topic Re: What is going on at QVC??? in Community Chat

What is going on at QVC???

spent2much — Fri, 31 Jul 2020 14:46:07 GMT

I just got an email from QVC this morning stating that my order has shipped. It was for an order I ALREADY RECEIVED several days ago. What in the world is going on at QVC?

Re: What is going on at QVC???

Razzy 7 — Fri, 31 Jul 2020 14:56:49 GMT

What is going on at QVC? A simple error, perhaps? One error like this is hardly evidence that "something is going on at QVC" that merits a "What in the world is going on at QVC?" post. Now if you get numerous such emails and many of the rest of us do as well, that's a different issue.

Re: What is going on at QVC???

geezerette — Fri, 31 Jul 2020 15:01:30 GMT

I also got an email today from QVC regarding an order.

Mine said that my order was "Out For Delivery" (it was) and it also showed what the item number was. This must be new because it's the first time I've gotten such an email notification with the item number.

I like it!👍

Re: What is going on at QVC???

Silver Fox1 — Fri, 31 Jul 2020 15:44:08 GMT

@Razzy 7 wrote:
What is going on at QVC? A simple error, perhaps? One error like this is hardly evidence that "something is going on at QVC" that merits a "What in the world is going on at QVC?" post. Now if you get numerous such emails and many of the rest of us do as well, that's a different issue.

@Razzy 7 I have received "numerous" such emails, three yesterday alone and a few others over the past weeks. By the way has anyone heard anything about them retrieving our wait list ?

Re: What is going on at QVC???

hennypenny — Fri, 31 Jul 2020 15:51:24 GMT

I too have received notices about products I received weeks ago. Also the regular/covid shopping issues. Things taking so long that I have forgotten what I have ordered. I am trying to be patient with all the issues, but they really must improve customer service. The poor operators don't know what to say, and can't do anything to help any issue. Getting through to one in the first place is an issue.

Customer service is a number one priority and they really should focus on that rather than hysterically screaming hosts.

Re: What is going on at QVC???

SuhseK — Fri, 31 Jul 2020 16:28:28 GMT

@hennypenny wrote:
I too have received notices about products I received weeks ago. Also the regular/covid shopping issues. Things taking so long that I have forgotten what I have ordered. I am trying to be patient with all the issues, but they really must improve customer service. The poor operators don't know what to say, and can't do anything to help any issue. Getting through to one in the first place is an issue.
Customer service is a number one priority and they really should focus on that rather than hysterically screaming hosts.

-----------

I have never seen an hysterically screaming host! Maybe there was a big rat on the set, or something!

Re: What is going on at QVC???

spent2much — Fri, 31 Jul 2020 17:19:32 GMT

@Razzy 7 wrote:
What is going on at QVC? A simple error, perhaps? One error like this is hardly evidence that "something is going on at QVC" that merits a "What in the world is going on at QVC?" post. Now if you get numerous such emails and many of the rest of us do as well, that's a different issue.

@Razzy 7

Apparently, I did not explain my situation enough for you. This is NOT the first problem I have had with QVC's service lately. This is just the first one I posted about. And I still hold firmly to my opinion... "something is going on at QVC!"

Re: What is going on at QVC???

Mominohio — Fri, 31 Jul 2020 17:55:03 GMT

@Razzy 7 wrote:
What is going on at QVC? A simple error, perhaps? One error like this is hardly evidence that "something is going on at QVC" that merits a "What in the world is going on at QVC?" post. Now if you get numerous such emails and many of the rest of us do as well, that's a different issue.

This is but one of a slew of posts in the last 6 months about the lack of 'business as normal' by QVC.

There have been many many posts of things gone wrong. And when there is one person experiencing something and stating it, you can be sure it is happening to others as well.

So, yes there is an issue. And it's been ongoing and documented on these boards for months. I'ts been way more than 'one error'.

Re: What is going on at QVC???

Katcat1 — Fri, 31 Jul 2020 17:57:20 GMT

I have not received any eamails stating my item has shipped which is unusual but I track the package so I know where it is.

Re: What is going on at QVC???

Ceci — Sat, 01 Aug 2020 05:09:39 GMT

OMG! I've had so many problems it isn't funny. Not even sure how to handle them anymore.

I've orderd thing as gifts. I ordered early enough that I felt I had plenty of time before I needed them. I never received them after a month. I contacted CS but was on hold 'forever' and hung up. I saw the email address posted by someone here and wrote an email asking them to please cancel my order as the birthdays were long over and I had to give something else. I had received an email saying the order was delayed. That was weeks after I needed them.

I received an email back saying the order was cancelled. Thank goodness.

Two days later the 4 gifts showed up.

These were the Halo phone chargers they had. I ordered 3 for my two granddaughters and one for our son. I kept one for myself.

So now, I have to try to get through to customer service to not be charged for delivery. I have the email saying the order was cancelled and will send that with the package. I hope it works.

What a pain.

Re: What is going on at QVC???

Bella2022 — Sat, 01 Aug 2020 12:10:02 GMT

@Ceci wrote:
OMG! I've had so many problems it isn't funny. Not even sure how to handle them anymore.
I've orderd thing as gifts. I ordered early enough that I felt I had plenty of time before I needed them. I never received them after a month. I contacted CS but was on hold 'forever' and hung up. I saw the email address posted by someone here and wrote an email asking them to please cancel my order as the birthdays were long over and I had to give something else. I had received an email saying the order was delayed. That was weeks after I needed them.
I received an email back saying the order was cancelled. Thank goodness.
Two days later the 4 gifts showed up.

These were the Halo phone chargers they had. I ordered 3 for my two granddaughters and one for our son. I kept one for myself.

