on her rather than listen to the phone ring.

I decided to press one and see who I would talk to...

I got a call center( you can hear all the hubbub in the back ground....an Indian sounding fellow took the call....I told Him Olivia was calling me none stop....that Olivia needed to take a break....he laughed and said "Oh THAT Olivia". We chatted for a minute. It seems he gets a lot of called concerning Olivia.... he was polite and actually nice.

I knew that there was nothing he could do to stop the calls....it was just the only outlet I had for my frustration with the endless calls... it was entertaining 😄

Olivia's final call last night was about 6:00 pm. I hope she does not call again today....

UPDATE: Well, Olivia started her calling this morning at 9AM. So if I do not answer...the phone rings for like 20 rings none stop....Olivia is relentless

...even if I set the answer machine to pick up after the 2nd ring... Olivia leaves a message. So she does not hang up if the answering machine picks up... I guess I will have to turn off the ringer. Kind of goes against the purpose for having a phone...

to receive calls.

Re: “Olivia”From Apple Support

Krimpette — Fri, 18 Sep 2020 17:21:22 GMT

@SeaMaiden Just wondering....do you have the option to block calls on your phone? If not, maybe you can get one of those call blocking device. It's annoying that we pay for our phones, and these idiots pay nothing to use it to bug us.

Re: “Olivia”From Apple Support

stevieb — Fri, 18 Sep 2020 17:31:58 GMT

No Apple devices here but I still get calls from them routinely, and like the OP, there was one day last year that the calls were incessant, with multiple calls in the same day.

It really does seem unfortunate that we have this entire agency, the FCC, and yet it appears there's nothing they can do to clean up telecommunications...