topic Re: QVC Extends Return Policy to 90 Days in Community Chat

QVC Extends Return Policy to 90 Days

Pearlee — Sun, 22 Mar 2020 21:50:31 GMT

I just read Q's response to the COVID-19 Virus at top of the page (header) and the return policy is being extended from 30 to 90 days. I think that's great of QVC to do. It says it's for customer convenience to make sure we can return our items safely. 👍 Since I'm staying home a lot, I really appreciate this concession to customers.

Everyone should read that at top -it sounds like Q is doing good things for its employees too, as well as the community. I have my gripes about QVC, but commend them for the steps they are taking as described above.

Re: QVC Extends Return Policy to 90 Days

Pearlee — Sun, 22 Mar 2020 21:53:32 GMT

I meant to add "temporarily" in my post above. It's a temporary change in return policy in response to the virus crisis.

Re: QVC Extends Return Policy to 90 Days

Linmo — Sun, 22 Mar 2020 22:08:05 GMT

I ordered something a few days ago and was concerned about their shipping time during the pandemic. My item actually shipped sooner than usual for me, so I was pleasantly surprised!

Re: QVC Extends Return Policy to 90 Days

SandySparkles — Sun, 22 Mar 2020 22:59:07 GMT

This is exciting news, because I am self isolating, and have several items I received this week, but am on the fence about returning one of them. I had a feeling they were going to allow extra time, but am glad they are giving a full 90 days! Kudos to The Q for extending this generous returns window!👍👍😊

~~~All we need is LOVE💖

Re: QVC Extends Return Policy to 90 Days

sueinsf — Sun, 22 Mar 2020 23:10:02 GMT

I was just wondering how a lot of people would be able to send back returns within 30 days with so many of us sheltering in place, so this is great news. I see HSN has the same letter on their site without that extension but wonder if that will be changed soon.

Re: QVC Extends Return Policy to 90 Days

Oznell — Sun, 22 Mar 2020 23:24:32 GMT

Thank you for pointing that out, @Pearlee -- I doubt I would have noticed that myself. A good, customer-friendly step on the part of the Q.

Re: QVC Extends Return Policy to 90 Days

Kachina624 — Mon, 23 Mar 2020 00:06:42 GMT

Nobody has to risk exposing herself to the virus to return anything. Use the Q return label, go to the USPS website and ask for a pick up at the time and place of your choice. They will come and get it. A confirmation is sent as soon as they pick it up. What could be simpler? Why does anyone need a time extension?

@Pearlee @sueinsf @Oznell @SandySparkles @Linmo

Re: QVC Extends Return Policy to 90 Days

SandySparkles — Mon, 23 Mar 2020 00:13:58 GMT

@Kachina624 I am self-isolating, but did not think of package pick-up. Thank you for the reminder😊.

~~~All we need is LOVE💖

Re: QVC Extends Return Policy to 90 Days

Pearlee — Mon, 23 Mar 2020 02:13:32 GMT

@Kachina626 I do not use QVC's return labels unless the product is defective and QVC will not deduct the cost of the return label. When I do use them I would not have the package picked up. I always want a receipt indicating I have sent the package back. So if I do use Q's return label I go to the P.O. and get a drop off receipt. When I ship anything by any shipping method I always get a receipt.

Re: QVC Extends Return Policy to 90 Days

Kachina624 — Mon, 23 Mar 2020 02:50:33 GMT

@Pearlee As I said, they send you a confirmation (a receipt) with a number. It would serve as proof they picked it up.

Re: QVC Extends Return Policy to 90 Days

noodleann — Mon, 23 Mar 2020 03:32:03 GMT

@Kachina624 wrote:
Nobody has to risk exposing herself to the virus to return anything. Use the Q return label, go to the USPS website and ask for a pick up at the time and place of your choice. They will come and get it. A confirmation is sent as soon as they pick it up. What could be simpler? Why does anyone need a time extension?

@Pearlee @sueinsf @Oznell @SandySparkles @Linmo
@

I always get a receipt at the post office. Won't do it any other way.

I'm glad to learn of the policy, although there's no header at the top of any of my QVC pages, but I did find it buried in the Q's help pages. HSN doesn't appear to be doing the same thing. Worse, their return clock starts on the date of your order (the receipt), so you don't even get 30 days.

Re: QVC Extends Return Policy to 90 Days

Pearlee — Mon, 23 Mar 2020 05:30:36 GMT

@Kachina636. And as I said I don't use return labels from Q unless the item is defective. And no thanks to the confirmation notice, I trust only a receipt in hand. I get too many screwed up messages from the P.O. in my tracking --- just dealt with that snafu recently which a Mod straightened out for me --- or the tracking is missing altogether. It'll be a recept in hand for me. The P.O and other delivery methods are
staying open, I want my receipt.
You do want you want and I'll do what I want, no matter what you underline. And my method will be cheaper than the Q return label which is not a good deal. If I can go to the grocery store I can go to a shipper.

Re: QVC Extends Return Policy to 90 Days

SydneyH — Mon, 23 Mar 2020 08:15:25 GMT

That's nice I guess, but I'm not buying anything from the Q in the near future.

Re: QVC Extends Return Policy to 90 Days

Pecky — Mon, 23 Mar 2020 13:08:59 GMT

@noodleann wrote:
@Kachina624 wrote:
Nobody has to risk exposing herself to the virus to return anything. Use the Q return label, go to the USPS website and ask for a pick up at the time and place of your choice. They will come and get it. A confirmation is sent as soon as they pick it up. What could be simpler? Why does anyone need a time extension?

