topic Re: Let’s guess why QVC shipping is so slow! in Community Chat

Let’s guess why QVC shipping is so slow!

carlycat — Sat, 13 Jun 2020 15:01:11 GMT

I ordered a dress from Target and it came in 2 days. I ordered a top from HSN and it came in 5 days. Every so often a package from QVC shows up and I have no idea what it is, because it was so long ago I ordered it.

Why? Other places aren’t having these corona problems. Let’s speculate.

1. Their new distribution center isn’t air conditioned and people quit.

2. Their computer programmers put a bug in the system that adds six weeks to every order.

3. Every order passes through Mike George’s home first.

4. Bonuses are paid based on length of time package is in the distribution center.

5. QVC needed to raise their bottom line by increasing shipping costs so they chose slowest possible delivery methods, including pack mule.

Re: Let’s guess why QVC shipping is so slow!

newname0 — Sat, 13 Jun 2020 15:06:45 GMT

Carlycat

Your reasons are very good. My thinking is all their problems started when they moved their fulfillment center to CA to easily bring in all the goods they supply us from China.

Re: Let’s guess why QVC shipping is so slow!

Deblife — Sat, 13 Jun 2020 15:10:52 GMT

My experience was thought provoking. I ordered a pair of capris on May 12. It was to be delivered on May 27. That date came and went the order was still in process. I let it go until Jun 9th. I email the contact on the bottom of the page and asked why and asked nicely for a reply. The next day my capris were out of processing and on their way.

Hmmm...

Re: Let’s guess why QVC shipping is so slow!

Ladybug724 — Sat, 13 Jun 2020 15:12:16 GMT

They ran out of boxes.

Re: Let’s guess why QVC shipping is so slow!

kaydee50 — Sat, 13 Jun 2020 15:17:22 GMT

I ordered from Macy's, HSN and QVC on the same day. Macy's and HSN are already here in Chicago and will be delivered by Tuesday. QVC is still "in process." IMO all of the OP's "guesses" are valid especially #5.

Re: Let’s guess why QVC shipping is so slow!

Mindy D — Sat, 13 Jun 2020 15:34:59 GMT

@carlycat wrote:
I ordered a dress from Target and it came in 2 days. I ordered a top from HSN and it came in 5 days. Every so often a package from QVC shows up and I have no idea what it is, because it was so long ago I ordered it.
Why? Other places aren’t having these corona problems. Let’s speculate.
1. Their new distribution center isn’t air conditioned and people quit.
2. Their computer programmers put a bug in the system that adds six weeks to every order.
3. Every order passes through Mike George’s home first.
4. Bonuses are paid based on length of time package is in the distribution center.
5. QVC needed to raise their bottom line by increasing shipping costs so they chose slowest possible delivery methods, including pack mule.

You have a good sense of humor.

Re: Let’s guess why QVC shipping is so slow!

Mindy D — Sat, 13 Jun 2020 15:40:20 GMT

@carlycat wrote:
I ordered a dress from Target and it came in 2 days. I ordered a top from HSN and it came in 5 days. Every so often a package from QVC shows up and I have no idea what it is, because it was so long ago I ordered it.
Why? Other places aren’t having these corona problems. Let’s speculate.
1. Their new distribution center isn’t air conditioned and people quit.
2. Their computer programmers put a bug in the system that adds six weeks to every order.
3. Every order passes through Mike George’s home first.
4. Bonuses are paid based on length of time package is in the distribution center.
5. QVC needed to raise their bottom line by increasing shipping costs so they chose slowest possible delivery methods, including pack mule.

You need to add a #6. Mike George's wife opens and checks inside all the packages that get to their home first because she's looking for the capris she ordered last February.

Re: Let’s guess why QVC shipping is so slow!

Puppy Lips — Sat, 13 Jun 2020 15:43:25 GMT

I have no idea what is going on and can not even come up with a funny guess. Some of my items have arrived in a reasonable time. Others have been way delayed. I had one Denim & Co. top that was so late that QVC gave me a $10 credit to pacify me. Then it was shipped and it did arrive, but the info was wrong on my account and it read that it shipped the day after I got it at my home.

I now have two other Denim and Co. items that have been delayed. One of them is the set of three tops that was a TSV. Someone mentioned on another thread that the slow items may not even be in their warehouse yet, that they are selling things they don't even have posession of. That is the only thing I can think of. I used to think it was because of the virus, but the longer this goes on, the less I believe that.

Re: Let’s guess why QVC shipping is so slow!

SharkE — Sat, 13 Jun 2020 15:44:19 GMT

I'm so excited I could burst ! The shorts I ordered back in May and had 3 different delivery dates is OUT FOR DELIVERY !

Yahoo !!!!!!

Re: Let’s guess why QVC shipping is so slow!

jackthebear — Sat, 13 Jun 2020 15:50:13 GMT

all funny comments aside

as a company, they have no incentive to improve,

a customer can't cancel an order if it doesn't ship in a timely manner (covid aside), so their money is safe.

yet people keep buying

Re: Let’s guess why QVC shipping is so slow!

bikerbabe — Sat, 13 Jun 2020 15:51:09 GMT

Items coming from China are delayed as are items coming from their vendors.

