topic Re: Furious at CVS Covid testing in Community Chat

Furious at CVS Covid testing

cozyseeker — Mon, 14 Sep 2020 19:48:50 GMT

I am so darned mad right now. Went to CVS drive through RX pickup this morning. Three cars in front of me and it took almost half hour for each car. As the car in front of me got to the window I could hear the pharmacist talking for a long time. I watched the guy in the car get out and show ID through the window and then grab what I thought was an RX bag from the drawer.

A few minutes later it dawned on me these people were taking a Covid test in the drive-through RX pickup line. I was so furious when I got to the window to just pickup my RX. There was no hand sanitizer available to the people testing, nothing, and they were not wearing masks in their cars. After they tested they put the plastic bag in a box right next to the RX pickup drawer. CVS used to test at the other side of their parking lot and it never occurred to me they would do this in the drive-up.

Pharmacist said they do this until 1PM each day and I should plan to come after that for my future RXs.

NO warning sign, no hand sanitizer, nothing. I am so afraid I was exposed today as I could not wear my mask to talk to the Pharmacy through the thick glass.

Re: Furious at CVS Covid testing

CelticCrafter — Mon, 14 Sep 2020 19:58:02 GMT

Did you call the corporate office or speak to store manager after you got home to voice your concerns or just come here to complain?

Re: Furious at CVS Covid testing

HeatherAG — Mon, 14 Sep 2020 20:02:58 GMT

That is a HORRIBLE idea by CVS. Not only is a logistical nightmare for people trying to pick up prescriptions (the whole purpose of the window/drive-up), but it sounds as if they are potentially exposing everyone in the drive-through to the COVID virus. They should have a separate tented testing area on the parking lot. They would need to have very strict sanitation and measures to avoid contamination as well as shutting the drive-through at 1:00 p.m. for a complete sterlization every day. You should call the headquarters and let them know what's happening. That cannot be sanctioned by corporate. If you're like my parents, they aren't able to go inside for their pick-ups, so they would have the same issues. I'm so sorry!

Re: Furious at CVS Covid testing

depglass — Mon, 14 Sep 2020 20:07:36 GMT

Coming here and complaining is a good way to tip off other posters about a pretty bad situation. Even our local multi-doctor clinic has the covid testing line outside of the building. It's going to be interesting this winter, but they are doing it right.

Re: Furious at CVS Covid testing

Etoile308 — Mon, 14 Sep 2020 20:06:27 GMT

Why couldn't you wear your mask at the drive through? I picked up three prescriptions yesterday. Had my mask on the entire time. Conversed as normal. Picked up my bag and placed it on a towel I had placed earlier on the passenger seat. Pulled through the drive through and parked. Pulled out a wipe and wiped hands, steering wheel, gear shift, etc. Then used by own sanitizer, because really, now a days who travels without it.

Re: Furious at CVS Covid testing

Lipstickdiva — Mon, 14 Sep 2020 20:07:58 GMT

Wow. That is crazy.

I had to be Covid tested last week. I was sent to a hospital drive-thru. I had to drive around the back of the building and pull through what almost look like an ambulance bay.

I pulled up with my required mask on and I had to show my ID through my window. The women working this area were in scrubs and wearing a mask. They confirmed I had an RX for the test and they took a big ziploc baggy with a swab and container in it and put it under my wiper blades. I was then directed to move up to another table. The women working that table looked like they were in hazmat suits including wearing a full face shield and a mask.

I was directed to roll my window down and put my mask just under my nose. I was swabbed, my swab was dropped into the container which was then put in the baggy and I was told I could leave. The entire process from start to finish was under 5 minutes.

Re: Furious at CVS Covid testing

proudlyfromNJ — Mon, 14 Sep 2020 20:09:00 GMT

One of the reasons I never use CVS for prescriptions etc. I use the small pharmacy in my small grocery store. No drive thru but in and out in a minute. There is also a local privately owned pharmacy which is the same.

Re: Furious at CVS Covid testing

Still Raining — Mon, 14 Sep 2020 20:10:24 GMT

Presumably this would be the same person giving flu shoots inside.

Retail pharmacies are not safe places.

One of our biggest outbreaks was at an outpatient pharmacy.

Re: Furious at CVS Covid testing

PA Mom-mom — Mon, 14 Sep 2020 20:16:17 GMT

@cozyseeker That sounds like a terrible situation! My CVS has two lanes going, one for the tests and one for the prescriptions. There is a sandwich board showing which lane to go to, and there are different people attending to the lanes. I wonder why all CVS pharmacies don't follow the same protocol.

