topic Re: Is this any way to run a business? in Community Chat

Is this any way to run a business?

spent2much — Fri, 12 Jun 2020 23:41:03 GMT

I received an email yesterday that told me my chicken fried chicken would be delivered today. I thought, "Chicken fried chicken? I didn't order that." Well, I scrolled down through my orders and there it was. I had ordered it on April 15!!! I had totally forgotten about it and, if I had my choice, I would have cancelled it, but it was too late for that; it was being delivered today.

I hope it's good. Has anyone had it?

Re: Is this any way to run a business?

banned again — Fri, 12 Jun 2020 23:45:47 GMT

Is this any way to be a customer? is the more suitable question.

Re: Is this any way to run a business?

World Traveler — Fri, 12 Jun 2020 23:54:45 GMT

I received mine today, but haven't tried it yet. Really looked great during the presentation and I am sure I will love it! I too ordered sometime back and am eager to dig into it!

Re: Is this any way to run a business?

noodleann — Fri, 12 Jun 2020 23:56:41 GMT

@spent2much wrote:
I received an email yesterday that told me my chicken fried chicken would be delivered today. I thought, "Chicken fried chicken? I didn't order that." Well, I scrolled down through my orders and there it was. I had ordered it on April 15!!! I had totally forgotten about it and, if I had my choice, I would have cancelled it, but it was too late for that; it was being delivered today.

I hope it's good. Has anyone had it?

If it's the Heartland chicken, it seems very popular among people who've posted their thoughts in the Kitchen forum. If you plug "Heartland" into the search box here, you'll find posts that should help you learn why the delivery was so late, as well as how much people like it.

ETA that I haven't bought it myself. Just can't bring myself to spend the $. I'll have to suffer with Marie Callender's version of it.

Re: Is this any way to run a business?

ValuSkr — Fri, 12 Jun 2020 23:57:33 GMT

LOL What in the world is chicken fried chicken?!

Never mind, I'll look it up.

Re: Is this any way to run a business?

Anonymous032819 — Sat, 13 Jun 2020 00:01:04 GMT

And what exactly did QVC do "wrong"?

It's not their fault that you forgot that you ordered it.

Re: Is this any way to run a business?

itsmagic — Sat, 13 Jun 2020 00:03:38 GMT

I ordered the Heartland chicken fried chicken and we thought it was fabulous. Very tender, juicy and great crust flavor. I did it in the oven since I don’t own an air fryer. I cooked it I think about 5-10 minutes longer than the package recommended for the oven. We especially liked it as chicken sandwiches. After I baked them I would put them in buns, add a couple pieces of crisp bacon, tomato, lettuce and mayo. Excellent!

Re: Is this any way to run a business?

happycat — Sat, 13 Jun 2020 00:08:35 GMT

If its the Heartland Chicken, its delicious. I got mine today, it was hot here, hubby brought it in, as he was out when UPS came. I got it out of the styrofoam container, the chicken was still frozen solid. No problem.

Yes it is very good, or I wouldn't order it. Dh got worried when we started running out of our previous order of it. I guess I need to get it on autodelivery.

Re: Is this any way to run a business?

Foxxee — Sat, 13 Jun 2020 00:12:44 GMT

Was it to be delivered immediately or sent at a later date.

If delivered immediately, were you put on waitlist? Maybe, since you forgot about it, you didn't notice.

Otherwise, yes, receiving an order two months later doesn't look good.

Re: Is this any way to run a business?

sunshine45 — Sat, 13 Jun 2020 00:17:11 GMT

this sounds like something i definitely need to try!

Re: Is this any way to run a business?

luvmybeetle — Sat, 13 Jun 2020 00:20:10 GMT

@spent2much I am on auto-delivery for the chicken and we love it. Considering the money I would have to spend on ingredients to bread it and using the oil to fry it, and the time, I think for me it's a good buy. It's delicious and nice and crispy. I also leave mine in about 15 min. more.

