topic Re: How does QVC know how many people are on the lines ? in Community Chat

How does QVC know how many people are on the lines ?

Leggett28 — Fri, 07 Aug 2020 01:48:07 GMT

Just curious how David know how many people on the lines to order, but yet there’s no one at customer service. He just said there was One thousand eight people on the line to order.

Re: How does QVC know how many people are on the lines ?

Kachina624 — Fri, 07 Aug 2020 01:50:57 GMT

In a word...computers.

Re: How does QVC know how many people are on the lines ?

Scooby Doo — Fri, 07 Aug 2020 01:58:35 GMT

Every call center has a computer system that tells them how many people are on an active call and how many calls are waiting in the queque. They know how many minutes a call was active, on hold, and if it was a hangup.

Re: How does QVC know how many people are on the lines ?

september — Fri, 07 Aug 2020 02:07:39 GMT

I'm surprised that many people still call in to order.

I first placed an order with qvc about 15 years ago, and it was via the website.

Re: How does QVC know how many people are on the lines ?

Leggett28 — Fri, 07 Aug 2020 02:13:49 GMT

Guess this is a good thing or David wouldn’t have anything to say.

Re: How does QVC know how many people are on the lines ?

RedTop — Fri, 07 Aug 2020 02:29:39 GMT

When I worked at the hospital switchboard, I could see what lines were in use during my shift. Part of my responsibilities was to watch for lines in use in areas that no one should have been in during the 11-7 shift.
Prior to security cameras, I had several people to send to those areas to catch the employee. Once the cameras were installed, I had the ability to see who was out of their work area.

Re: How does QVC know how many people are on the lines ?

rms1954 — Fri, 07 Aug 2020 02:30:26 GMT

@september wrote:
I'm surprised that many people still call in to order.

I first placed an order with qvc about 15 years ago, and it was via the website.

I thought it was odd that people still call. On-line is the way to go.

Re: How does QVC know how many people are on the lines ?

ROMARY — Fri, 07 Aug 2020 02:31:08 GMT

I guess the same way 'they' know what and when we're watching on TV, etc. No need for surveys/tv poles, etc.

Ditigal programming and computers.

No such thing as privacy now-a-days.

Just think how private we were when cash only was the norm. Nobody knew who we were, where we live, etc.

Just cash was exchanged. Nothing else.

Oh, well.

Keep safe and as healthy as possible.

Re: How does QVC know how many people are on the lines ?

deeva — Fri, 07 Aug 2020 03:15:49 GMT

Parts of the US have extremely slow or no internet access. So they use their phone to order.

I have relatives who don't feel comfortable ordering online. And these relatives are in their fifties.

Re: How does QVC know how many people are on the lines ?

Cakers3 — Fri, 07 Aug 2020 03:18:32 GMT

They lie.

If all those customers are waiting and the phones are lighting up, it is a must have item.

Neat sales tactic.

Re: How does QVC know how many people are on the lines ?

BeccaLou — Fri, 07 Aug 2020 03:17:56 GMT

@Leggett28 But they don't know what item they are ordering. Come On !!

Re: How does QVC know how many people are on the lines ?

ROMARY — Fri, 07 Aug 2020 03:42:40 GMT

I, too, order by phone.

I make notes of the time, etc., etc.

Don't ask me why, but I feel better about it.

Re: How does QVC know how many people are on the lines ?

Miss Pepsi — Fri, 07 Aug 2020 10:52:21 GMT

When I worked in Telephone Sales 40 years ago they knew exactly how many calls were coming in and how many were waiting. We worked a big call center and there would be a light on the ceiling and if the light went from green to yellow there were more calls and when it turned to red there were a Ton more calls and to not dilly dally on the phone. Each call was timed and our performance evaluations were judged on the amount of time spent on each call. The lower the time the better your evaluation. UGH. That is how they evaluated their Customer Service Representatives as well I worked in that department as well.

on a side note, that company has been out of business for YEARS.

Re: How does QVC know how many people are on the lines ?

amyb — Fri, 07 Aug 2020 17:42:47 GMT

@BeccaLou wrote:
@Leggett28 But they don't know what item they are ordering. Come On !!

oh, not so sure about that… A few years ago I took the QVC tour… They had a television screen with all the stats. They explained that they kept track of everything and fed that information to the host, including what color was selling the best. Every time a host says something like, "I love bright orange purse the best, THAT's my fav!"...rest assured, it's a dud in the numbers. Everything is being documented and fed to the sales people...hey...that's what they are there to do, sell the MOST product possible...technology like this helps them do it!