topic Re: My first ever bad experience with QVC shipping in Community Chat

My first ever bad experience with QVC shipping

Goodie2shoes — Tue, 14 Jul 2020 14:45:51 GMT

I have been a QVC shopper for about 20 years and never had any problems with shipping until now. I know a lot of people on this forum have complained and I understand the frustration but now I understand even more since it's happened to me. I ordered cupcakes on 7/3 with 2 day shipping via UPS because they are perishables. Shipping email said they were sent on 7/6 with delivery 7/8. There has been no update on tracking and no cupcakes received. I was on CS chat hold for 30 minutes last night and was customer #75 waiting. Finally got thru, given choice of resending or cancel order so I chose to cancel because there is no guarentee they will get here. Very dissapointed and won't order anything else for a while. I am sure the pandemic is the cause. I feel for the workers that are really trying to get stuff shipped on time. Just venting

Re: My first ever bad experience with QVC shipping

Puppy Lips — Tue, 14 Jul 2020 14:51:15 GMT

I have a Denim and Co. top that supposedly shipped on July 7. But there is no tracking whatsoever. How can that be? At least you got the cancel your cupcake order, so that is good.

Re: My first ever bad experience with QVC shipping

Krimpette — Tue, 14 Jul 2020 14:53:48 GMT

I have an order that's been "accepted at" my local post office since mid last week. Never moves to Out for Delivery. Shipping is really a mess these days, no matter who the carrier is, it seems.

Re: My first ever bad experience with QVC shipping

MOMOF2BOYS — Tue, 14 Jul 2020 15:00:41 GMT

I have the same issue. My package was shipped using UPS mail innovations. The package was sent from VA and then to Bensenville, IL were it has been since 7/2. It has been "accepted" by the USPS but USPS has told me they have not redceived it so it is sitting somewhere in IL since 7/2. I emailed QVC today and they gave me a refund since the product is no longer available.

Re: My first ever bad experience with QVC shipping

Kachina624 — Tue, 14 Jul 2020 15:06:42 GMT

@Krimpette Go to the USPS website and complete the form for missing package. Every time I've done this, the PKG has magically appeared in a few days. Yesterday a postal employee made a special trip just to deliver a PKG that sat in the Phoenix post office for 11 days that I complained about.

Re: My first ever bad experience with QVC shipping

geezerette — Tue, 14 Jul 2020 15:08:51 GMT

It's not just QVC. I had a UPS 2nd Day delivery of perishables scheduled for last week. I kept getting updates that it was being delayed. The final update had it delayed for one full week. There was no way my items would still be viable.

Luckily I was able to contact the seller in time for them to request UPS to return that shipment to them. I just received a replacement order this morning sent Next Day delivery.

Delivery services are a mess.

Re: My first ever bad experience with QVC shipping

sligo — Tue, 14 Jul 2020 15:11:09 GMT

@Krimpette, I also have an order that was stated accepted at P.O. June 16. in my town. Finally left a note for mail carrier. Mail carrier said they did not receive pkg. Well, if it states on order page "ACCEPTED" at P. O. in my town where is pkg?. This is not the fault of QVC . I think P.O. is overwhelmed a nd pkgs just stacking up.Very discouraging. Never posts "OUT FOR DELIVERY' Just States "ACCEPTED on June 17 at 13:15." I wish the Q would let us choose, For extra fee, UPS. Never a problem receiving power bills cable etc.LOL

Re: My first ever bad experience with QVC shipping

Krimpette — Tue, 14 Jul 2020 15:11:48 GMT

@Kachina624 Thanks! I'll give that a try.

Re: My first ever bad experience with QVC shipping

Tricolor — Tue, 14 Jul 2020 15:21:48 GMT

I had a similar experience a few weeks ago although my item was not perishable. I ordered the Laura Geller Eyeshadow Sticks on June 23. They shipped on June 29 and there was absolutely no further information until July 6. I was beginning to think my order got lost. Then by slow boat they arrived on July 13. Not sure if it was QVC' fault or the Postal Service. Usually I never have a problem with my orders. In the meantime I ordered something from Josie Maran in between all of this waiting perod and received that in about 4 days.

Re: My first ever bad experience with QVC shipping

World Traveler — Tue, 14 Jul 2020 15:42:34 GMT

@Goodie2shoes wrote:
I have been a QVC shopper for about 20 years and never had any problems with shipping until now. I know a lot of people on this forum have complained and I understand the frustration but now I understand even more since it's happened to me. I ordered cupcakes on 7/3 with 2 day shipping via UPS because they are perishables. Shipping email said they were sent on 7/6 with delivery 7/8. There has been no update on tracking and no cupcakes received. I was on CS chat hold for 30 minutes last night and was customer #75 waiting. Finally got thru, given choice of resending or cancel order so I chose to cancel because there is no guarentee they will get here. Very dissapointed and won't order anything else for a while. I am sure the pandemic is the cause. I feel for the workers that are really trying to get stuff shipped on time. Just venting

@Goodie2shoes Just curious. Since this was your "first ever bad experience with QVC shipping" for about 20 years, have you also started postivie threads about all your good experiences in that same number of years?

Re: My first ever bad experience with QVC shipping

Harpa — Tue, 14 Jul 2020 15:55:10 GMT

I've had plenty of good experiences over my long relationship w/ QVC, but yes, within the last couple months, not so good, especially delivery time.

Anymore if there is something I want, I just go to the vendor's home website, where I always get prompt attention & delivery! I also use other vendors that have nothing to do w/ QVC. Doesn't seem to make a difference if the vendor is clear across the country or right next door -- super fast delivery!

I guess there are a lot of things in flux.

Re: My first ever bad experience with QVC shipping

Goodie2shoes — Tue, 14 Jul 2020 15:57:05 GMT

@World Traveler wrote:Just curious. Since this was your "first ever bad experience with QVC shipping" for about 20 years, have you also started postivie threads about all your good experiences in that same number of years?

The reason I said this was my first ever bad experience would indicate I have not had any bad experiences with shipping and I would think that was self explanatory. I don't feel it was necessary to post every delivery update over the past 20 years, can you imagine how many post that would be if everyone did that ? My goodness ! thanks for your input and have a great day

Re: My first ever bad experience with QVC shipping

Laura14 — Tue, 14 Jul 2020 18:31:22 GMT

Don't get me started.

I was having a wonderful shipping experience and I have to say my LnL orders came very quickly. That was my first order with QVC in quite a while because of past shipping issues.

Walmart surveyed me on how my delivery experience was yesterday. I don't know. They haven't delivered yet.

It was a next day item that when I checked out on Friday they said it was too late for next day. It's 6:30am. When is the cut off?

They gave me 2 day. Then it was three. It is now four days and counting....

And my vitamins from AL ordered 7/2/20? They are probably being dealt on the streets of Atlanta since they were flown in and supposedly given to the USPS who denies ever getting it last week. Some hard core drug people are going to be very disappointed with friendly flora instead of their usual hit.

Once these orders are delivered or refunded, I am way done for anything I can't pick up locally for a while. I hate it when I am forced out on strike. Some things like my vitamins I have to order in.

Re: My first ever bad experience with QVC shipping

Laura14 — Thu, 16 Jul 2020 12:45:21 GMT

@Kachina624 I can not thank you enough for posting about the missing package form for USPS. I had a lost package that was completely off tracking for a week. Usually that means it's walked off from the airport as I have never seen any item that does that reappear or come my way.

Filled out the form yesterday and today it has magically appeared as out for delivery on the tracking today. It worked!