Re: Is this any way to run a business?

spent2much — Sat, 13 Jun 2020 00:26:56 GMT

@banned again wrote:
Is this any way to be a customer? is the more suitable question.

The point I was trying to make was that it took them almost 2 months to ship it to me. They never notified me that the order would be delayed. No, it's not their fault that I forgot about it. But it's their fault that it took 2 months to deliver it.

Re: Is this any way to run a business?

spent2much — Sat, 13 Jun 2020 00:28:53 GMT

@Anonymous032819 wrote:
And what exactly did QVC do "wrong"?

It's not their fault that you forgot that you ordered it.

No, of course not. But it's their fault that it took 2 months to deliver it... without any notice that delivery would be delayed.

Re: Is this any way to run a business?

spent2much — Sat, 13 Jun 2020 00:31:44 GMT

@Foxxee wrote:
Was it to be delivered immediately or sent at a later date.

If delivered immediately, were you put on waitlist? Maybe, since you forgot about it, you didn't notice.

Otherwise, yes, receiving an order two months later doesn't look good.

No, I would have noticed if they had sent me notification that it would be delayed, or that it was put on waitlist.

Re: Is this any way to run a business?

lovesrecess — Sat, 13 Jun 2020 00:34:49 GMT

You ordered it on April 15? It took almost two months for delivery?

Re: Is this any way to run a business?

spent2much — Sat, 13 Jun 2020 00:36:03 GMT

@lovesrecess wrote:
You ordered it on April 15? It took almost two months for delivery?

Yes!

Re: Is this any way to run a business?

Linmo — Sat, 13 Jun 2020 01:16:31 GMT

@spent2much It's possible that the supplier was not able to process orders because of restrictions in whatever state they operate in. You're right that it would have been nice for QVC or the vendor to let you know about the delay. Hopefully you will enjoy it!

Re: Is this any way to run a business?

FancyPhillyshopper — Sat, 13 Jun 2020 02:14:33 GMT

I always scroll through my orders to check status, delivery dates, and so forth.

I want to know where my money goes so I monitor all my purchases and note potential return dates.

The only time I ever "forget" about an order is if it is a waitlist.

It sounds like the QVC business runs well since they did not forget to ship the chicken to you, even if you forgot about the order!

Re: Is this any way to run a business?

NYC Susan — Sat, 13 Jun 2020 02:15:14 GMT

@spent2much wrote:
@banned again wrote:
Is this any way to be a customer? is the more suitable question.

The point I was trying to make was that it took them almost 2 months to ship it to me. They never notified me that the order would be delayed. No, it's not their fault that I forgot about it. But it's their fault that it took 2 months to deliver it.

Under normal circumstances, I might agree with you. But these are not normal times, and a lot of deliveries from many retailers have been delayed. I've pretty much come to expect that anything I order from anywhere might take quite awhile to get to me. So I really don't see this as QVC's fault or a terrible way to run a business. Yes, they should have notified you, but you did order it. And they sent it. So they kept up their side of the bargain. It's really up to us to keep track of what we order.

I hope you're happy with it when it arrives! Sometimes surprises can be good. :-)

Re: Is this any way to run a business?

San Antonio Gal — Sat, 13 Jun 2020 12:56:22 GMT

@NYC Susan wrote:
@spent2much wrote:
@banned again wrote:
Is this any way to be a customer? is the more suitable question.

The point I was trying to make was that it took them almost 2 months to ship it to me. They never notified me that the order would be delayed. No, it's not their fault that I forgot about it. But it's their fault that it took 2 months to deliver it.

Under normal circumstances, I might agree with you. But these are not normal times, and a lot of deliveries from many retailers have been delayed. I've pretty much come to expect that anything I order from anywhere might take quite awhile to get to me. So I really don't see this as QVC's fault or a terrible way to run a business. Yes, they should have notified you, but you did order it. And they sent it. So they kept up their side of the bargain. It's really up to us to keep track of what we order.

I hope you're happy with it when it arrives! Sometimes surprises can be good. :-)

I agree with @NYC Susan . Well said.