topic Re: What's up with no Return labels now ????? in Community Chat

What's up with no Return labels now ?????

Kitty Galore — Mon, 27 Jul 2020 13:48:01 GMT

this is the second time lately with no return/receipt included in the bag , What's going on ?! My printer at this time isn't working so I can't just print one out right now either. I am tired of items showing up not the size that was stated on air . Now another return. Almost like they are encouraging us not to return items🤔

Re: What's up with no Return labels now ?????

noodleann — Mon, 27 Jul 2020 13:53:58 GMT

I have no idea, but it makes Amazon's return process seem even better. I recently sent back two items I bought in error--I ordered 3 when I meant to get 1 of something. All I had to do was go to a Kohl's or UPS Store with the QR code Amazon generated and emailed me, give the clerk the items, and show the code to her on my phone. She scanned it in after getting the spelling of my last name, and generated a receipt. I had a full refund to an Amazon gift balance (my choice) within an hour. No label, no boxing or bagging, no photocopying anything for my records. Bip bop bang, wonderful! I used UPS because they were closer.

Re: What's up with no Return labels now ?????

Major Shopper — Mon, 27 Jul 2020 13:55:10 GMT

@Kitty Galore I had the same thing happen. Called Customer Service and the nice lady sent one to me.

I thought they had just missed it with my order. Didn't know this is now the norm.

Re: What's up with no Return labels now ?????

Miss Pepsi — Mon, 27 Jul 2020 14:02:54 GMT

did you check under the shipping label. That is where they have been putting them. Some people say they are not there but I haven't to return anything but I always look there because I peel those lables off and them them through my shredder. otherwise email qvcsocialteam@qvc.com give them the specifics and ask them to mail you one.

Re: What's up with no Return labels now ?????

GoneButNotForgotten — Mon, 27 Jul 2020 14:03:56 GMT

with this kind of "customer service", the Q is just circling the drain faster and faster

Re: What's up with no Return labels now ?????

ScrapHappy — Mon, 27 Jul 2020 14:46:22 GMT

Happened to me to. I was able to use my printer, thank goodness. Sometimes that isn't working right. Also happened with JCP a couple of months ago, when stores were still closed. I had to call them and get is sent to me. That was a pain,

Re: What's up with no Return labels now ?????

granddi — Mon, 27 Jul 2020 14:49:43 GMT

They are not the only ones doing this.

Re: What's up with no Return labels now ?????

esmerelda — Mon, 27 Jul 2020 14:51:17 GMT

For many reasons, I'm finding shopping in general to be a lot less enjoyable.

Re: What's up with no Return labels now ?????

depglass — Mon, 27 Jul 2020 14:54:53 GMT

Thank goodness I have enough everything to last me the rest of my natural life. But I keep hitting my head against the wall.

Re: What's up with no Return labels now ?????

HeatherAG — Mon, 27 Jul 2020 15:03:29 GMT

@Miss Pepsi wrote:
did you check under the shipping label. That is where they have been putting them. Some people say they are not there but I haven't to return anything but I always look there because I peel those lables off and them them through my shredder. otherwise email qvcsocialteam@qvc.com give them the specifics and ask them to mail you one.

This is practice for some (or all?) orders that I've been receiving - no packing slip / return label. The Q is finding ways to continually make its shipping worse. With each barrier to make returns more difficult and/or costly, the number of returns go down. Tactical money-making decision. The onus falls on the consumer to have to jump through multiple hurdles. They need to remove the "C" for "convenience" from the company name. SMH.

Re: What's up with no Return labels now ?????

stevieb — Mon, 27 Jul 2020 15:13:38 GMT

@esmerelda wrote:
For many reasons, I'm finding shopping in general to be a lot less enjoyable.

@esmerelda I have to agree. It's become one hassle after another.

Returns everywhere have become onerous. No one wants to simply include a return label. They all want the customer to do the work. You print it out. You take it to a return depot or location. You take your phone to a return site to show someone a code. You try to reach and then deal with someone in customer service. Heaven forbid your printer be down, you not have a Smart Phone or you not have a spare hour or two to sit on hold. Ridiculous and who needs it. Shopping is supposed to be fun...

Re: What's up with no Return labels now ?????

Pezzie — Mon, 27 Jul 2020 15:26:26 GMT

That happened to me too. Since it seems to be happening with some frequency, I am curious if it is just an oversight, or is this another another cost cutting measure ?
Now, it's become our responsibility to look up the return label and our ink and paper to print it out.

Re: What's up with no Return labels now ?????

Grouchomarx — Mon, 27 Jul 2020 16:21:31 GMT

A lot of companies require you to print your own return label. It is convenient to me, I don't mind. I like knowing I don't need the paper that comes with the item to be able to do a return. I find that the ones that have you print your own label and give you a choice of USPS or UPS (always choose UPS) give a refund very quickly. Unfortunately Q makes you print a label AND it takes 400 years to be sent back and issue you a refund. I have learned to NEVER drop off Q returns without having the clerk scan it to prove you mailed it. Because sometimes it's over a month before it gets back to them. How they think we should wait that long for a refund is beyond me.

Re: What's up with no Return labels now ?????

SeaMaiden — Mon, 27 Jul 2020 16:25:33 GMT

I also did not receive an invoice slip with return label on my last order... I thought perhaps it was a mistake that it was left out of the box. Maybe not?

Re: What's up with no Return labels now ?????

Sooner — Mon, 27 Jul 2020 16:31:50 GMT

I still think this is an indication they are winding down. . . for ever.

Re: What's up with no Return labels now ?????

stevieb — Mon, 27 Jul 2020 16:39:53 GMT

I always appreciate having choices. While it's not just QVC that's making shopping more trouble than it's worth, back in the day, you'd get a return label but you still had the option of printing it out. Sometimes I used the one that came with the item and sometimes, if it wasn't immediately available, I'd print one out. Choice is nice. Unfortunately, whether it be QVC, Target or Amazon, customer convenience isn't always the name of the game. Yes, they all offer options, but the options have become less simple and more complicated. Makes me think at least twice before ordering.

Re: What's up with no Return labels now ?????

stevieb — Mon, 27 Jul 2020 18:16:28 GMT

@Sooner wrote:
I still think this is an indication they are winding down. . . for ever.

@Sooner It seems maybe that's been happening for some time... We're talking a very, very slow fade here...

Re: What's up with no Return labels now ?????

Sunnycorle — Mon, 27 Jul 2020 17:28:50 GMT

I found it odd too. Just got a package and nothing in it but the shirt. Odd.

Re: What's up with no Return labels now ?????

JJ7189 — Mon, 27 Jul 2020 17:41:23 GMT

My recent QVC box deliveries have a three layer label on the front. The top label is the original shipping label, which when peeled off reveals the return slip that goes inside the box, which when peeled off reveals the return shipping label adhered to the box. I discovered the three labels when I ruined all of them by opening the box across the top on the first shipment I received with this style of label. My new method is to flip the box over and open from the bottom, leaving the labels intact. All of my bagged orders are still coming with the receipt and return label inside.

Re: What's up with no Return labels now ?????

Kitty Galore — Tue, 28 Jul 2020 22:19:26 GMT

I was able to print a label purchased a new printer . I'm not happy that this seems to be the new normal now. More work and inconvenience for us . As far as the label bring underneath , No there was not. No actual label it was typed right on the bag no label at all ! Maybe came fro manufacture I dont know . I think I will be buying a lot less , have been lately anyways.