topic Re: I Have A Question in Community Chat

I Have A Question

Jordan2 — Sat, 06 Jun 2020 01:23:09 GMT

I got a MasterCard gift card from Spectrum. I have used it online twice, no problem. I have $100 dollars left on the card, I kept track and also checked my balance online. I went to pay for something on Amazon, it didn't take the balance of $100, it only took $78 ( the item was more than $78). I don't understand why the balance of the gift card wasn't applied, just a portion. Anyone know why that would happen ( I might call Amazon tomorrow but I don't think anyone is available to take calls)?

Re: I Have A Question

TVLand — Sat, 06 Jun 2020 02:02:12 GMT

If are able to reach someone at Amazon by phone... I sure would like to know the telephone number.... I like Amazon....but whenever I have had a problem ...I had to contact them by email.....thanks...

Re: I Have A Question

NicksmomESQ — Sat, 06 Jun 2020 02:09:08 GMT

@TVLand wrote:
If are able to reach someone at Amazon by phone... I sure would like to know the telephone number.... I like Amazon....but whenever I have had a problem ...I had to contact them by email.....thanks...

@TVLand Amazon C.S. Is 1-888-280-4331. I've called a couple of times & got excellent service.

Re: I Have A Question

Sheila P-Burg — Sat, 06 Jun 2020 02:17:39 GMT

@Jordan2 ...... I am a little confused. Are you saying the item was more than what Amazon charged your Master Card?

Re: I Have A Question

Danish10 — Sat, 06 Jun 2020 02:22:08 GMT

There are some cards that begin to subtract a monthly fee after a certain amount of time. Is there a phone number on the card that you can call?

Re: I Have A Question

Cakers3 — Sat, 06 Jun 2020 02:30:34 GMT

@Sheila P-Burg wrote:

@Jordan2 ...... I am a little confused. Are you saying the item was more than what Amazon charged your Master Card?

@Sheila P-Burg @Jordan2

I was just going to ask the same thing.

What is the full amount of the purchase?? I would assume she means the purchase was over $100 so she expected the full $100 to be applied. Even so, she would have to pay any amt. over the $100 with another card.

Sound like an issue with who issued the card, not Amazon, since she said she checked her balance online and had $100.

Re: I Have A Question

NYC Susan — Sat, 06 Jun 2020 03:55:40 GMT

@Cakers3 wrote:
@Sheila P-Burg wrote:

@Jordan2 ...... I am a little confused. Are you saying the item was more than what Amazon charged your Master Card?
@Sheila P-Burg @Jordan2

I was just going to ask the same thing.

What is the full amount of the purchase?? I would assume she means the purchase was over $100 so she expected the full $100 to be applied. Even so, she would have to pay any amt. over the $100 with another card.

Sound like an issue with who issued the card, not Amazon, since she said she checked her balance online and had $100.

I agree. It doesn't sound like an Amazon issue. They probably took whatever was available on the card. I would call the card issuer about this.

Re: I Have A Question

elated — Sat, 06 Jun 2020 04:46:56 GMT

If you had $100 balance on your gift card, Amazon will only take what the item costs from your balance. Check your balance on your gift card and you will see a remaining balance still available.

Re: I Have A Question

NYC Susan — Sat, 06 Jun 2020 05:02:16 GMT

@elated wrote:
If you had $100 balance on your gift card, Amazon will only take what the item costs from your balance. Check your balance on your gift card and you will see a remaining balance still available.

She said they didn't take what the item costs. They only took $78, but her purchase amount was more.

Re: I Have A Question

Pook — Sat, 06 Jun 2020 08:59:19 GMT

@Jordan2 When you get a free gift card from a business you need to use it right away because it decreases in value quickly. That way the business can look good by giving it but in many cases they pay less because so many keep them for use later. I had that happen to me when I kept one for when I had the money to get an expensive item and found out my hundred. gift card only had ten dollars. Now I use any I get right away.

Re: I Have A Question

Tribesters — Sat, 06 Jun 2020 11:58:51 GMT

@Danish10

I had a gift card once & that's exactly what happened. By the time I went to use it there was less than $80 on it. I filed a complaint with the company but never got my $. This was several years ago & I think some states have made it illegal to do this now.

It sounds to me like Amazon only took $78 because that's all that's left. Check your balance using the phone # on the card or the website.

Re: I Have A Question

CalminHeart — Sat, 06 Jun 2020 12:05:58 GMT

If I need to contact Amazon, I search for 'contact amazon customer service" and click on contact. Calling is one option. They'll call you though. I've never had to wait more than a minute for them to call me. I always have good luck through email too.

