topic Re: Question About Walmart Grocery Pickup in Community Chat

Question About Walmart Grocery Pickup

deepwaterdotter — Sun, 24 May 2020 22:51:45 GMT

Do you need a smartphone in order to pick up a Walmart online grocery order? I have a very basic flip phone without any 'bells and whistles', thus no ability to download apps. I can place the order via my home computer, but don't have the smartphone capability to download an app to notify them that I have arrived for pickup. At one of the local grocers, I am able to just call the store's phone number when I arrive at my assigned pickup time, then they load up my order in the trunk. Can I just call a walmart phone number to let them know I am there to pickup my order?

Re: Question About Walmart Grocery Pickup

TheMemphisVette — Sun, 24 May 2020 22:56:53 GMT

there is a phone number on the sign in the parking spot for pickups

i call the number and tell them i am here and which spot i am in.

i do not use an app

Re: Question About Walmart Grocery Pickup

GCR18 — Sun, 24 May 2020 22:57:36 GMT

You just need to be able to call and say I'm here.

Re: Question About Walmart Grocery Pickup

Kachina624 — Sun, 24 May 2020 22:59:08 GMT

@deepwaterdotter No smartphone needed. When you get to the store, you call them on your flip phone to let them know you've arrived. Phone number is on a sign on all designated parking places. You stay in your car, they'll put the groceries in your trunk. No tipping.

Re: Question About Walmart Grocery Pickup

Daysdee — Sun, 24 May 2020 23:05:16 GMT

Grocery pick-up or having the items delivered to your front door is the only way to go nowdays. (at least for me!)

Re: Question About Walmart Grocery Pickup

deepwaterdotter — Sun, 24 May 2020 23:06:42 GMT

Thanks so much for your help ladies, you gave me just the answer I needed. I'm making my list tonight.

Re: Question About Walmart Grocery Pickup

Xivambala — Sun, 24 May 2020 23:24:58 GMT

While it is true that each pickup spot has a posted phone number to call to let the store know you have arrived. I had a different experience this last week. I have been using their grocery pickup for a few months now. I would get an email when my order was ready for pickup which was on or sometimes a little earlier than my scheduled time. The email has a link for 'Check In' to activate when you are on your way so they can track your drive progress and arrival. This way the store can anticipate when you are almost there, and get your order ready...take picked items out of the freezer, refrigerator, etc. Walmart recently changed their online app which I had already downloaded. This trip I could not check in and link to the new app. I spent 20 minutes trying, and trying to reach a customer service rep by phone. I gave up and just drove to the store. I tried calling the posted telephone number at the pickup parking spot several times, and no one would answer the phone. I had to wait for quite awhile before someone would recognize me and look up my order. I'll try again after re-installing the app, but will probably shop in store today or tomorrow.

Re: Question About Walmart Grocery Pickup

tucsongal — Mon, 25 May 2020 01:36:01 GMT

I used this for the first time today as the smaller grocery I’ve been shopping at doesn’t have everything we want. I had the same issue as @Xivambala with not being able to check in on the app. Before I even noticed the phone number however, an employee was there and checked me in. I will definitely do this again. I saw very few people going in or coming out of the store with masks on so I’m glad they’re offering this.

Re: Question About Walmart Grocery Pickup

Lindsays Grandma — Mon, 25 May 2020 01:59:43 GMT

@Xivambala ...I had the same experience just a few days ago, kept trying to find a link to let them know I was on my way, it wasn't there. When we arrived, my daughter parked the car in a designated spot and called the number posted to let them know we were there.

Within seconds one of the employees came out, spoke to us and went in and got my order. No problem. Sorry your experience wasn't quite the way it should have been, I'm sure it was a one time thing. I'm going to continue with the "pick up", the stores are so crowded now it's ridiculous.

Re: Question About Walmart Grocery Pickup

Lindsays Grandma — Mon, 25 May 2020 02:07:31 GMT

@Kachina624 ...I know it says no tipping, however, I had a very large order and the young man who brought it out did a great job. They work very hard and my daughter and I decided a tip was in order and I gave him a five dollar bill. His gratitude was so obvious that it made me glad I gave it to him. Sometimes you have to do what you have to do.

