topic Re: Why are people still ordering??? in Community Chat

Why are people still ordering???

sarahpanda — Tue, 21 Jul 2020 08:37:38 GMT

I was reading 'threads' under the Customer Care forum and over and over and over, all I see is trouble with shipping, orders and returns. It is amazing to me to think that people are still ordering anything during these trouble times because QVC is in a pickle with it's services, all the way around. I wish QVC the best - but I think the public is getting screwed by them at this particular time...F.Y.I. My order place 6/19/2020 is STILL IN PROCESS AND ALSO THE ONE PLACED ON 7/6/2020...still in process. I was looking at the homepage of QVC the morning, thinking ''why''? I'd surely not ever receive whatever I might order so - - - - I didn't look anymore

Re: Why are people still ordering???

Krimpette — Mon, 20 Jul 2020 14:34:12 GMT

Most of my recent orders have been with HSN. They've all been shipped very quickly. One order got stuck at my local post office for a couple of days, but eventually arrived.

Re: Why are people still ordering???

sunshine45 — Mon, 20 Jul 2020 14:40:13 GMT

i am surprised that customers who have multiple issues with qvc still keep ordering.

for myself, i am not having any major issues with ordering or receiving my items and if i do have any issues, the social team here or on fb takes care of it promptly. i will keep ordering.

i am actually having more issues with amazon deliveries....missing packages that show as delivered, late deliveries, product quality.

Re: Why are people still ordering???

millieshops — Mon, 20 Jul 2020 14:39:10 GMT

@sarahpanda Because millions of us have not encountered the problems, I'd assume.

If I weren't reading these Forums, my persoanl experience would tell me everything is just as it was last year and the year before and the year before at QVC.

Re: Why are people still ordering???

golding76 — Mon, 20 Jul 2020 14:42:14 GMT

Maybe "the triumph of hope over experience"?

For the most part, I have had no great issues with QVC. If something runs late, I simply give it more time. If the time becomes extraordinarily long and I suspect the order was lost, I contact Customer Service.

Re: Why are people still ordering???

Janey2 — Mon, 20 Jul 2020 14:51:21 GMT

I have not ordered a lot, but everything I have ordered came very quickly. Did not return anything so I cannot speak to that issue. I had one question about an order so I emailed the social team. I received a response in minutes.

Re: Why are people still ordering???

MandyG06 — Mon, 20 Jul 2020 14:55:41 GMT

the items I order definitely are not 'need right now' status. If there is a shipping delay, I don't mind. With that being said, I'm not ordering a lot anyway...I'm not going anywhere and my job is being eliminated so I'm trying to save money.

Re: Why are people still ordering???

RetRN — Mon, 20 Jul 2020 14:55:55 GMT

I would asssume that the people who are ordering are satisfied with the service they are receiving. I seldom watch QVC but when I have it on it seems like they sell out of many products, of course they may be bringing fewer in. I have no idea.

Re: Why are people still ordering???

Johnnyeager — Mon, 20 Jul 2020 15:00:25 GMT

I haven't had any recent problems. Particularly with food. They really do make, bake and send them out, made to order immediately from the vendors. Have had great experience with these.

Re: Why are people still ordering???

diane228 — Mon, 20 Jul 2020 15:03:18 GMT

I agree regarding HSN. I placed my first order last weekend and received it in less

than a week. My second order- placed the same weekend- is due to arrive Tues 7/21.

I don't understand why QVC is having such problems-aren't they owned by the

same company?

Re: Why are people still ordering???

Tricolor — Mon, 20 Jul 2020 15:07:24 GMT

During all of this, I have only had one issue with shipping. It just took exceptionally longer and was not the fault of QVC. The postal service was the culprit. Other than than I have no issues with my orders.

Re: Why are people still ordering???

Caaareful Shopper — Mon, 20 Jul 2020 15:10:50 GMT

Within the last 6 to 9 months, I have not had any problems with QVC, beyond one item that was either lost or stuck at my post office. I posted here about it and got a response the same day.

Of course you will see lots of problems posted here. Many are indeed having difficult issues with QVC. But I would bet millions more are satisfied. The non-issues do not get posted.

Re: Why are people still ordering???

Anonymous032819 — Mon, 20 Jul 2020 15:11:09 GMT

Uh, because it's their choice to order from QVC.

Re: Why are people still ordering???

eyeron — Mon, 20 Jul 2020 15:20:28 GMT

I haven't ordered anything for months from HSN or QVC except for 1 item (from HSN) ... and it is taking forever to get here. I ordered it on the 6th of July.... it shipped on the 8th and according to the tracking, it's stuck between UPS and USPS since the 14th. "Package departed UPS Mail Innovations facility enroute to USPS for induction". I'm just waiting a few more days patiently- luckily nothing I need in a hurry. But, it did stop me from ordering a piece of jewelry I have been eyeing for a birthday present. I can't rely on it getting here on time- sadly!

Re: Why are people still ordering???

Roscoe the Rascal — Mon, 20 Jul 2020 15:26:27 GMT

No big issues here. I'm in no hurry for items. I just hope it comes is all. Returns taking a little longer but they are processing.

I think the biggest complaint for me is I can't get a hold of anyone in customer service when I need help. Takes too long.

Re: Why are people still ordering???

Love my grandkids — Mon, 20 Jul 2020 15:27:27 GMT

@sarahpanda No problems here. And I really don't concern myself as to why other people are or are not ordering.

Re: Why are people still ordering???

RetRN — Mon, 20 Jul 2020 15:30:51 GMT

@Anonymous032819 wrote:
Uh, because it's their choice to order from QVC.

Are you always so unpleasant? You seem like a miserable soul. So much negativity in all of your posts. Working with you or being your friend much be extremely difficult.

Re: Why are people still ordering???

ALRATIBA — Mon, 20 Jul 2020 15:32:13 GMT

@Anonymous032819

I agree - our choice.

I don't understand why anyone even cares about me and my orders!

As long as the item gets here eventually - it's really not such a big deal if there's a delay. And - it's not only QVC - everyone is having shipping issues.

One company that deserves kudos - is Old Pueblo Traders ... either in NJ or PA .... takes them only two or three days from when I place the order.

Delays from Wisconsin, Washington state - I'm guessing because of the couple of transfer hubs between there and NY.

Amazon is still right on time!

Two reasons - more online / catalog / telephone shopping, and staffing issues.

----------------------------------------------

@Anonymous032819 wrote:
Uh, because it's their choice to order from QVC.

Re: Why are people still ordering???

pdlinda — Mon, 20 Jul 2020 15:40:10 GMT

@Krimpette I only shop HSN.

Made 3 recent orders.

All arrived within a week.

Also, I know that if I have to return it's a seamless, efficient system. Why would I subject myself to all the hassle and inefficiences I'm reading about burdening QVC??

Re: Why are people still ordering???

CLHS68 — Mon, 20 Jul 2020 15:40:35 GMT

I have had no problems. So what if it takes a little longer. Also I don't keep watching where it is so when it gets to me I just turn around & return it so I can complain about that. It seems a lot of you return way to much. If you are unhappy go elsewhere but most of the problems I see are with USPS. You need to understand there is a serious virus & QVC states on their pages there could be a delay. Fewer customer service agents working for everyones safety.