Re: Furious at CVS Covid testing

brandiwine — Mon, 14 Sep 2020 20:17:43 GMT

I'd call my local health department and report them. No excuse for that!

Re: Furious at CVS Covid testing

Katcat1 — Mon, 14 Sep 2020 20:20:12 GMT

@cozyseeker Nothing will change unless you call or write to the manager of that CVS store with your complaints. It pays to speak up.

Re: Furious at CVS Covid testing

EatWell — Mon, 14 Sep 2020 20:27:43 GMT

@Katcat1 wrote:
@cozyseeker Nothing will change unless you call or write to the manager of that CVS store with your complaints. It pays to speak up.

👍

Re: Furious at CVS Covid testing

cozyseeker — Mon, 14 Sep 2020 20:28:39 GMT

@CelticCrafter Have a call into the store manager and am writing a letter to CVS Corp CEO right now. Sorry if you thought was just to complain. I thought someone here might benefit from my experience.

Re: Furious at CVS Covid testing

hckynut — Mon, 14 Sep 2020 20:38:38 GMT

@cozyseeker

Furious? Sounds like you are not a laid back person. Doesn't CVS have walk-in pickup, or are they closed to the public? Why would they be wearing a mask if they were inside their own car?

I have only been out and about 6 times since March, all to my 2nd home, the hospital. I did not wear a mask in our car or until I got inside the hospital.

Last week I had to wait 90 minutes to get my monthly B-12 shot, usually 30 minutes or

Max. Was I furious? Nah I'm a laid back kind of guy.

Go for a walk, no need for a mask unless you live on the west coast. Make a nice cup of tea and meditate, that should do it.

hckynut(john)

Re: Furious at CVS Covid testing

Greeneyedlady21 — Mon, 14 Sep 2020 20:41:33 GMT

@brandiwine wrote:
I'd call my local health department and report them. No excuse for that!

That's what I would do. Forget about CVS corporate. I've dealt with them often, they'll just make excuses and cover it up.

I would call your state department of health and human services.

Re: Furious at CVS Covid testing

sunshine45 — Mon, 14 Sep 2020 20:42:49 GMT

@proudlyfromNJ wrote:
One of the reasons I never use CVS for prescriptions etc. I use the small pharmacy in my small grocery store. No drive thru but in and out in a minute. There is also a local privately owned pharmacy which is the same.

luckily we are able to use our local small pharmacies also......PLUS they deliver with no charge! so much more convenient.

Re: Furious at CVS Covid testing

Mindy D — Mon, 14 Sep 2020 20:50:28 GMT

CVS has a TV ad that says they now have drive through testing. I'm surprised they didn't set up a protocol to keep test samples away from medications ready for pick up.

Re: Furious at CVS Covid testing

KatieB — Mon, 14 Sep 2020 20:53:43 GMT

@cozyseeker Put on a mask and go inside.

Re: Furious at CVS Covid testing

Mom2Dogs — Mon, 14 Sep 2020 21:02:55 GMT

I would not have sat in my car for that long...mask up and go inside, unless you are not able to. There should have been a sign about the testing and a time wait, that was rude of CVS.

as far as wearing as mask....it would never occur to me to wear a mask while in my car at a drive thru.

Re: Furious at CVS Covid testing

Cakers3 — Mon, 14 Sep 2020 21:05:50 GMT

@cozyseeker wrote:
I am so darned mad right now. Went to CVS drive through RX pickup this morning. Three cars in front of me and it took almost half hour for each car. As the car in front of me got to the window I could hear the pharmacist talking for a long time. I watched the guy in the car get out and show ID through the window and then grab what I thought was an RX bag from the drawer.

A few minutes later it dawned on me these people were taking a Covid test in the drive-through RX pickup line. I was so furious when I got to the window to just pickup my RX. There was no hand sanitizer available to the people testing, nothing, and they were not wearing masks in their cars. After they tested they put the plastic bag in a box right next to the RX pickup drawer. CVS used to test at the other side of their parking lot and it never occurred to me they would do this in the drive-up.

Pharmacist said they do this until 1PM each day and I should plan to come after that for my future RXs.

NO warning sign, no hand sanitizer, nothing. I am so afraid I was exposed today as I could not wear my mask to talk to the Pharmacy through the thick glass.

@cozyseeker I am totally confused.

First, you waited 90 minutes in line?

Next: What are you talking about-who is doing the testing???? Is there a pharmacists standing next to these cars? Why would that driver need to get out of his car, talk to the pharmacist through a window, then put a bag back?

Who isn't sanitizing their hands???? The person who gave you your scripts?

If that driver could speak through the window, so should you.

Plus CVS has a microphone set up-you don't have to yell through a window.