topic Spectrum Landline in Community Chat

Spectrum Landline

QVCkitty1 — Mon, 06 Jul 2020 23:19:17 GMT

My Spectrum landline has a dial tone, but I can't make outgoing calls. I can receive calls, have any of you had this experience ? I will call tomorrow, but I'm curious . TIA.

Re: Spectrum Landline

Deree — Mon, 06 Jul 2020 23:47:14 GMT

I briefly had that issue years ago and TWC had to do something at their end to fix the problem. You don't have to wait until tomorrow though. You can call now and ask for Technical Assistance.

Re: Spectrum Landline

QVCkitty1 — Tue, 07 Jul 2020 01:09:26 GMT

@Deree wrote:
I briefly had that issue years ago and TWC had to do something at their end to fix the problem. You don't have to wait until tomorrow though. You can call now and ask for Technical Assistance.

@Deree , Thanks.

Re: Spectrum Landline

Gorgf — Tue, 07 Jul 2020 12:40:09 GMT

@QVCkitty1 Yes I had similar issue but could make calls but not receive them. Came up on the TV. Friday it would ring once and did that off and on all weekend.

I kept the land line as not very expensive to my package like $20. I called Sunday and the tech. came Monday. Cbecked everything inside and outside.They do not use the old phone lines but rather only their modem. He took my main phone ,calling it the Mother phone and the so called Child phones work fine (axillary) ones. I have one in the kitchen and one in the bedroom .Everything works again. I did not realize it right away as get so few calls and do have a Cell.

Re: Spectrum Landline

QVCkitty1 — Tue, 07 Jul 2020 13:54:03 GMT

@Deree wrote:
I briefly had that issue years ago and TWC had to do something at their end to fix the problem. You don't have to wait until tomorrow though. You can call now and ask for Technical Assistance.

@Deree , I just called Spectrum, and they reset my modem, it worked ! Thanks again.

Re: Spectrum Landline

Deree — Tue, 07 Jul 2020 16:05:47 GMT

@QVCkitty1 If it's not a general outage in the area it's almost always the modem. You can often "reset" it yourself by unplugging the modem from your power source. Leave it off for about 20 seconds then replug. A lot of electronics issues can be resolved by doing this reboot.

If you find that your Spectrum modem constantly needs resetting you can tell them it's been a PITA and ask if they can give you a new modem. I don't know if they've changed their policy but they should replace a faulty modem with a new one at no charge. Of course make sure you ask about any charges.

Re: Spectrum Landline

AuntG — Thu, 09 Jul 2020 14:19:46 GMT

We use their landline service but have not had your problem.