Re: Let’s guess why QVC shipping is so slow!

jackthebear — Sat, 13 Jun 2020 15:51:33 GMT

@carlycat wrote:
I ordered a dress from Target and it came in 2 days. I ordered a top from HSN and it came in 5 days. Every so often a package from QVC shows up and I have no idea what it is, because it was so long ago I ordered it.
Why? Other places aren’t having these corona problems. Let’s speculate.
1. Their new distribution center isn’t air conditioned and people quit.
2. Their computer programmers put a bug in the system that adds six weeks to every order.
3. Every order passes through Mike George’s home first.
4. Bonuses are paid based on length of time package is in the distribution center.
5. QVC needed to raise their bottom line by increasing shipping costs so they chose slowest possible delivery methods, including pack mule.

Target can also be flexible and ship from many different places either a store or warehouses, (I think) Q has boxed themselves into 1 or 2 warehouses

Re: Let’s guess why QVC shipping is so slow!

Maltichonmom17 — Sat, 13 Jun 2020 16:05:05 GMT

My personal experience has been that my orders move out of QVC's processing pretty quickly and then move through the UPS system in a reasonably timely manner. The weak link then seems to be when it gets handed off to the black hole otherwise known as the USPS. That last step adds days to the shipping process, regardless of what company I order from.

I signed up for the UPS My Choice Premium Service to bypass the postal service altogether. Then I discovered that they only upgrade the Sure Post packages, not the Mail Innovations packages. 😖 Unfortunately, I find Mail Innovations is being used more frequently by online retailers. My understanding is that Mail Innovations handles the smaller packages and the larger ones go through Sure Post. However, I recently ordered two pieces of similar weight jewelry in the same size box. One went SP and one went MI. Made no sense. So I can upgrade a $30 Lock&Lock purchase but a $200 jewelry purchase cannot be upgraded and is at the mercy of the postal service.

I sure miss the old days at the Q when you could accept the lower priced standard shipping method or pay extra to upgrade to UPS. I would literally pay money to bypass the postal service altogether.

Re: Let’s guess why QVC shipping is so slow!

itsmagic — Sat, 13 Jun 2020 16:03:36 GMT

I think it is because they are in the midst of closing their large warehouse fulfillment center on Stony Battery Road in West Hempfield Township and consolidating things into their new Bethlehem warehouse.

Re: Let’s guess why QVC shipping is so slow!

PickyCindy — Sat, 13 Jun 2020 16:05:40 GMT

I think it's because they're just taking advantage of the Covid-19 crisis and can take their good old time in shipping our items. Blame it on the crisis not them is what they're probably going with. lol

Re: Let’s guess why QVC shipping is so slow!

noodleann — Sat, 13 Jun 2020 16:55:12 GMT

Drop shipping.

Re: Let’s guess why QVC shipping is so slow!

MalteseMomma — Sat, 13 Jun 2020 17:09:00 GMT

@newname0 wrote:
Carlycat

Your reasons are very good. My thinking is all their problems started when they moved their fulfillment center to CA to easily bring in all the goods they supply us from China.

@newname0

I think all their problems started wnen the new CEO ( orig. from Disney Land) took over the company!!!! JMO

Re: Let’s guess why QVC shipping is so slow!

Katluver925 — Sat, 13 Jun 2020 17:31:18 GMT

My issue is with HSN, I ordered the Jay King Today's Special on 5/29. I got an email that it was shipped 5/31, it took UPS Mail Innovations 10 days to pick up the package from HSN in Tennessee, the package went to Orlando, Florida (I'm in California)! New delivery date is Monday, we shall see.

I ordered something from QVC (also sent UPS Mail Innovations) which is waiting to be picked up, I wonder when I will get that one?

Re: Let’s guess why QVC shipping is so slow!

Pook — Sat, 13 Jun 2020 17:50:13 GMT

What I have observed and experienceed is that it appears most items are packaged and have to wait for UPS to pick up them for delivery so not QVC's fault UPS not able to keep up with all the volume of shipments now.

Most items are not shipped out of a QVC warehouse but the vendor's warehouse where the vendor may have issues with production due to materials not readily available or the vendor is awaiting UPS pickup so again not QVC's fault.

I know I have had delivery issues with Amazon, Walmart, HSN, Shop HQ, JC Penney, K Jordan, Chewy and most other places I have ordered from and they were far worse than any QVC orders I have made!

I also think that CS here is overburdened with those callers not understanding or caring that shipping is an issue due to Covid 19 all over in spite of the statements on most sites!

Re: Let’s guess why QVC shipping is so slow!

germanshepherdlove — Sat, 13 Jun 2020 17:50:56 GMT

Hmm, looks like I can't find your house! Please accept my apology and a $10 credit for a future purchase.