topic Re: ebay question regarding missing package in Community Chat

ebay question regarding missing package

sunshine45 — Fri, 28 Aug 2020 19:45:21 GMT

i ordered two items from ebay sellers and they are showing as having been delivered yesterday, but they were not delivered. we actually had NO mail yesterday at all.....which is very unusual.

it has also not arrived today.

i have contacted the seller and the seller says i can file a claim with usps. is that my responsibility or their responsibility?

i am still hoping though that it shows up!

Re: ebay question regarding missing package

Miss Pepsi — Fri, 28 Aug 2020 19:52:10 GMT

I think if it shows delivered it is your responsibility.

Re: ebay question regarding missing package

Mom2Dogs — Fri, 28 Aug 2020 19:53:19 GMT

@sunshine45 ....the package could have been delivered to the wrong address.

I came home from work to find a large box on my porch....the label clearly reads the address, but it was delivered to me instead of the proper address.

I was hoping UPS would discover their error and swing back around and pick it up, sigh...they have not. Now I need to get it to the right address.

Re: ebay question regarding missing package

Mz iMac — Fri, 28 Aug 2020 19:53:33 GMT

"they are showing as having been delivered yesterday"

Showing up where? USPS website?

You will need to file a claim w/the postal service. If you have their tracking # you can also go to your local PO & advise them of the descripancy. You need the # to file a claim.

The seller did their job. The P.O. lost your package or it was stolen if that is the case. I would keep the seller up to date on the progress.

Re: ebay question regarding missing package

Foxxee — Fri, 28 Aug 2020 19:58:54 GMT

Never had this occur before, so I wouldn't know how this is handled by individual sellers.

It's possible they were delivered to the wrong address. Also, did you walk around your house to see if they were put at another door or in front of garage doors?

Were you home all day? They could have been stolen.

If you have a tracking number, I would contact USPS. There may be insurance on the packages. You could also contact ebay and submit a claim. They may give you a refund.

Re: ebay question regarding missing package

Kachina624 — Fri, 28 Aug 2020 20:04:21 GMT

@sunshine45 Were the packages insured? If so, I believe, as the insurer, the sender has to file the claim. He or she would have the receipt.

Re: ebay question regarding missing package

KingstonsMom — Fri, 28 Aug 2020 20:22:09 GMT

I'm dealing with USPS as we speak about 2 QVC packages that showed being delivered today, but only one was delivered.

1 package was a jacket in Q's plastic clothing bags, which was stuffed in my mailbox, but the other package was a piece of jewelry, probably in the brown padded envelopes that Q uses and it was not there.

Apparently it's impossible to call your local P.O. these days, I had to file an inquiry online at USPS.com.

Re: ebay question regarding missing package

noodleann — Fri, 28 Aug 2020 20:36:48 GMT

The seller is off the hook, and eBay should not be refunding for packages that show as delivered. This just encourages buyer fraud. USPS may or may not accept a claim for a package that tracing shows was delivered, for the same reason.

A few years back, I was expecting two packages so I was keeping close tabs on the tracking through the day of delivery. When the tracking showed "delivered," I went to the front porch--nothing. Before getting crazy, I walked over to the house next door and retrieved both boxes from their front steps.

I would check with neighbors and then try to talk to the driver. It's also remotely possible that the driver prescanned the packages but failed to deliver them, and they'll be delivered tomorrow. Drivers are supposed to scan at delivery, but sometimes they scan a batch of things at the same time, which can create problems like this.

Re: ebay question regarding missing package

KingstonsMom — Fri, 28 Aug 2020 20:52:55 GMT

USPS DOES, in fact accept a claim on a package that showed delivery, yet it wasn't delivered, I just filed one (details in my above post).

Re: ebay question regarding missing package

SilleeMee — Fri, 28 Aug 2020 21:13:20 GMT

That happened to me. Here's what I did...first I contacted the seller and the seller told me to "Return this item" even though I never actually received it. Under the Return this item there is a place to enter a reason for return. You need to choose one unrelated reason in the list then put an explanation of not received. The seller will get the request and refund you. If not then ebay will step in and refund your money. A black mark goes down against the seller when that happens. It would be in the best interest of the seller to do the refund in order to avoid a bad transaction.

@sunshine45

eta - eBay has a money back guarantee. Use that and don't go thru filing with postal service.

