topic Re: Poor shipping accomodations from QVC in Community Chat

Poor shipping accomodations from QVC

Mfw — Sun, 07 Jun 2020 00:23:38 GMT

For a company as big as QVC I am disgusted with the severe delay in shipping out orders! Come on, loosen your purse strings and do what is necessary to fulfill orders in the pipeline at QVC in a timely manner. Rival companies selling to the public have a much better track record in accommodating their customers. I'm about to be thru being a loyal customer with QVC!

Re: Poor shipping accomodations from QVC

D Kay — Sun, 07 Jun 2020 00:31:08 GMT

Equally annoying is how long it takes to receive the order once it ships. It all takes too long.

Re: Poor shipping accomodations from QVC

Mfw — Sun, 07 Jun 2020 00:33:13 GMT

Exactly!

Re: Poor shipping accomodations from QVC

shoekitty — Sun, 07 Jun 2020 02:38:20 GMT

I did expedited shipping, paid 19 bucks. It is 6 days overdue. I can't call to get shipping refund as they don't answer phone. They have no shipping updates I emailed the social team a couple days ago and haven't heard from them They have sent me 2 rings in wrong color they did it twice. The don't ship in a timely manner. And there is no one around to take calls. It is disgraceful for a company this large. I ordered wen from qvc, still not here after 10 days (2 day shipping) lol I order from chaz dean site, here in 5 days Nordstrom, even amazon, soft surroundngs, Macy's and ever other retailer ships in normal time. Some one is really running things bad

Re: Poor shipping accomodations from QVC

Sushismom — Mon, 08 Jun 2020 01:24:09 GMT

I'm still waiting for an order that was estimated to be delivered to me on 5/30 (I ordered it on 5/24). Now they tell me the ETA is 6/9. I doubt that.

Re: Poor shipping accomodations from QVC

spursfan2 — Mon, 08 Jun 2020 01:27:43 GMT

Yea, I have an item that was supposed to be here June 3. Then June 9...but it hasnt even shipped yet!! At this point I dont believe ANYTHING QVC says. If it ever gets here it's going back. I'm done.

Re: Poor shipping accomodations from QVC

All The Stars — Mon, 08 Jun 2020 01:42:58 GMT

Same here. Two weeks and orders still in process. I guess they will arrive before Christmas !!😡

Re: Poor shipping accomodations from QVC

Sushismom — Mon, 08 Jun 2020 01:53:09 GMT

I'm not going to stop ordering from QVC because of the delay. I'm just not going to believe their ETA.

Re: Poor shipping accomodations from QVC

shopperqvc — Mon, 08 Jun 2020 02:05:53 GMT

I have neither shipped or received anything from or to anyone on time in the last two months no matter what shipping service that has been used.

I shipped an item to a relative in AZ. I sent it Priority 2 - 3 days. It finally got there 7 days later. No break in shipping for the extended delay. That was just over $15.00 to ship it priority. Not even an "I'm sorry". Nor an excuse.

I ordered something from Amazon. That 2 to 3 days also took a week.

I ordered from Walmart. That took 2 1/2 weeks on one part of the order, and 3 weeks on the other item.

Not making excuses for the Q, but no one is speed shipping these days.

The one FedEx guy said he had the most deliveries in one day ever. Even more than during Christmas.

I recently waited for an item from the Q for over 1 month. It seems the local UPS location lost it. By the time they finally found it, I had received a replacement from the Q. Now that same package is sitting at the Post Office waiting for some returns agent to pick it up so it can go back to QVC.

Mistakes happen, items get lost, and everyone is overworked. A break in the cost of shipping would be nice, but I get that the shipping companies have hired on extra help to take care of the overload of items, and those people have to be paid. Some folks are out of jobs, and others have more work than they can handle.

Re: Poor shipping accomodations from QVC

happycat — Mon, 08 Jun 2020 03:04:31 GMT

My orders from Sams and Wal Mart take longer too. I don't feel like this is QVC's fault. We are in a pandemic. Some people are still panicking and stocking up. I think these places are probably doing the best they can, and I imagine they are working very hard.

I had to call customer service twice today, because I had tripple and quadruple orders, because they weren't showing the orders had gone thru, and both times the operators that helped me were very kind and resolved my problem quickly.