Re: Question About Walmart Grocery Pickup

willdob3 — Mon, 25 May 2020 02:14:31 GMT

@Xivambala @Lindsays Grandma

I had the same problem recently after they updated their app. I finally checked my settings and discovered that when the app updated, data permission for the app turned off. With it off, they can’t track and don’t know when we have arrived. I turned it on and it is working correctly again.

Re: Question About Walmart Grocery Pickup

Lindsays Grandma — Mon, 25 May 2020 02:18:15 GMT

@willdob3 wrote:
@Xivambala @Lindsays Grandma

I had the same problem recently after they updated their app. I finally checked my settings and discovered that when the app updated, data permission for the app turned off. With it off, they can’t track and don’t know when we have arrived. I turned it on and it is working correctly again.

@willdob3 ...I'm not all that computer savvy, how did you turn that feature back on?

Re: Question About Walmart Grocery Pickup

willdob3 — Mon, 25 May 2020 02:24:33 GMT

@Lindsays Grandma wrote:
@willdob3 wrote:
@Xivambala @Lindsays Grandma

I had the same problem recently after they updated their app. I finally checked my settings and discovered that when the app updated, data permission for the app turned off. With it off, they can’t track and don’t know when we have arrived. I turned it on and it is working correctly again.
@willdob3 ...I'm not all that computer savvy, how did you turn that feature back on?

@Lindsays Grandma They can only track you if you have a cell phone. They send me both an email with a link and a text with one. I just click on one and it opens the WalMart app and checks you in. They is when they start tracking you.

The setting to check is in the cell phone. I’ve got an iPhone & just go to settings and scroll down to find the WalMart app, then make sure the data option is on.

Re: Question About Walmart Grocery Pickup

Catty2 — Mon, 25 May 2020 04:40:31 GMT

I don't have a SmartPhone and have been using WM grocery pickup for the last few months. When you pull into a pickup lane there is a number to call. The last few times I've been there one of the workers has stopped by my car before I even called the number to ask my name so he/she could bring out my order. Like others have said, they will send you an email when your order is ready, usually a few minutes before your selected time. I think this is a great service and have been happy with it. The workers are all very friendly.

Re: Question About Walmart Grocery Pickup

beach-mom — Mon, 25 May 2020 05:06:25 GMT

Just an FYI: We've used this 3 times, and it's been helpful. BUT - you may not get everything you put on your list. What is in stock when you order might not be when you pick up. The first time we went, right before Easter, I got 25% of what I wanted. The second, I got about 75%, and the third about 50%. I have trouble when I order any paper products, soda, or cake/brownie mixes.

We do have other options near us. They don't have the selection WM has, but we usually get everything we want.

Re: Question About Walmart Grocery Pickup

Kachina624 — Mon, 25 May 2020 05:28:58 GMT

@Lindsays Grandma The company says no tipping. The whole parking lot is riddled with cameras. It occured to me they may observe employees and they could be fired for breaking company policy. I know Walmart is very strict with their policies. I wouldn't want to cause that to happen.

Re: Question About Walmart Grocery Pickup

Lindsays Grandma — Mon, 25 May 2020 07:53:21 GMT

@Kachina624 wrote:
@Lindsays Grandma The company says no tipping. The whole parking lot is riddled with cameras. It occured to me they may observe employees and they could be fired for breaking company policy. I know Walmart is very strict with their policies. I wouldn't want to cause that to happen.

@Kachina624 ...It was done very discreetly, trust me.

Re: Question About Walmart Grocery Pickup

conlt — Mon, 25 May 2020 17:36:25 GMT

I use walmart grocery pick-up every week. The new App did not let me check in this week. It has worked well for me. This last week though my pick-up time was between 7 and 8 PM. I arrived a 7:55 and they were already closed. Luckily one if the workers recognized me as a regular customer and multiple people came out to put my groceries in the car. The lady told me that they did not want to because "they were closed, until they saw it was me". So be careful if you go around closing time.

Re: Question About Walmart Grocery Pickup

Sage04 — Mon, 25 May 2020 18:01:15 GMT

@Lindsays Grandma I am so good at that. No one would ever figure it out and I am always happy to tip.

Re: Question About Walmart Grocery Pickup

deepwaterdotter — Mon, 25 May 2020 18:14:01 GMT

Thanks for all the 'heads-up' ladies. I am looking forward to my next trip to pick up my groceries.