Re: ebay question regarding missing package

sunshine45 — Fri, 28 Aug 2020 21:08:34 GMT

2 different sellers, 2 different packages.

both show delivered yesterday according to the tracking on ebay.

not sure if they were insured, but i will double check with the sellers. one was worth about $50 one was worth about $80.

i have looked everywhere that usps usually leaves my packages.

yes, i was home all day.

we received absolutely NO mail at all yesterday.....no bills, no junk, no packages. i had mailed to be picked up in my mailbox, with the flag up, and it was not taken.

so, two days, no showing on the packages. still hoping they show up, but who knows at this point.

i will file a claim through usps, but wanted to know if it was my responsibility or the sellers..... or both. i dont want to pay for something i did not receive and i am guessing if i did not receive it then the money goes back to the seller, who in turn refunds me? with the usps being the way it is these days, i dont want this to drag on. i know that if i dont receive a package from qvc (even if it is showing as delivered), they either send me a new item or refund me. of course, they are a big company and the sellers on ebay may be much smaller.

Re: ebay question regarding missing package

BadWolf — Fri, 28 Aug 2020 21:12:02 GMT

Had this happen to me and the seller is totally off the hook. Ebay will do nothing. Some unscrupulous sellers were sending envelopes or small empty packages to show delivery. I quit buying from Ebay. Post office should be contacted but have to do so right away.

Re: ebay question regarding missing package

KingstonsMom — Fri, 28 Aug 2020 21:16:30 GMT

@sunshine45

When you file a claim with USPS for a package they show delivered, but you did not receive, the USPS will reimburse you directly, but you'll be asked to provide USPS for a receipt showing the price of the item (minus tax or shipping fees).

They will only reimburse you for the item's actual cost, nothing else..

Re: ebay question regarding missing package

SilleeMee — Fri, 28 Aug 2020 21:19:42 GMT

@BadWolf wrote:
Had this happen to me and the seller is totally off the hook. Ebay will do nothing. Some unscrupulous sellers were sending envelopes or small empty packages to show delivery. I quit buying from Ebay. Post office should be contacted but have to do so right away.

That is not true. eBay has a money back guarantee.

https://pages.ebay.com/ebay-money-back-guarantee/

Re: ebay question regarding missing package

Mz iMac — Fri, 28 Aug 2020 21:58:30 GMT

@sunshine45 "according to the tracking on ebay."

What does the USPS tracking site show?

Re: ebay question regarding missing package

sunshine45 — Fri, 28 Aug 2020 22:29:41 GMT

@Mz iMac

it shows as delivered 8/27/2020 "in or at mailbox."

Re: ebay question regarding missing package

Sage04 — Fri, 28 Aug 2020 22:48:30 GMT

USPS use GPS so they can find exactly where it was delivered. Had this happened last week and the mail person brought it back the following day.

@sunshine45

Re: ebay question regarding missing package

patbz — Fri, 28 Aug 2020 22:48:17 GMT

About ten years ago I bought a handcrafted kokopelli from Ebay and had it sent to my P.O.box. Got a notice from Ebay that it was in my box but it wasn't there. Turned out it was placed in a box near mine (wish I knew which). I went to Postmaster who acknowledged that someone had turned in yellow card and claimed my package. Post office wouldn't acknowledge that they and the thief were to blame. I filed with Pay Pal and I lost ( I was out about $80). Only time in 15 years ( over 1000 purchases that I was out $). Several months later I was in Gallup and found a similar Kokopelli, negotiated a great price, so I filed the whole thing under " lessons learned ".

Re: ebay question regarding missing package

myvoice — Sat, 29 Aug 2020 00:14:46 GMT

I think I got you all beat. Many years ago we ordered a small part for our washing machine and it had apparently been shipped in a very small envelope with a tracking number on it and one could plainly see that we never got it including the seller too could see that. Despite contacting him on 2 separate occasions he never responded and the post office never found it. Because this vendor was the only one selling the exact part we needed we didn't protest knowing that we would have to order again from him to fix our machine and the price was low, less than $10 although shipping was not free. So, we didn't pursue a refund from him or ebay and just ordered it again and that is how we found out it was sent in a tiny envelope with a tracking number as we did receive it the second time. As far as doing business with him ever again that is doubtful. We would have appreciated an acknowledgment at least, that he knew we never received it.

Re: ebay question regarding missing package

BadWolf — Sat, 29 Aug 2020 00:55:29 GMT

@SilleeMee It is absolutely true. Their moneyback guarantee does not cover items shown as delivered. I tried to pursue it with them and was told - too bad! Take it up with the Post Office - not the seller's problem.

ETA: Also, Ebay will not let you leave negative feedback when you do not receive your item.