topic Re: Renewed Sirius/XM in Community Chat

Renewed Sirius/XM

patbz — Fri, 14 Aug 2020 18:43:05 GMT

Renewed my XM for $4.99 a mth. I love my XM but hate that they make you jump thru hoops to get a deal. Called, spoke to two different CS people, fibbed a bit ( how I'm on a small fixed income) and they finally came through. This beats their regular rate by $9 a month! So silly they make me go through this yearly ( customer for 15 years).

Re: Renewed Sirius/XM

SeaMaiden — Fri, 14 Aug 2020 18:50:27 GMT

@patbz wrote:
Renewed my XM for $4.99 a mth. I love my XM but hate that they make you jump thru hoops to get a deal. Called, spoke to two different CS people, fibbed a bit ( how I'm on a small fixed income) and they finally came through. This beats their regular rate by $9 a month! So silly they make me go through this yearly ( customer for 15 years).

@patbz I decided I am done with jumping through the hoops. This last year I did that was my last year. I will not renew when I receive the ridiculous letter in the mail asking for $295 or whatever amount they want to charge. I can get it down to $10 a month with a phone call that is a waste of my time. Never again.

they lost a long time customer.

Re: Renewed Sirius/XM

Mz iMac — Fri, 14 Aug 2020 18:59:01 GMT

"I'm on a small fixed income" works every time w/me!

When I recently renewed my BJ's membership I even threw in how Covid-19 increased the prices of not only food items but also non-food items that I could no longer afford the senior rate of $25/yr. That money had to go elsewhere.

Desk CR felt so sorry for me that she added another year to my membership at no extra cost - $25/2yrs. I profusely thanked her & told her it was a bit of a stretch but I will manage.

~~ain't' no shame in my game.~~

Re: Renewed Sirius/XM

itsmagic — Fri, 14 Aug 2020 18:59:49 GMT

I’ve had to jump through hoops to get a better deal on my cable. I hate it too. And if I can’t get a better deal and choose a different provider then when I call to cancel they say - did you call before you changed so we could give you a better deal? Very frustrating.

Re: Renewed Sirius/XM

FranandZoe — Fri, 14 Aug 2020 19:50:00 GMT

Dealing with Sirius is the worst but they do always come thru. Just a pain in the but.

This time I did an online chat - it was easier.

Re: Renewed Sirius/XM

lkat — Fri, 14 Aug 2020 19:57:00 GMT

It annoys me that you have to contact them every time, but I've always found it incredibly easy to get them to cut the price by a lot. I just use online chat and tell them I want to cancel. That's all it's ever taken for me to get the price reduced. I think I called them a few times back in the old days before they had online chat, but I much prefer the chat.

It's crazy the regular price that they charge, guess they hope that a lot of people just pay it because they don't want to bother contacting customer support.

Re: Renewed Sirius/XM

NickNack — Fri, 14 Aug 2020 20:02:31 GMT

Have you all ever called to cancel and they just say "okay"? I've never called but really hate to pay such a high price for this. I just got my notice and think I will try to get it reduced this time. When do you call? Just right before it's due?

Re: Renewed Sirius/XM

PinkyPetunia — Fri, 14 Aug 2020 20:10:46 GMT

Yes. call to discuss the bill before the renewal date. I say that it is way too expensive for me to conntinue at that rate. They will offer something around $125 a year. If you dont like what you are offered, end the call and speak to a different agent.

Re: Renewed Sirius/XM

ValuSkr — Fri, 14 Aug 2020 20:15:00 GMT

$4.99 per month for 12 months is a good deal - well done!

I've found that it's best to drop coverage for a month or two when my subscription expires. They'll come back and shower you with deals, each one better than the last.

Re: Renewed Sirius/XM

Tuffcookie — Fri, 14 Aug 2020 20:32:26 GMT

They will not let you cancel! I decided I did not want Sirius anymore, no matter what kind of an offer they gave me. I reported their shady practices to the Ohio Attorney General's office. I was finally able to cancel my subscription with them after that!

