topic Re: Comcast out again in Community Chat

Comcast out again

millieshops — Wed, 27 May 2020 16:36:34 GMT

for the second time today! And the 5th time in recent weeks.

So today I give thanks for Verizon on my iPad.

Re: Comcast out again

SeaMaiden — Wed, 27 May 2020 17:30:47 GMT

we have used Century Link for our phone and internet for probably 15 years and it has NEVER once been out other than with a power outage. Maybe you should think about switching to someone else for internet?

Re: Comcast out again

DiAnne — Wed, 27 May 2020 18:38:35 GMT

I use Comcast for TV but Frontier for phone and internet and they have been great. I don't remember ever having an outage. It has recently changed to Ziply Fiber. Never heard of them so we will see if they do as well.

Re: Comcast out again

Boehm Collector — Thu, 28 May 2020 13:14:07 GMT

@millieshops ... I had Comcast for both my home and office for years. They were HORRIBLE.... especially in my office. I was not able to switch because our Town could only use Comcast. For about a year and a half I had numerous problems with my office Internet. They did nothing and never called me back to inform me about the status of my complaints. Finally Verizon Fios became available so I switched immediately. Have had no problems ever since. Of course, as soon as I dropped Comcast they all of a sudden remembered my phone numbers. They called me constantly asking what they could do to make me happy so that I would go back to them.. I told them they had a year and half to make me happy but did nothing .... so it as too late.

Re: Comcast out again

millieshops — Thu, 28 May 2020 16:01:33 GMT

@Boehm CollectorI'm in an HOA community that contracted with Comcast for 10 years. That contract ends in 2021 - the HOA across the road from us already moved to a different company last year - and we already have research going on for ours.

I don't believe there's a great choice - at least for residential accoiunts. Over the years I've had AT&T. Bell South, UVerse, and up north Cablevision - can't say I'd wholeheartedly recommend any of them. Not even Fios - my new landlords had Fios installed in their portion of the big house in which I rent - that lasted all of about 6 or 7 months and they switched to Cablevision.

Re: Comcast out again

Jordan2 — Thu, 28 May 2020 16:39:48 GMT

@millieshops wrote:
for the second time today! And the 5th time in recent weeks.

So today I give thanks for Verizon on my iPad.

@millieshops if your not happy with their service is their another provider in your area you can switch too? I would call customer service and tell them how dissatisfied I was.

Re: Comcast out again

tansy — Thu, 28 May 2020 16:59:53 GMT

I'm not convinced there's a good option to Comcast for reliability. Maybe it depends what area you live in. In Arizona I have COX. That company makes me miss Comcast 🤷🏼‍♀️

Re: Comcast out again

millieshops — Thu, 28 May 2020 17:16:57 GMT

@Jordan2Oh, they know. There are other providers, but my HOA has another year to go on our contract with them. They will need to step up in several ways to maintain us.

I wish I thought there was a totally wonderful company, but that has not been my experience.

Re: Comcast out again

appm — Thu, 28 May 2020 17:46:33 GMT

In my opinion only - the two worst companies for customer service - comcast and verizon - but I think verizon gets the prize for THE WORST.

Re: Comcast out again

Jordan2 — Thu, 28 May 2020 18:23:12 GMT

@millieshops wrote:
@Jordan2Oh, they know. There are other providers, but my HOA has another year to go on our contract with them. They will need to step up in several ways to maintain us.

I wish I thought there was a totally wonderful company, but that has not been my experience.

I was with Spectrum ( since they were Time Warner Cable) for forever and finally switched to Verizon. Really both companies have their challenges, like you said there is no totally wonderful company.

Re: Comcast out again

Boehm Collector — Sat, 30 May 2020 13:18:16 GMT

@millieshops wrote:
@Boehm CollectorI'm in an HOA community that contracted with Comcast for 10 years. That contract ends in 2021 - the HOA across the road from us already moved to a different company last year - and we already have research going on for ours.

I don't believe there's a great choice - at least for residential accoiunts. Over the years I've had AT&T. Bell South, UVerse, and up north Cablevision - can't say I'd wholeheartedly recommend any of them. Not even Fios - my new landlords had Fios installed in their portion of the big house in which I rent - that lasted all of about 6 or 7 months and they switched to Cablevision.

Wow @millieshops ... we have had Fios for over 2 1/2 years .. both at home and in my office. We have never had any problems.

