topic Re: A Very Disappointed Customer in Community Chat

A Very Disappointed Customer

I am appleblossom — Mon, 10 Aug 2020 17:29:11 GMT

I am disappoiinted in purchases and in returns. Purchases are in the process mode for more than 10 days without any explanation given. Returns can't be traced using a tracking number when the prepaid label is used. When I call for info I receive a recorded message that they are hiring more help so I have to use the automated system which states that returns can take up to 17 days to be received. What they are not telling me is the return has been received but not processed. They only use USPS for deliveries to homes so that requires another delay by the post office. Why should I buy from QVC when other large dept. stores delivered my packages using Fed Ex in two days using free shipping? Well I am going to continue to use the other stores who give free shipping and forget QVC.

Re: A Very Disappointed Customer

KingstonsMom — Mon, 10 Aug 2020 17:46:10 GMT

@I am appleblossom

I've shopped here for over 25 years, but ver rarely order anymore, for the reasons you mentioned.

Except, I NEVER use the prepaid label, after using 1 time and seeing how ridiculously slow it was, I pay my own return postage.

I have detailed tracking, free insurance ($50) and 1 week after it shows delivered to QVC, I can call, they verify that t was received and promptly issue my refund.

Many times the cost is less than the label, but even if it's a little more, it's well worth it, IMO.

Re: A Very Disappointed Customer

coco14 — Mon, 10 Aug 2020 18:03:57 GMT

And yet, all you complainers come back day after day to post your outrage at QVC - if you are on this site, you have read the complaints and still continue to buy - why? So you can then start another thread with question marks, explanation marks, large caps, threats etc?

As a more than 30 year viewer and purchaser, I have never either encountered or much worried myself about such minor things. Any time I have had an issue, it was resolved to my satisfaction. But, if it wasn't, I certainly would not go off the deep end posting this stuff.

Change the channel and shop someplace else. According to the grousers, there are hundreds of less expensive, more choice, free s/h etc. places to shop.

Re: A Very Disappointed Customer

Pecky — Mon, 10 Aug 2020 18:07:31 GMT

I have found that QVC has excellent customer service. The times I have reached out to them they always make things right. They go above and beyond. I have had to deal with the other shopping channel Shop HQ and they have horrible service. They just tell you to wait the 5 months it takes for them to process your return.

Re: A Very Disappointed Customer

curled up in bed — Mon, 10 Aug 2020 18:31:08 GMT

WOW 🙄, just really? I come on here occasionally if I have a question, or issue, to see if anyone else has had the same, and what was the result. And how they resolved it. I come here just to read most times. But really? Speaking to someone in that manner, telling them to shop elsewhere, is that your place? Or did you roll off the wrong side of the bed and hit your head this morning. Never heard anyone, adult, speak so evil to another human. Are you management? giving them the boot? Is that your moderator job here? Cause no wonder they have CS problems. Just because they have a problem, and are reaching out, one that I've got news for you, I've seen over and over on here recently. And it's happened to me more than I want to discuss with anyone like you! But just a tiny FYI, I JUST GOT REFUNDED ZERO, for a return from May, that was defective, ZERO, all the while, paying my 28.37 ezpay, over 100.00, on my daughters card, can't get through, what do I do? Does QVC know your giving marching orders to their,at this point, very valued customers? Just insanely rude.

Re: A Very Disappointed Customer

VaBelle35 — Mon, 10 Aug 2020 18:35:51 GMT

I just made a return using the pre-paid label.

I check the status every day and it shows me where it is in the process.

I received an email confirming I started a return on the day I dropped it off at the UPS Store.

Today it shows received by the returns department.

I never have an issue with the return label. It always works perfectly for me.

But I rarely buy and even more rarely return these days. This was a holiday decor item that I didn't love in person.

Re: A Very Disappointed Customer

Tinkrbl44 — Mon, 10 Aug 2020 18:36:43 GMT

@KingstonsMom wrote:
@I am appleblossom

I've shopped here for over 25 years, but ver rarely order anymore, for the reasons you mentioned.

Except, I NEVER use the prepaid label, after using 1 time and seeing how ridiculously slow it was, I pay my own return postage.

I have detailed tracking, free insurance ($50) and 1 week after it shows delivered to QVC, I can call, they verify that t was received and promptly issue my refund.

Many times the cost is less than the label, but even if it's a little more, it's well worth it, IMO.

@KingstonsMom @I am appleblossom

Ditto ... unless the item is large or heavy .... but those items I have stopped ordering.

The lightbulb moment came years ago when I was returning a pair of earrings I didn't like. The return label was $6.95 and takes at least 3 weeks to process, so I printed my own Paypal label. My package went back First Class mail with tracking and the postage was $1.83. My return was refunded 6 days later. Talk about a no-brainer!

Re: A Very Disappointed Customer

Tinkrbl44 — Mon, 10 Aug 2020 19:15:38 GMT

@coco14 wrote:
And yet, all you complainers come back day after day to post your outrage at QVC - if you are on this site, you have read the complaints and still continue to buy - why? So you can then start another thread with question marks, explanation marks, large caps, threats etc?

As a more than 30 year viewer and purchaser, I have never either encountered or much worried myself about such minor things. Any time I have had an issue, it was resolved to my satisfaction. But, if it wasn't, I certainly would not go off the deep end posting this stuff.

