topic Re: MACY'S NIGHTMARE!! in Community Chat

MACY'S NIGHTMARE!!

furbabylover — Mon, 24 Aug 2020 20:44:36 GMT

Never again!! I bought an expensive ring as a gift from Macy's over a month ago. I returned it within 48 hours because it was damaged. They received the return 3 days after that. I checked today and still no refund, so I went to their website. Their contact email address for customer service sends back a message that due to COVID that service does not work. So I looked for a phone number on their site- nothing. I decided to try their Chat and found out from the agent that jewelry takes a month for a refund!! Shouldn't Macy's state that on their website? Meanwhile I will have to pay interest on my credit card if I can't pay off the ring. That's it for Macy's.

Re: MACY'S NIGHTMARE!!

kaydee50 — Mon, 24 Aug 2020 20:46:16 GMT

Dispute the charge with your credit card company. Tell them what happened.

Re: MACY'S NIGHTMARE!!

Trinity11 — Mon, 24 Aug 2020 20:52:40 GMT

@furbabylover wrote:
Never again!! I bought an expensive ring as a gift from Macy's over a month ago. I returned it within 48 hours because it was damaged. They received the return 3 days after that. I checked today and still no refund, so I went to their website. Their contact email address for customer service sends back a message that due to COVID that service does not work. So I looked for a phone number on their site- nothing. I decided to try their Chat and found out from the agent that jewelry takes a month for a refund!! Shouldn't Macy's state that on their website? Meanwhile I will have to pay interest on my credit card if I can't pay off the ring. That's it for Macy's.

That is just an excuse because I returned a pair of dented earrings and received the refund within 2 days after they received them. Perhaps, another agent could be of assistance. Good luck!

Re: MACY'S NIGHTMARE!!

Cakers3 — Mon, 24 Aug 2020 20:54:22 GMT

@furbabylover From their updated posts regarding refunds and COVID-19:

For the safety of our Colleagues, we have temporarily reduced staffing at our warehouses. As a result, we are experiencing processing delays up to several weeks, and it may also take several days for your issuer to post activity to your account. Please be assured that refunds for returns will be processed as soon as possible.

I'm sorry this is taking so long but all of us need to be aware of COVID-19 notices wherever we shop.

The agent most likely told you that because the delays, while annoying for the customer, seem to be standard all over the place.

You could call your CC company but since Macy's states this it may be difficult to get them to do anything.

Good luck.

Re: MACY'S NIGHTMARE!!

furbabylover — Mon, 24 Aug 2020 21:20:38 GMT

I totally understand the slow-down. The only thing about returns that I saw on my Macy's page was this:

"Once we receive your mailed return in store, we’ll process your credit immediately. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed."

Had I known otherwise I would not have bought from them. They have no problem taking your money in short order, but refunding it is another animal!

Re: MACY'S NIGHTMARE!!

kaydee50 — Mon, 24 Aug 2020 21:30:43 GMT

@furbabylover wrote:
I totally understand the slow-down. The only thing about returns that I saw on my Macy's page was this:

"Once we receive your mailed return in store, we’ll process your credit immediately. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed."

Had I known otherwise I would not have bought from them. They have no problem taking your money in short order, but refunding it is another animal!

That is true of every vendor, price quickly charged, refunds take days/weeks. Not just Macy's.

Re: MACY'S NIGHTMARE!!

Mindy D — Mon, 24 Aug 2020 22:13:35 GMT

@furbabylover wrote:
Never again!! I bought an expensive ring as a gift from Macy's over a month ago. I returned it within 48 hours because it was damaged. They received the return 3 days after that. I checked today and still no refund, so I went to their website. Their contact email address for customer service sends back a message that due to COVID that service does not work. So I looked for a phone number on their site- nothing. I decided to try their Chat and found out from the agent that jewelry takes a month for a refund!! Shouldn't Macy's state that on their website? Meanwhile I will have to pay interest on my credit card if I can't pay off the ring. That's it for Macy's.

It is not unusual for companies to delay reembursement for returns of jewelry and electronics due to the high degree of theft of these items. If you want to speed things up and you purchased on a major credit card, call the credit card company.

Re: MACY'S NIGHTMARE!!

FancyPhillyshopper — Tue, 25 Aug 2020 00:18:24 GMT

All the Macy's stores in my area are open. I also bought a ring online and decided to return it. It was a five minute process in the store. Due to insurance issues and postal office delays, I find going to the store much easier and more secure than return by mail, especially with fine jewelry. Macy's always has great jewelry sales.

Re: MACY'S NIGHTMARE!!

stevieb — Tue, 25 Aug 2020 00:27:40 GMT

Macy's alleged customer service during this pandemic has been among the worst I've experienced. I finally gave up on a price adjustment after learning, as did the OP, that they aren't answering emails and, at the time, they weren't answering the phone after numerous attempts. Later, I tried calling again and was told via a recording my wait time would be an hour. No thanks. And this will go on indefinitely, you can bet on it, because they're getting away with it. They're happy to keep selling and sending out, but want no part of standing behind what they're selling. Their corporate office, stores and customer service contacts have all been completely unresponsive. I think we all get that times are hard, but this is no way to treat customers, most especially when business isn't exactly booming and stores are being closed.

Re: MACY'S NIGHTMARE!!

furbabylover — Tue, 25 Aug 2020 01:07:08 GMT

Thank you!! Great idea!!

Re: MACY'S NIGHTMARE!!

furbabylover — Tue, 25 Aug 2020 01:08:38 GMT

Thank you!! Now I'm really mad- I'm going after them!!

Re: MACY'S NIGHTMARE!!

furbabylover — Tue, 25 Aug 2020 01:13:55 GMT

I don't live within 200 miles of a Macy's, so returning in person is not an option. Wish I could!!

Re: MACY'S NIGHTMARE!!

furbabylover — Tue, 25 Aug 2020 01:16:55 GMT

I am sorry you went through that. It seems bizarre to me that a company of this size and history can shut down their email contacts, remove their phone numbers from their website, and if you can find a phone number on the web you wait for hours. Shameful!!

Re: MACY'S NIGHTMARE!!

Desert Lily — Tue, 25 Aug 2020 01:43:51 GMT

@furbabylover Call Macy's customer service number.

1-800-289-6229.

I just called them on Friday for a price adjustment on a mattress topper and was immediately taken care of. I was very pleased and had no problems.

Have your order number ready so you can give it to the customer servic rep.

If the phone number gets poofed, google it.

Re: MACY'S NIGHTMARE!!

furbabylover — Tue, 25 Aug 2020 01:49:49 GMT

Thank you!! You're giving me hope!!!

Re: MACY'S NIGHTMARE!!

elated — Tue, 25 Aug 2020 03:18:06 GMT

When you recover your ring, you should have received a receipt. The phone number is on top with the order number. You should try that number. They have a phone number for online orders.

I have had only one issue with Macy's and that was when all stores were closed. It took about a month for me to receive my credit. I contacted Customer Service and was issued a credit in 48 hours. Now, I return to the store.

I am a Platinum member and if I call, I get priority. I can understand your frustration. Just keep trying and hopefully it will get resolved quickly.

Re: MACY'S NIGHTMARE!!

chiclet — Tue, 25 Aug 2020 10:50:59 GMT

I returned 4 valances in a box and they only credited me for one. I got a rep on the phone and she said they would fix it but have not done it. That was over a month ago. When I ordered the valances they sent me an email that they did not have the stock. I then ordered from somewhere else and macys sent the valances anyway. I sent back in same box unopened and now I have only credit for one when it was their fault I had to send back. Frustrating times!!!!