@Pearlee @sueinsf @Oznell @SandySparkles @Linmo
@
I always get a receipt at the post office. Won't do it any other way.

I'm glad to learn of the policy, although there's no header at the top of any of my QVC pages, but I did find it buried in the Q's help pages. HSN doesn't appear to be doing the same thing. Worse, their return clock starts on the date of your order (the receipt), so you don't even get 30 days.

I can't find where it states 90 day return policy.

Re: QVC Extends Return Policy to 90 Days

Pearlee — Mon, 23 Mar 2020 13:21:05 GMT

@Pecky There is a red banner at the top of my screen part of which says See Our Response To COVID -19 followed by a link to click on. The info I posted is from that link.

Re: QVC Extends Return Policy to 90 Days

Mominohio — Mon, 23 Mar 2020 13:28:27 GMT

@Kachina624 wrote:
Nobody has to risk exposing herself to the virus to return anything. Use the Q return label, go to the USPS website and ask for a pick up at the time and place of your choice. They will come and get it. A confirmation is sent as soon as they pick it up. What could be simpler? Why does anyone need a time extension?

@Pearlee @sueinsf @Oznell @SandySparkles @Linmo
@

People are so focused on the medical and safety forces dealing with this pandemic, but I will remind everyone that the postal workers, UPS and FedEx are all in and working hard too.

If those entities end up having to shut down because of excessive illnesses, there will be bigger problems moving not just one's QVC type purchases, but critical things needed to fight this virus.

So the 90 day return takes some concentrated volume increases and stress off postal and other deliver service people, spreads out the volume and doesn't over tax their systems, very similar to what they are trying to do with flattening the curve in the virus. They have employees that will be getting ill and taking time off, it is inevitable. Some areas will be trying to work their delivery with many fewer employees, at least temporarily. They aren't the kind of jobs you can just hire temps to cover short term.

So I guess I can't see, how others can't see, that spreading out anything right now, even return policies, help with logistics, work loads, and benefits more than just the QVC customer, but those serving us to keep supplies moving all over the nation and world right now.

Re: QVC Extends Return Policy to 90 Days

FLGators — Mon, 23 Mar 2020 15:30:47 GMT

What about HSN?

They have excluded this line from the HSN customer experience "And we’re temporarily extending our return policy from 30 to 90 days to make sure you have enough time to safely complete your return or exchange."

This is unfair to HSN customers!

Re: QVC Extends Return Policy to 90 Days

FLGators — Mon, 23 Mar 2020 15:34:33 GMT

From HSN.com

Our Customer Experience

While we’ve temporarily closed all of our retail stores to the public, our broadcast studios and warehouses remain operational. Like other networks and retailers who ship products, we’re continuing to serve our customers. We’ll keep working together with government, community and trade organizations to ensure that we’re always acting in the interests of the common good.

We’re trying to offer more of the products you might need to shop for as this situation unfolds: food, home office items to keep you productive, fitness/wellness products and cleaning items – as well as crafts, garden and other items to enjoy while at home.

When you tune in to our live show, you’ll notice fewer models, as well as greater distance between hosts and guests. We’re taking these measures to limit the number of people in our studios and facilitate social distancing while we continue to connect with you.

From qvc.com

Our Customer Experience

While we’ve temporarily closed all of our retail stores to the public, our broadcast studios and warehouses remain operational. Like other networks and retailers who ship products, we’re continuing to serve our customers. We’ll keep working together with government, community, and trade organizations to ensure that we’re always acting in the interests of the common good.

We’re trying to offer more of the products you might need to shop for as this situation unfolds: food, home office items to keep you productive, fitness/wellness products, and cleaning items – as well as crafts, garden and other items to enjoy while at home. And we’re temporarily extending our return policy from 30 to 90 days to make sure you have enough time to safely complete your return or exchange.

When you tune in, you’ll notice more taped programming on QVC2. You’ll also notice fewer models and guests on air during our live show. We’re taking these measures to limit the number of people in our studios and facilitate social distancing while we continue to connect with you.

Re: QVC Extends Return Policy to 90 Days

willdob3 — Thu, 26 Mar 2020 00:08:58 GMT

@Kachina624 wrote:
Nobody has to risk exposing herself to the virus to return anything. Use the Q return label, go to the USPS website and ask for a pick up at the time and place of your choice. They will come and get it. A confirmation is sent as soon as they pick it up. What could be simpler? Why does anyone need a time extension?

@Pearlee @sueinsf @Oznell @SandySparkles @Linmo
@

@Kachina624

I assume that the extended return policy is because people are not buying like they did, and are panicking and returning lots of things they ordered and canceling items because, hey, who needs that stuck in the house for months? By extending the return policy, they hope people will continue to buy knowing they can return if the situation hasn’t changed in 3 months. They are betting people will keep those things.

To save us putting a label on a box and sticking it in the mail? I don’t think so...

Re: QVC Extends Return Policy to 90 Days

jonim — Thu, 14 May 2020 12:18:07 GMT

I still do not understand the confusion over returns at QVC. I recently returned a TSV SKIN TROPHY microdermabrasion kit purchased FEB 21. which has an extended return policy in place before the latest 90 day policy . I called customer service to inquire about the confusion and was told it does not met there 30 day return policy? I assume some at qvc are not aware of their return policy. Can someone please clarify the policy for products listed by distributors in place for beauty products . Thank you in advance