topic Re: Kudos to Target in Community Chat

Kudos to Target

I am still oxox — Thu, 11 Jun 2020 16:09:08 GMT

I was processing two items for refund via mail and their message is as follows: I was amazed , understand why and wonder why other companies are not following their lead. I hope people do not take advantage or their goodness

No need to return this item. A refund will be credited back to your Visa *1169 in 1-3 days.

Women's Tank Dress - A New Day™ Black

You can donate, recycle or keep this item.

Re: Kudos to Target

PickyCindy — Thu, 11 Jun 2020 16:12:28 GMT

Wow! I'm just amazed!

Re: Kudos to Target

Bri369 — Thu, 11 Jun 2020 16:15:54 GMT

They've been doing that for a long time.

I received a defective coffee pot last Fall. I initiated the return on their website and I got a message to dispose of it. I was refunded and I just disposed of it instead of lugging it back to the store.

Re: Kudos to Target

Snowpuppy — Thu, 11 Jun 2020 16:16:29 GMT

They sell $20 dresses. That they imported from China for $6.

By the time you pay for postage, ship, they pay an employee to unwrap, inspect and either toss or mark for resale, they are out far more $ than the 20 bucks.

Re: Kudos to Target

noodleann — Thu, 11 Jun 2020 16:21:40 GMT

@I am still oxox wrote:
I was processing two items for refund via mail and their message is as follows: I was amazed , understand why and wonder why other companies are not following their lead. I hope people do not take advantage or their goodness

No need to return this item. A refund will be credited back to your Visa *1169 in 1-3 days.

Women's Tank Dress - A New Day™ Black

You can donate, recycle or keep this item.

HSN just did that for me. I was also amazed.

Re: Kudos to Target

Silver Lining — Thu, 11 Jun 2020 16:26:30 GMT

I'd say other companies aren't following Target's lead because they don't want to lose money when the dishonest people, and there are plenty of them, abuse the opportunity to get something for nothing.

Re: Kudos to Target

Sooner — Thu, 11 Jun 2020 16:41:21 GMT

I have wondered why QVC doesn't do this for return items where the label was printer and it's going on 2 months now and no refund in sight. They really should take a look at those old old ordered so many have returned and apparently will never be refunded as expected.

They wouldn't be out that much money since they have collected more than half the cost already and people are very angry. And IF refunds come they will be for 2 payments when all 3 have been made.

Re: Kudos to Target

SuhseK — Thu, 11 Jun 2020 20:40:10 GMT

I worked in higher end retail, helping put myself through college and post grad. Even then 20+years ago, I think this would have been a very risky policy for retailers.

I can see it, for returns of food, maybe cosmetics, where the item will be tossed anyway, maybe for certain defective items, like small appliances.

As an across the board policy, I'm afraid it could be, almost an invitation, to fraud.

Let's say you buy a nice pair of pants. You receive them , they're perfectly fine, the right size, but, in person, you don't love the color, the fit isn't the most flattering.

I can't imagine one reason, why any retailer, would tell you they'd credit your account and keep the pants??

I don't like to think so, but, I could see that policy, being tempting, to even honest customers.

Re: Kudos to Target

DottieBlue — Thu, 11 Jun 2020 23:28:35 GMT

I think the only reason retailers would give their customers a refund and not have them return the item is if it would cost the retailer MORE to process the return than what the refund would be.

Chewy gave me a refund for 2 broken dog food bowls that they didn't want me to send back because they said the broken ceramic would be a safety issue.

I doubt any retailer has this policy for EVERY item it sells--just for certain ones and for certain reasons.

Re: Kudos to Target

DottieBlue — Thu, 11 Jun 2020 23:41:04 GMT

@Silver Lining wrote:
I'd say other companies aren't following Target's lead because they don't want to lose money when the dishonest people, and there are plenty of them, abuse the opportunity to get something for nothing.

It might happen a time or two, but retailers do keep track of people who return their purchases and if they return too much, they are put on notice.

Perhaps a certain item has a high percentage of returns for whatever reason, and the retailer doesn't want to deal with it any more so that's why the customer doesn't have to return it.

It could also be because of reduced staffing due to the pandemic and they just don't have the personnel they used to have to process as many returns.

I wouldn't worry about the corporations losing money - they get alot more tax breaks and "bail outs" than their customers do. They would never have a policy that would harm their bottom line.

Re: Kudos to Target

Silver Lining — Fri, 12 Jun 2020 02:13:40 GMT

@DottieBlue, thanks for the explanation!

Re: Kudos to Target

Lindsays Grandma — Fri, 12 Jun 2020 05:10:49 GMT

Recently my daughter purchased two pairs of pants at Fry's Market for me because she thought I would like them. I did like them but they didn't fit so we went back to return them. This was about 2 weeks ago and we were told they were not taking refunds at that time. I had a chat with the employee regarding why they were not taking refunds and this is what he told me; Clothing was not returnable because people tried them on, had them in their homes and because of the virus they were considered to be unsafe.

Now I took that explanation with a grain of salt, thinking about it, it does make sense, however is it legal? I don't know. The cost was $26 per but they were on sale for $14 each. He did use the words "at this time" so we will give it another shot.

Re: Kudos to Target

esmerelda — Fri, 12 Jun 2020 15:12:03 GMT

@I am still oxox I've had that happen over time with pet food, coffee, a home item and once (maybe twice) with a book from amazon.

What I remember most is the thing amazon wanted back. I'd ordered a glass lid for a cast iron skillet. When it arrived it rattled...a lot. I cut a small slit and saw tiny bits of glass. The thing was shattered! They wanted THAT back. Maybe it was sold by one of the sellers on amazon and that made it different. I don't know.

Re: Kudos to Target

homedecor1 — Sat, 13 Jun 2020 04:00:28 GMT

After waiting 5 weeks for the order from Justice to arrive its wrong🤷‍♀️

DIL contacted cs and told them about wrong pieces. Told them to donate and the correct sizes will be sent.

Guess they don't want stuff back during this time!

Re: Kudos to Target

ROMARY — Sat, 13 Jun 2020 16:03:09 GMT

I think that a lot has to do with the C Virus.

Possible contamination, etc.

A possible hazard for the employees who might have to handle the returned merchandise, etc.

Better to play it safe at this time.

Re: Kudos to Target

Mumof2 — Sat, 13 Jun 2020 16:10:23 GMT

Wayfair has also done that with two of my returns. Love it!

Re: Kudos to Target

esmerelda — Sat, 13 Jun 2020 16:49:29 GMT

@ROMARY wrote:
I think that a lot has to do with the C Virus.

Possible contamination, etc.

A possible hazard for the employees who might have to handle the returned merchandise, etc.

Better to play it safe at this time.

And no doubt some are taking full advantage of it,.

Re: Kudos to Target

SydneyH — Sun, 14 Jun 2020 04:14:07 GMT

Walmart has been doing this for quite some time, it caps the 'bleed' on returns.