topic Re: No Customer Service at PayPal in Community Chat

No Customer Service at PayPal

pommom — Fri, 05 Jun 2020 13:33:09 GMT

Was given the option to talk to someone in CS on the automated system. When I selected the prompt was given the message that there will be no CS until the Covid-19 issue has been completely resolved.

While this may have been a slight inconvenience for me, I am glad they are considering the well-being of their employees.

Re: No Customer Service at PayPal

RespectLife — Fri, 05 Jun 2020 13:41:09 GMT

Good to know @pommom

Thanks for the heads up.

If you read the forums, it is claimed that only QVC has C/S, shipping, delivery, processing problems.

Clearly other places have had to take a step back in these departments for healthy and safety reasons.

There is no C/S at EZ pass either. Our company has an error on our account. Have tried for 3 weeks off and on....no one picks up ever.

Re: No Customer Service at PayPal

Judaline — Fri, 05 Jun 2020 13:47:52 GMT

I have never found a customer service number/email at Paypal. It's all automated. There's no real person to speak to. Never has been as I recall. Even the chat is automated. No help whatsoever. I stopped using them a few months ago-don't need the aggravation.

Re: No Customer Service at PayPal

riley1 — Fri, 05 Jun 2020 13:51:05 GMT

There is usually an option given for a call-back. My business uses them and whenever I have a problem and need to call they give the option of holding on or a call-back.

Re: No Customer Service at PayPal

Witchy Woman — Fri, 05 Jun 2020 13:55:05 GMT

@Judaline

I'm with you. If there is a responsive CS number (even before the pandemic), I've never found it.

I have an account there, but the whole website frustrates me every time I use it. Mostly, I use it to donate to some of the rescues I support.

I may do what you did and just close my account.

Thanks for reminding me!

Re: No Customer Service at PayPal

pommom — Fri, 05 Jun 2020 14:24:53 GMT

@Judaline

c/s 1-888-221-1161

But, like I said, no one there.

Re: No Customer Service at PayPal

Anonymous032819 — Fri, 05 Jun 2020 14:44:02 GMT

I really do have to laugh at the "shock and surprise" that (gasp!) other companies have "problems" too!

People love to act as if the " big, bad, evil" QVC is the only company that has "non existent" help.

I have said that other companies were the same way, but nobody believed me.

😆😆😆😆

Re: No Customer Service at PayPal

Shelbelle — Fri, 05 Jun 2020 14:45:11 GMT

Same for amazon, no phone CS, but you can do an online chat.

Re: No Customer Service at PayPal

mousiegirl — Fri, 05 Jun 2020 16:23:25 GMT

@Judaline wrote:
I have never found a customer service number/email at Paypal. It's all automated. There's no real person to speak to. Never has been as I recall. Even the chat is automated. No help whatsoever. I stopped using them a few months ago-don't need the aggravation.

@Judaline Every time I have to call Paypal before the virus, I have always spoken to a person.

Re: No Customer Service at PayPal

Shelbelle — Fri, 05 Jun 2020 16:34:07 GMT

Here is a phone number to call for PayPal, when they do offer CS again

888 221 1161

Re: No Customer Service at PayPal

Kachina624 — Fri, 05 Jun 2020 16:54:20 GMT

I understand how shipping could be seriously impacted but not customer service. I would think it would be the easiest function in the world to transition to a work-at-home situation. All the employees need are a phone, Wi-Fi and a computer (which could be supplied). If they expect to function, they should have CS, especially something like PayPal where large sums of money could be involved, as well as potential fraud with no way to report it. I think it's irresponsible of them to have suspended CS.

Re: No Customer Service at PayPal

Tissyanne — Fri, 05 Jun 2020 17:06:21 GMT

@mousiegirl wrote:
@Judaline wrote:
I have never found a customer service number/email at Paypal. It's all automated. There's no real person to speak to. Never has been as I recall. Even the chat is automated. No help whatsoever. I stopped using them a few months ago-don't need the aggravation.

@Judaline Every time I have to call Paypal before the virus, I have always spoken to a person.

@mousiegirl ,

Same here, mousiegirl.

Re: No Customer Service at PayPal

Linmo — Fri, 05 Jun 2020 17:14:05 GMT

I was able to speak with a PayPal rep about a month ago, definitlely during the SIP. There was very little wait time and they resolved my issue very quickly.

Re: No Customer Service at PayPal

HerRoyaLioness — Fri, 05 Jun 2020 17:31:04 GMT

Have never had issues that couldn't be taken care of with PayPal in the many many years I have been using the service.

I use it every time I can. I love that I don't have to give my personal credit card information to places I order from, only PayPal has it.

My daughter even "PayPal"ed money to me from where she is living now, in Bolivia, where they don't have a post office.

It is so convenient and so far very safe. Love it!

As for talking to a real person, sometimes I'd rather talk to the computer and get whatever it is resolved anyway! Sometimes, no many times, the CS people don't seem to know the solution and just read out of the manual they are given.

Re: No Customer Service at PayPal

desertrat8 — Fri, 05 Jun 2020 22:14:17 GMT

Sadly covid-19 is the convenient excuse for many things now. I am NOT trying to be argumentative trust me.