topic Re: Weird disappearing order in Community Chat

Weird disappearing order

Grouchomarx — Wed, 03 Jun 2020 00:21:01 GMT

A couple months ago I ordered the Beauty Bio R45 reversal skincare system. I gave it a go and it didn't work out. So I decided to return it within the specified window allowed. I could not find my paperwork at home so I thought I'd just print one online. Trouble is, the order has literally disappeared from my account. I checked and checked over and over scrutinizing each month and when I knew I ordered it. I also ordered the optional phase 4 to accompany it and that order shows but not the R45 kit and I ordered them the same time. I feel like I'm being gaslighted by HSN. I even checked in case I mistakenly got it from QVC (which I knew I didn't) and it's not there. Anyone ever try to look up an order only to find it wiped from the earth? I don't want it be stuck with it as I had a very bad reaction to it and they promised a long return window. Whatever am I to do. It was expensive.

Re: Weird disappearing order

esmerelda — Wed, 03 Jun 2020 04:18:55 GMT

@Grouchomarx There should be a record of payment (your credit card statement or Paypal account) and the order number should/may be on it. Did you get any confirmation emails...purchase, shipped? They might help when you contact CS to talk about it.

Re: Weird disappearing order

Grouchomarx — Wed, 03 Jun 2020 14:09:42 GMT

Today it still wasn't showing up in my order history so I checked my flex pay manager and it showed up there and I could access the order and the return forms. So bizarre. Anyway problem solved thank goodness.

Re: Weird disappearing order

CluckCluck — Wed, 03 Jun 2020 14:15:40 GMT

This happened to me twice recently. A few days ago I ordered a product from IT cosmetics. It hasn't appeared on my order status, but my CC has been charged. A couple weeks ago I ordered some readers from QVC. I returned them as they didn't work for me. There is no record that I even ordered them on my Order Status. I haven't been credited yet for the return, probably too soon. I can't find anywhere that I even ordered these items.