We are living in a time where we need to give everyone some grace, if possible. I'm sorry you all aren't getting your things when you want and hopefully you will get them soon.

Re: Poor shipping accomodations from QVC

Anonymous032819 — Mon, 08 Jun 2020 04:49:28 GMT

Y'all do realize that there is a pandemic going on, and that they are working with reduced staffing, right?

Re: Poor shipping accomodations from QVC

germanshepherdlove — Mon, 08 Jun 2020 07:37:33 GMT

@Anonymous032819 wrote:
Y'all do realize that there is a pandemic going on, and that they are working with reduced staffing, right?

That's not necessarily true now.

The problem seems to be with the vendors dropping the ball. But, it is still Qvc's problem because they continue to hawk their wares giving the impression that these products are available. They are not available if the vendor doesn't want to go to work and continue the supply chain. Not everything is stored at a Qvc warehouse.

The logistics of it is something Qvc is fully aware of and it is annoying that they continue to do business as if nothing was wrong.

Re: Poor shipping accomodations from QVC

germanshepherdlove — Tue, 09 Jun 2020 21:12:37 GMT

I purchased an item from Ross Simon (on their website) last Wed the 3rd. I am 2,000 miles away and I received my purchase today, the 9th!

Re: Poor shipping accomodations from QVC

EmmasMom — Wed, 10 Jun 2020 00:54:54 GMT

I'm afraid I have to agree with the group. Shipping from QVC is terrible; but I noticed even before COVID 19 that shipping was slower when they started using the post office so much. That being said, I live in the Columbus OH area, an my packages are in Michigan. Go figure!

Re: Poor shipping accomodations from QVC

shoekitty — Wed, 10 Jun 2020 01:24:52 GMT

Re: Poor shipping accomodations from QVC

shoekitty — Wed, 10 Jun 2020 01:49:49 GMT

@Anonymous032819 wrote:
Y'all do realize that there is a pandemic going on, and that they are working with reduced staffing, right?

shoekitty said, I think everyone is aware there is a pandemic. We aren't hermits There are real, real issues and somewhere QVC was caught unprepared and unorganized. I have always had excellent CS from QVC, for 32 years. . But last 3 months it has been awful I still have an expedited order out there somewhere that was suppose to be delivered 8 days ago. It is out there somewhere

i have to say , if you have a problem email qvc social team, they are excellent and resolve the problem in a day or two. Sometimes in an hour. Unfortunately many people aren't aware of this option. Phone service and chat are often unavailable. But social team is up and running. And running well

Re: Poor shipping accomodations from QVC

songbird — Wed, 10 Jun 2020 12:42:23 GMT

It's the innovations system QVC has in place. Once shipped, it comes fairly quickly via UPS before switching to the USPS. There it stalls, once the local post office has it. I ordered a piece of jewelry. It arrived in my post office on 6/5/20 (the estimated delivery date). Then sat there till I got if late yesterday on 6/9/20.

Strangely enough, considering we are still in a pandemic.....Amazon is suddenly shipping everything fast again. I ordered shampoo on one day, the next day it arrived. Other orders (I order a lot from Amazon) arrived within two days of ordering. Amazon had made an announcement they were going to ship faster all products.

Re: Poor shipping accomodations from QVC

hondagirl — Wed, 10 Jun 2020 19:12:30 GMT

Sent me the wrong item yesterday. Called QVC and now it goes back to correct the order... What a waste of time.....

Re: Poor shipping accomodations from QVC

Pearlee — Thu, 11 Jun 2020 02:30:40 GMT

I'm in the midwest. The items I get from Q's California warehouse take f-o-r-e-v-e-r. And tracking falls off too so I just figure it will show up some day.

Re: Poor shipping accomodations from QVC

homedecor1 — Thu, 11 Jun 2020 02:53:13 GMT

@germanshepherdlove

agree before the pandemic shipping was a mess with QVC saying they were restructuring warehouses...the pandemic just gave them a extra few months to justify their poor shipping system.

I always said before -- if you need it faster go to a store or order from somewhere else.

I did notice on product on air info now they have a blurb about shipping delays ... but it's just not Q it's now all retailers.