topic Re: new service.....QVC EASY RETURNS? in Community Chat

new service.....QVC EASY RETURNS?

sunshine45 — Sat, 12 Sep 2020 17:28:03 GMT

did anyone receive any information about QVC EASY RETURNS?

just wondering how it is working out for customers if they have used it?

i dont return a lot, but it would be nice to get refunds faster. my last one took about five weeks.

Re: new service.....QVC EASY RETURNS?

jackthebear — Sat, 12 Sep 2020 17:31:56 GMT

@sunshine45 wrote:
did anyone receive any information about QVC EASY RETURNS?
just wondering how it is working out for customers if they have used it?
i dont return a lot, but it would be nice to get refunds faster. my last one took about five weeks.

someone posted about this earlier this week,

Re: new service.....QVC EASY RETURNS?

hennypenny — Sat, 12 Sep 2020 18:05:52 GMT

This is total insanity.

We should not have to jump through hoops to have our returns processed properly.

I am not taking pictures or sending info on my phone.

They need to get their act together.

I have never dealt with such incompetence.

Re: new service.....QVC EASY RETURNS?

sunshine45 — Sat, 12 Sep 2020 18:23:30 GMT

@hennypenny wrote:
This is total insanity.
We should not have to jump through hoops to have our returns processed properly.
I am not taking pictures or sending info on my phone.
They need to get their act together.
I have never dealt with such incompetence.

@hennypenny

you do not have to send the information on your phone. you dont even have to take a photo if you dont want to or cannot. you can send it via email to the email address mentioned. i honestly do not blame it all on qvc because the usps service in our area has been HORRIBLE the last few months.

Re: new service.....QVC EASY RETURNS?

Porcelain — Sat, 12 Sep 2020 18:33:42 GMT

Cost cutting measure? They get the customer to digitize the return form for them. Very cute.

Re: new service.....QVC EASY RETURNS?

GenXmuse — Sat, 12 Sep 2020 19:04:54 GMT

It's not like you have to do it that way now.

Re: new service.....QVC EASY RETURNS?

Foxxee — Sat, 12 Sep 2020 19:59:43 GMT

QVC's innovative solution for a dysfunctionally run company.

Good going QVC. You'll be beating Amazon in no time.

Re: new service.....QVC EASY RETURNS?

geezerette — Sat, 12 Sep 2020 20:13:29 GMT

@sunshine45

Oh yes. I got that quite a while ago. I haven't used it, though.

I also got information about a new "priority" phone number for QCard holders. Haven't used that yet, either.

Re: new service.....QVC EASY RETURNS?

candyagain — Sat, 12 Sep 2020 20:27:35 GMT

I received this awhile ago. I used it for four items, one pricey. It worked like a charm. Fast, accurate, peace of mind.

Re: new service.....QVC EASY RETURNS?

stevieb — Sat, 12 Sep 2020 22:20:57 GMT

I have been among the very first to throw daggers at QVC when I think they're in the wrong, but I don't see an issue with this. Use it if you want. Don't use it if you don't want to. It's a choice being offered and, to me, choices are usually nice to have. It seems they're trying to address shipping and return issues and while this might not be everybody's idea of a viable solution, once again, it is a choice. You can take it or leave it. Credit where it's due for at least making an effort.

Re: new service.....QVC EASY RETURNS?

Foxxee — Sat, 12 Sep 2020 22:43:21 GMT

Having another return option for those not wanting to wait 3-4 weeks for their refunds is not the point.

If QVC didn't use a rinky dink return shipping service and hire more people to process returns, this option wouldn't be necessary.

What other retailer takes so long to process refunds? I don't know any.

Most of my returns were for defective, improperly packed damaged items, missing parts, and inconsistent sizing that didn't match the product page. Then, they have the gall to ask me to add extra steps to receive a refund more quickly when this was their fault.

A better solution would be to issue a refund as soon as it was shipped using the return tracking number. I've had a few retailers have their systems set up to issue a refund after they receive the number from the shipper.

For those not using QVC's return label, call CS with the return tracking number to get a refund.

Re: new service.....QVC EASY RETURNS?

TVLand — Sat, 12 Sep 2020 21:37:30 GMT

Also ....some of their newest return labels are in three parts.... all on the outside under the shipping label....is ridiculous....I find impossible to separate...which leaves me having to call customer service and ask for a return label....I have a printer....but for an unknown reason my printer does not work with QVC..... I might add I have no issue printing from other websites....these are two annoying issues for trying to return...

I received an email explaining this newest way to making returns ...that's not for me...

Re: new service.....QVC EASY RETURNS?

Mom2Dogs — Sat, 12 Sep 2020 21:45:25 GMT

Won't work for me, I don't have a smart phone.

Re: new service.....QVC EASY RETURNS?

sunshine45 — Sat, 12 Sep 2020 21:54:44 GMT

@Mom2Dogs wrote:
Won't work for me, I don't have a smart phone.

you dont need a smartphone @Mom2Dogs

Re: new service.....QVC EASY RETURNS?

sunshine45 — Sat, 12 Sep 2020 21:55:43 GMT

@candyagain wrote:
I received this awhile ago. I used it for four items, one pricey. It worked like a charm. Fast, accurate, peace of mind.

thanks for the positive review @candyagain !

Re: new service.....QVC EASY RETURNS?

Mom2Dogs — Sat, 12 Sep 2020 21:58:24 GMT

@sunshine45 wrote:
@Mom2Dogs wrote:
Won't work for me, I don't have a smart phone.

you dont need a smartphone @Mom2Dogs

@sunshine45 The directions read..take a photo....

Re: new service.....QVC EASY RETURNS?

stevieb — Sat, 12 Sep 2020 22:24:05 GMT

@Mom2Dogs wrote:
@sunshine45 wrote:
@Mom2Dogs wrote:
Won't work for me, I don't have a smart phone.

you dont need a smartphone @Mom2Dogs
@sunshine45 The directions read..take a photo....

@Mom2Dogs If you read further it tells you what to do if you can't take a photo...

Re: new service.....QVC EASY RETURNS?

stevieb — Sat, 12 Sep 2020 22:26:37 GMT

Sheesh... I don't buy a lot from QVC so I don't return a lot. If I found myself returning many things, I'd probably consider limiting purchases, but we each get to decide that for ourselves. Similarly and as noted, we can each decide whether to try this return option of not. Perhaps they could do a lot of things to streamline the process but this is what they're offering and our option, again, is to take it or leave it.

Re: new service.....QVC EASY RETURNS?

sunshine45 — Sat, 12 Sep 2020 22:34:35 GMT

@Mom2Dogs wrote:
@sunshine45 wrote:
@Mom2Dogs wrote:
Won't work for me, I don't have a smart phone.

you dont need a smartphone @Mom2Dogs
@sunshine45 The directions read..take a photo....

@Mom2Dogs

please read #6 again......

Re: new service.....QVC EASY RETURNS?

Mom2Dogs — Sat, 12 Sep 2020 22:38:15 GMT

@sunshine45 Opps! The text was hard to read so I stopped after it read, take a photo....thanks for the clarification.