Re: I Have A Question

Jordan2 — Sat, 06 Jun 2020 14:04:34 GMT

I checked the balance on my gift card, there is $100 left on the card, no fees have been applied. The cost of the item is $119 plus tax. I would pay for the difference about $25-$30 on my Amazon credit card. I don't understand why the full amount wasn't applied to my purchase, the funds are on the card.

Re: I Have A Question

henderson — Sat, 06 Jun 2020 15:18:27 GMT

@Jordan2 wrote:
I got a MasterCard gift card from Spectrum. I have used it online twice, no problem. I have $100 dollars left on the card, I kept track and also checked my balance online. I went to pay for something on Amazon, it didn't take the balance of $100, it only took $78 ( the item was more than $78). I don't understand why the balance of the gift card wasn't applied, just a portion. Anyone know why that would happen ( I might call Amazon tomorrow but I don't think anyone is available to take calls)?

You can "chat" with someone from Amazon. I received an empty package and after explaining my problem, they sent another one out promptly. I'm not a prime member either.

Re: I Have A Question

Sheila P-Burg — Sat, 06 Jun 2020 15:41:11 GMT

@Jordan2 ...... If you still have a $100.00 left on your gift card you might want to check and see if the order went through. Another thing you might want to check is your Amazon credit card. If you did not have enough on the gift card to cover the item Amazon might have gone to your "default" card.

Re: I Have A Question

noodleann — Sat, 06 Jun 2020 16:09:36 GMT

@Jordan2 wrote:
I checked the balance on my gift card, there is $100 left on the card, no fees have been applied. The cost of the item is $119 plus tax. I would pay for the difference about $25-$30 on my Amazon credit card. I don't understand why the full amount wasn't applied to my purchase, the funds are on the card.

I'm a bit confused. Did you complete the purchase as described in your first post?

Re: I Have A Question

Pook — Sat, 06 Jun 2020 16:15:25 GMT

@Jordan2 Call the number on the back of the card or call spectrum for information on the card.

Re: I Have A Question

Sheila P-Burg — Sat, 06 Jun 2020 16:26:30 GMT

@noodleann ....... I am as confused as you are. I cannot imagine Amazon letting the order go through without being able to pay the full price.

I am also confused why posters are advising the OP to call the Master Card gift card. If they did not have enough on the gift card for the order the card would have been declined by Amazon.

I am also confused why someone would order knowing they did not have enough money on the gift card. How was Amazon to know they wanted to charge to two (2) cards.

Re: I Have A Question

noodleann — Sat, 06 Jun 2020 16:35:09 GMT

@Sheila P-Burg wrote:

@noodleann ....... I am as confused as you are. I cannot imagine Amazon letting the order go through without being able to pay the full price.

I am also confused why posters are advising the OP to call the Master Card gift card. If they did not have enough on the gift card for the order the card would have been declined by Amazon.

I am also confused why someone would order knowing they did not have enough money on the gift card. How was Amazon to know they wanted to charge to two (2) cards.

LOL, when it comes to getting paid, Amazon is genius. It will pull out all you have on an Amazon gift card, for example, and then put the balance on your default method of payment. Because the OP has an Amazon credit card, Amazon presumably would have put the extra $19 (of the $119 purchase) plus tax on the Amazon credit card after the purported $100 MasterCard was used up.

However, the OP says that Amazon was going to pull only $78 (?) of the purchase from the MC, which doesn't make sense if the card really has a full $100 balance. But Amazon may be able to identify the card and know that there are additional fees that account for the $22 it's not charging, or the card may be holding back fees and only allowing $78 to be deducted by Amazon. Those pay-for VISA and MCs are riddled with hidden fees. Possibly Amazon was taking extra fees for using the card as well. I have no idea, but I hope the OP finds out and tells us.

Re: I Have A Question

Cakers3 — Sat, 06 Jun 2020 16:35:52 GMT

@Sheila P-Burg wrote:

@noodleann ....... I am as confused as you are. I cannot imagine Amazon letting the order go through without being able to pay the full price.

I am also confused why posters are advising the OP to call the Master Card gift card. If they did not have enough on the gift card for the order the card would have been declined by Amazon.

I am also confused why someone would order knowing they did not have enough money on the gift card. How was Amazon to know they wanted to charge to two (2) cards.

@Sheila P-Burg She is being advised to call the MC gift card because she said she checked her balance and it was $100.

If Amazon didn't collect the full $100, either the card really only has $78 left regardless of her checking or some fees recently were deducted.

We don't know when she checked the balance-at the time of ordering?

A week ago? A month ago?

Also if only $78 remained she has to tell Amazon to put the balance on her Amazon card. I don't believe it just defaults. Anybody with a card has to give consent, be it MC, Visa, etc.

Overall she needs to do a little digging on her own at this point.

Her post is so confusing and really nobody can tell her anything about the $78 other than to call MC and/or call Amazon.