topic Re: Moderator help, please in Community Chat

Moderator help, please

grandma r — Wed, 10 Jun 2020 18:32:34 GMT

I have been trying for 2 weeks to locate my order. I placed an order on 5/26 and it shipped right away. The last tracking info states package was received at LV PO on 5/28. There is no further info. I have tried the automated system, I have emailed customer service directly 3 times, and, still no answer. I have called numerous times only to be redirected to the automated system. I assume the package is lost somewhere. At this point, I would appreciate that you cancel both items and issue a full refund. I am counting on a moderator for help. Thank you in advance.

Re: Moderator help, please

Kachina624 — Wed, 10 Jun 2020 18:39:03 GMT

@grandma r Send the mods an email at qvcsocialteam@qvc.com. and include your order numbers.

Re: Moderator help, please

grandma r — Wed, 10 Jun 2020 18:40:03 GMT

Thanks.

Re: Moderator help, please

grandma r — Thu, 11 Jun 2020 18:28:51 GMT

Still no response from anyone in any dept at QVC. I am awaiting a return call from the Post Office where the package last tracked. At least I spoke with an actual person who promised to call back within 30 minutes.

Re: Moderator help, please

grandma r — Fri, 12 Jun 2020 23:53:34 GMT

Well, according to the post office, they can't locate the package. Shocker!!!

And, still no reply from QVC....any dept.

Re: Moderator help, please

Linmo — Sat, 13 Jun 2020 01:11:27 GMT

@grandma r If you paid with a credit card, you should file an item not received dispute with them. They will give you a temporary credit and resolve it with QVC.

Re: Moderator help, please

grandma r — Sat, 13 Jun 2020 21:41:00 GMT

@Linmo. Thank you. I didn't know that.