So now, I have to try to get through to customer service to not be charged for delivery. I have the email saying the order was cancelled and will send that with the package. I hope it works.

What a pain.

This is a bad time to order from QVC.

Re: What is going on at QVC???

Harpa — Sat, 01 Aug 2020 12:11:14 GMT

They're on the ball, I guess!

Re: What is going on at QVC???

SharkE — Sat, 01 Aug 2020 12:24:15 GMT

@hennypenny wrote:
I too have received notices about products I received weeks ago. Also the regular/covid shopping issues. Things taking so long that I have forgotten what I have ordered. I am trying to be patient with all the issues, but they really must improve customer service. The poor operators don't know what to say, and can't do anything to help any issue. Getting through to one in the first place is an issue.
Customer service is a number one priority and they really should focus on that rather than hysterically screaming hosts.

Try QVCSOCIALTEAM@QVC.COM

Re: What is going on at QVC???

SharkE — Sat, 01 Aug 2020 12:25:47 GMT

@Bella2022 wrote:
@Ceci wrote:
OMG! I've had so many problems it isn't funny. Not even sure how to handle them anymore.
I've orderd thing as gifts. I ordered early enough that I felt I had plenty of time before I needed them. I never received them after a month. I contacted CS but was on hold 'forever' and hung up. I saw the email address posted by someone here and wrote an email asking them to please cancel my order as the birthdays were long over and I had to give something else. I had received an email saying the order was delayed. That was weeks after I needed them.
I received an email back saying the order was cancelled. Thank goodness.
Two days later the 4 gifts showed up.

These were the Halo phone chargers they had. I ordered 3 for my two granddaughters and one for our son. I kept one for myself.

So now, I have to try to get through to customer service to not be charged for delivery. I have the email saying the order was cancelled and will send that with the package. I hope it works.

What a pain.

This is a bad time to order from QVC.

I pity the ones who try to order xmas stuff don't think it's gonna make it there by Xmas. LOL Order early folks !

Re: What is going on at QVC???

DAD — Sat, 01 Aug 2020 12:40:27 GMT

If I'm lucky I get that email on the day it's supposed to be delivered. They are way behind on tracking for ups & usps. The whole company seems to be having issues. I do get my packages quickly. Returns still take a month or more. I'm not shopping! If you type in returns you can see many complaints back to 2017! This is not new. Really sad I used to love shopping QVC.

Re: What is going on at QVC???

Judaline — Sat, 01 Aug 2020 13:10:24 GMT

QVC is the only one I have 'the long wait' with. Other places? No problem. Delivery as always. Why do companies blame the virus for this? There are plenty of people looking for jobs-hire some.

Re: What is going on at QVC???

Spurt — Sat, 01 Aug 2020 14:33:55 GMT

@Razzy 7 wrote:
What is going on at QVC? A simple error, perhaps? One error like this is hardly evidence that "something is going on at QVC" that merits a "What in the world is going on at QVC?" post. Now if you get numerous such emails and many of the rest of us do as well, that's a different issue.

@Razzy 7

You might want to take a gander at the Customer Care topic and also posts on Q Talk.... its not just one error happening....unfortuantely its LOTS of errors on the processing, shipping, and delivery end....Some orders go through just fine, but others not so much.... I think it has to do with the warehouse or if items are shipped directly from the manufacturer....and this has been going on way before the pandemic, their new Bethlehem, PA was supposed to clear a lot of it up, but there's still issues to be worked out...

Re: What is going on at QVC???

Spurt — Sat, 01 Aug 2020 14:38:19 GMT

@SharkE wrote:
@Bella2022 wrote:
@Ceci wrote:
OMG! I've had so many problems it isn't funny. Not even sure how to handle them anymore.
I've orderd thing as gifts. I ordered early enough that I felt I had plenty of time before I needed them. I never received them after a month. I contacted CS but was on hold 'forever' and hung up. I saw the email address posted by someone here and wrote an email asking them to please cancel my order as the birthdays were long over and I had to give something else. I had received an email saying the order was delayed. That was weeks after I needed them.
I received an email back saying the order was cancelled. Thank goodness.
Two days later the 4 gifts showed up.

These were the Halo phone chargers they had. I ordered 3 for my two granddaughters and one for our son. I kept one for myself.

So now, I have to try to get through to customer service to not be charged for delivery. I have the email saying the order was cancelled and will send that with the package. I hope it works.

What a pain.

This is a bad time to order from QVC.
I pity the ones who try to order xmas stuff don't think it's gonna make it there by Xmas. LOL Order early folks !

@SharkE

People complain about Christmas In July but with all the issues on long "in process": time and delivery issues with UPS Mail Innovations people actually DO need to order early.....

Re: What is going on at QVC???

Spurt — Sat, 01 Aug 2020 14:41:58 GMT

@Judaline wrote:
QVC is the only one I have 'the long wait' with. Other places? No problem. Delivery as always. Why do companies blame the virus for this? There are plenty of people looking for jobs-hire some.

@Judaline

Go to the bottom of the website and click on careers and look at all the full time and part-time work at home Customer Service jobs......I guess people arent applying...or QVC isnt doing much to get the word out....

Re: What is going on at QVC???

SharkE — Sat, 01 Aug 2020 16:35:39 GMT

@Spurt That's what I said my reasoning is ok you've had your xmas in july stuff, now, order and don't whine and wait till Nov-Dec and wonder where your stuff is.

This yr. is gonna be hairy. Big retailers are dropping Thanksgiving day being open no Black Friday. Better get your gear and sit back during the regular ordering months and watch others scramble. I just hand out gift cards and cash. I'm not fighting cold weather, all the restrictions when you go out, etc.

People will order first of Dec and come in here and holler 'no way am I gonna get such and such'. Nope, you won't /forewarned is forearmed.