Re: Comcast out again

millieshops — Sat, 30 May 2020 14:09:47 GMT

@Boehm CollectorI think it all comes down to one's own experience - I also know people who've had good experience with Fios, but I do know where I rent summers Fios does not offer all the same stations Cablevision does - I suspect the owners thought they wouldn't miss what they couldn't get with Fios, but they did.

Re: Comcast out again

Boehm Collector — Sat, 30 May 2020 14:42:47 GMT

@millieshops ,,so was it the quality of the service or the channels offered by Fios that your landlord was not happy with?

Re: Comcast out again

ScrapHappy — Sat, 30 May 2020 14:53:34 GMT

We've had so many issues with Comcast since moving into this house ( 4 years). With TV and internet (mostly TV). We're told it's a weak signal from OUTSIDE the house which is their responsibility. However always told the only way to find out is to open the walls in our finished basement and start looking and for us to hire an electrician. Our other option in our neighborhood is AT&T but those who have it says they're not that great either.

Re: Comcast out again

millieshops — Sat, 30 May 2020 16:10:40 GMT

@Boehm CollectorI'd say it was the channels they offered -- their local news, weather, and traffic is not as complete as Cablevision which partners with Newsday and has access to much more.

I also know that when they were moving in, Cablevision did not have openings on their installation calendar as quickly as Fios did, so they went with Fios thinking it would be okay. With 5 teenagers in the house, they wanted TV from the get-go. That was just before Christmas - shortly after I had returned for the summer, they were already set up to change.

Re: Comcast out again

Fran009 — Sat, 30 May 2020 17:17:17 GMT

My senior community had Comcast on contract for 10 years as well. We dropped them and switched to Atlantic Broadband. We've only had the service since April 27. We're getting a lot more for our money than Comcast offered us. And Comcast has a "shelf" on data. One TV with a mediocre box. No DVR Internet has to be paid separately if you want it. and pay extra for modem

Now with Atlantic Broadband I have service for 3 TVS and DVR voice remotes and faster internet with modem included. 300 stations, including Epix..

We're only paying $20 more for service.

Re: Comcast out again

sunshine45 — Sat, 30 May 2020 17:40:47 GMT

i think comcast has some of the best customer service around.

i guess it depends where you live and how reliable the lines are.

they have both good customer service online, over the phone, and in their stores. even using your television to guide you on how to fix problems is a great feature.

i can say that some of the WORST are mediacom and cox.

Re: Comcast out again

Boehm Collector — Sun, 31 May 2020 15:07:21 GMT

@millieshops wrote:
@Boehm CollectorI'd say it was the channels they offered -- their local news, weather, and traffic is not as complete as Cablevision which partners with Newsday and has access to much more.

I also know that when they were moving in, Cablevision did not have openings on their installation calendar as quickly as Fios did, so they went with Fios thinking it would be okay. With 5 teenagers in the house, they wanted TV from the get-go. That was just before Christmas - shortly after I had returned for the summer, they were already set up to change.

@millieshops ... I can understand your landlord's reasons for switching to Cablevision under those circumstances. We actually got more channels once we switched from Comcast to Fios. But my main reason for switching was because we were having so many problems with Comcast...... outages, etc.

Re: Comcast out again

SeaGal — Sun, 31 May 2020 15:41:32 GMT

@millieshops , I have only had Comcast in the 30+ years in my home so I cant speak to the other options but

When my cable and/or internet go out I call 1-800-COMCAST, of course its automated but a voice comes on and asks is it a prob with cable or internet, It then will say they are checking to see if there are outages in my area, if not it will ask if I want to have a signal sent to reboot from their end, I say yes and that always seems to work. (turn the tv off first). They then ask if you want an automated call back in 20 mins to see if it helped. It always has for me.

Usually it is a prob with the internet but Thurs. morning the main box in my living room tv went out, the 3 other boxes/tv's here were working, strange, so I made the call, they shot a signal to the main box in the living room and that fixed the problem. HTHs

Re: Comcast out again

millieshops — Sun, 31 May 2020 17:05:16 GMT

@SeaGalThat exact procedure has worked different times in the past. I believe it's when the problem is limited.

During these past few weeks, the automated message we get is that there's an outage in the area that will be repaired by ...... - it's been as short as an hour and as long as 6 hours and the outages have been a few blocks or whole neighborhoods.

I feel bad for those working at home who depend upon Comcast WIFI to function. For me. it's annoying, but it would be far worse if Verizon hadn't offered free excess data during the same period Comcast was at its worst.