Re: Renewed Sirius/XM

MamaWick — Fri, 14 Aug 2020 21:19:23 GMT

EVERY SINGLE YEAR!!! So frustrating but we do it. We've been customers since 2009. They used to offer lifetime for about $600, but no longer do.

Re: Renewed Sirius/XM

Pook — Fri, 14 Aug 2020 21:20:03 GMT

I used to hate that just for my vehicle which since retired do not drive much but now only for the higher price the ability to have it on all your devices which now is worth it to me.

Re: Renewed Sirius/XM

patbz — Fri, 14 Aug 2020 21:34:08 GMT

@NickNack : I have called as soon as I spot a deal (today I called as my current deal is up on Sept 17 th; 1st CS rep said "call back after contract is up"; didn't listen, just called back on their cancellation phone #. I really laid it on-- senior citizen etc, even said DH was laid off-- he wasnt). I always make the date my current agreement is up and do it before then!

Re: Renewed Sirius/XM

patbz — Fri, 14 Aug 2020 21:36:32 GMT

@MamaWick : One of my cars has a lifetime on it ( bought the lifetime in 2005 for $300).

Re: Renewed Sirius/XM

jackthebear — Fri, 14 Aug 2020 21:45:20 GMT

@NickNack wrote:
Have you all ever called to cancel and they just say "okay"? I've never called but really hate to pay such a high price for this. I just got my notice and think I will try to get it reduced this time. When do you call? Just right before it's due?

I would otherwise they

will keep billing you

Re: Renewed Sirius/XM

SeaMaiden — Fri, 14 Aug 2020 22:39:55 GMT

@Tuffcookie wrote:
They will not let you cancel! I decided I did not want Sirius anymore, no matter what kind of an offer they gave me. I reported their shady practices to the Ohio Attorney General's office. I was finally able to cancel my subscription with them after that!

@Tuffcookie This is why I always have paid by check and not given them my credit card.

Re: Renewed Sirius/XM

Mz iMac — Fri, 14 Aug 2020 22:48:39 GMT

@patbz wrote:
@MamaWick : One of my cars has a lifetime on it ( bought the lifetime in 2005 for $300).

My car came w/free SirusXM for life too. I could not figure out how to activate after reading the instructions back & forth w/a fine tooth comb. The section for me to enter a code never came up. When I took my car in for it's first check-up I mentioned that fact. The mechanic set me up in 2 seconds. Then he told me as well wrote out the instructions on what to do to add it to my 2 DOTs.

Re: Renewed Sirius/XM

Elbelle — Fri, 14 Aug 2020 22:50:35 GMT

You have inspired me! I just received my renewal notice and will try calling them!

Re: Renewed Sirius/XM

september — Fri, 14 Aug 2020 22:54:04 GMT

@NickNack wrote:
Have you all ever called to cancel and they just say "okay"? I've never called but really hate to pay such a high price for this. I just got my notice and think I will try to get it reduced this time. When do you call? Just right before it's due?

Yes! Did this about a month ago. I was playing the "lower my rate" game every six months and was tired of it. I also wasn't driving much and using my automobile satellite service. I told them this. At first they insisted I could use the service in my home as well. I said I wouldn't do that and to just cancel it. They did. I don't miss it.

for the few times I am in my car, I found an fm station that's very similar to the one I listened to via satellite

Re: Renewed Sirius/XM

itsmagic — Fri, 14 Aug 2020 23:11:06 GMT

@Tuffcookie wrote:
They will not let you cancel! I decided I did not want Sirius anymore, no matter what kind of an offer they gave me. I reported their shady practices to the Ohio Attorney General's office. I was finally able to cancel my subscription with them after that!

My former boss had to do the same thing and file a complaint with our state attorney general’s office since they kept charging him after he had called to cancel several times. Sirius finally cancelled it after that.