Change the channel and shop someplace else. According to the grousers, there are hundreds of less expensive, more choice, free s/h etc. places to shop.

@coco14

Wow .... talk about RUDE ..... you must be lots of fun to be around! (uh ... to be clear, that was sarcasm, not a compliment)

If there is a frustrating problem with an order or return, venting about it here is not "going off the deep end". Problems need to be corrected, and that's why all retailers have Customer Service departments.

I suggest you take your own advice. If the message boards here are too taxing for you to deal with .... go post somewhere else. That way you won't have to be subjected to all the "complainers" you are complaining about. Problem solved.

Re: A Very Disappointed Customer

curled up in bed — Mon, 10 Aug 2020 19:11:33 GMT

👍👍👍👍👍👍👍

Re: A Very Disappointed Customer

GenXmuse — Mon, 10 Aug 2020 19:51:14 GMT

Well, since you're never going to shop again (right) you won't have to deal with them again.

Re: A Very Disappointed Customer

curled up in bed — Mon, 10 Aug 2020 22:08:04 GMT

🙄 guess you just don't get the point, geez.

Re: A Very Disappointed Customer

coco14 — Mon, 10 Aug 2020 23:03:00 GMT

@Tinkrbl44

I would love to know your take on the word "rude" - so it is not rude to come on here day after day and routinely make critical remarks about the hosts, the vendors, the products, the customer service reps, the programming?

That is okay with you? And those that heart these posts? The ongoing attacks on, for heavens sake, on a host's brows? And a phony set?

I will comment on these ridiculous posts day after day - and please don't read mine if they bother you so much.

Re: A Very Disappointed Customer

Tinkrbl44 — Wed, 12 Aug 2020 08:08:14 GMT

@coco14 wrote:
@Tinkrbl44

I would love to know your take on the word "rude" - so it is not rude to come on here day after day and routinely make critical remarks about the hosts, the vendors, the products, the customer service reps, the programming?

That is okay with you? And those that heart these posts? The ongoing attacks on, for heavens sake, on a host's brows? And a phony set?

I will comment on these ridiculous posts day after day - and please don't read mine if they bother you so much.

@coco14

So .... if I've got this right .... You don't like that people come on here day after day and criticize. Hence, you've decided to come on here day after day and complain about the complainers? Hmm.

Well, I see you've actually joined the group you dislike. This is priceless! Pot .. meet kettle.

Re: A Very Disappointed Customer

chiclet — Wed, 12 Aug 2020 10:21:14 GMT

I tracked my return and it went from Florida to Texas to Indiana and then to Pennsylvania....Now is has been in Pa. for almost a month with no credit. Now to buy and have to return is a about two months.

Re: A Very Disappointed Customer

coco14 — Wed, 12 Aug 2020 15:58:11 GMT

@Tinkrbl44

Sorry but your conclusion is incorrect - I am not complaining about, as I must repeat, the hosts, the vendors, the sets, the merchandise, the customer servie, the brows of a host, the teeth of a host, etc -

I am calling out those who post these silly types of topics day after day after day -

As they deserve to be -

Re: A Very Disappointed Customer

Tinkrbl44 — Wed, 12 Aug 2020 18:25:33 GMT

@coco14 wrote:
@Tinkrbl44

Sorry but your conclusion is incorrect - I am not complaining about, as I must repeat, the hosts, the vendors, the sets, the merchandise, the customer servie, the brows of a host, the teeth of a host, etc -

I am calling out those who post these silly types of topics day after day after day -

As they deserve to be -

@coco14

Just like the silly one you just posted. All I can say about any topic of criticism, including yours, is that they should be taken with a grain of salt. Based on the way our world is right now, posting on any message board is the online version of "water cooler conversation".

However, if you really want to elevate the conversations around here, please feel free to start high-minded, intellectual threads. Can't wait to see what you come up with. LOL

Re: A Very Disappointed Customer

Cakers3 — Wed, 12 Aug 2020 18:50:34 GMT

@I am appleblossom wrote:
I am disappoiinted in purchases and in returns. Purchases are in the process mode for more than 10 days without any explanation given. Returns can't be traced using a tracking number when the prepaid label is used. When I call for info I receive a recorded message that they are hiring more help so I have to use the automated system which states that returns can take up to 17 days to be received. What they are not telling me is the return has been received but not processed. They only use USPS for deliveries to homes so that requires another delay by the post office. Why should I buy from QVC when other large dept. stores delivered my packages using Fed Ex in two days using free shipping? Well I am going to continue to use the other stores who give free shipping and forget QVC.

@I am appleblossom Ok. Fair enough. You do you.

But the few times I've used the prepaid label, I was given a receipt and that tracking number always worked.

If you are receiving a message that it can take up to 17 days, there is your answer. Expecting a shorter time is useless. All you can do is keep checking your cc.

Take a break-the stress is not worth it.

Re: A Very Disappointed Customer

Katcat1 — Wed, 12 Aug 2020 19:05:56 GMT

@I am appleblossom I use QVC's return label and I am always able to track my package; however, I returned something recently and it took 15 days to get back to the Q. That is totally ridiculous. Since Nordstrom is open again they ship out in 1 or 2 days and you receive in 2 days. I love shopping with Nordstrom. QVC really needs to clean up the return dept. and the shipping dept.